Johnathan Elliott Email & Phone Number

Remote

Spokane, Washington, United States

Seattle, Washington, United States

Design, build, test, deploy and maintain highly-available, multi-platform, AWS cloudinfrastructure including VPC; EC2; ELB; Cloudfront; ECS; S3; IAM; RDS; Lambda and othercore AWS services● Design, build and test multi-environment deploys in dev; qa; stage and prod environments● Infrastructure as code (IaC) utilizing Git, Terraform, Docker & AWS● Created custom CI/CD pipelines for automated build/test/deploy of AWS resources using git,Terraform, Bamboo and other AWS cloud native tools● SDLC / Change Management● Release Management / PR Approvals from developer teams● Mentored Junior Team members● Participate in on-call rotation to provide 24X7 enterprise production support

San Francisco Bay Area

Management, administration, development and support for CCA's AIS servers including the Student Information Systems (Ellucian Colleague) WebAdvisor, OPC, UIWeb and DB systems (Datatel, mysql, MS SQL, Postgres), NetApp Storage, Microsoft FRx, Entrinsik Informer, Campus Scheduling System (EMS) and Perceptive ImageNow. Responsible for planning hardware refresh and expansion as required by normal life-cycle management as well as those required to support emergent services. Most services are currently hosted primarily on Solaris boxes, with some Windows. Migrating old Solaris hardware to VMware. VMware expert and resident Windows and Unix expert. Ensure that all AIS servers are built and managed according to industry best practices.

Burlingame, California, United States

Project Lead for the Operational Control Center (OCC) to get them FCC compliant. Project Lead for an OCC hardware refresh. Provide Tier 3 Helpdesk support for all software used by Virgin America for Headquarters, Airports and remote users on Windows and Macintosh OS X (including SABRE). Documentation for all new practices and procedures. New PC installs with Virgin America Images using GHOST & Dell KACE appliance. New employee setup and terminations. Any other duties as needed or required.

Burlingame, California, United States

Project Lead and primary contact for migrating 2000+ users from Exchange to Google Apps with clients using Outlook and Web UI on Windows and OS X. Primary contact for Google Apps support. Blackberry Enterprise Server. Blackberry, iPhone and Android activation and support. Assisted users in a Tier 3 helpdesk capacity for all software used by Virgin America for Headquarters, Airports and remote users (including SABRE and AiMS). Documentation for all new practices and procedures. New PC installs with Virgin America Images (updating/creating new images as needed using GHOST & KACE). New employee setup and terminations. Any other duties as needed.

San Francisco, California, United States

Create and manage Oracle instances and user accounts. EMC Clariion, Oracle, DB2, mySQL, Windows and Bugzilla Administrator. Advised on new rack of server’s for virtualization of existing hardware using Sun & Solaris. Assisted QA with testing of iPrevent software. Network protocols: TCP/IP, DNS, DHCP, SMTP, SNMP, PXE Boot and Solaris Jumpstart.

Redwood City, California, United States

Primary focal point for technical assistance regarding physical and site support for the engineering team in a 700+ node network environment. 24/7 on call support. Responsible for proper installation, connectivity, operation and service of all computer equipment installed in the Engineering Lab, including: Server OS installation (Red Hat 7, 8, 9, Solaris 8, 9 & 10; SUSE 9 &10; Windows Server 2000, 2003 R2 ; AIX & Others); Microsoft Exchange 2000, 2003 & 2007; PXE booting; Solaris Jumpstart; Redhat Kickstart; Setup & maintain EMC NAS (including defining LUNs, volumes, and permissions); Confluence WIKI Administrator; PVCS Administrator; CVS Administrator; Bugzilla Administrator; Sharepoint Administrator; Tumbleweed EMF, Mailgate & SecureTransport appliances. Solved & prioritized difficult problems under time pressure.

Fort Bragg, California, United States

Fort Bragg, California, United States

Hi-speed wireless installations at residential & business locations. Wired & wireless LAN & WAN installations. DNS, e-mail & web hosting; 24/7 on-call support; Helped to make the network more manageable for setting up new customers and disconnecting old customers; Setup & Administer Windows and Linux servers; Setup VPN hardware & software; Tape backup; Documentation and network diagrams; Setup, maintain & administer Cisco PIX firewalls; SonicWall firewalls; Setup, maintain & administer MS Exchange; IIS; Active Directory; Apache; Sendmail; Barracuda spam firewall. Solved & prioritized difficult problems under time pressure.

Boonville, California, United States

Responsible for daily tasks including: Training, documentation, tape backups; Windows 2000 server; Linux Server; Peachtree Accounting; Norton Antivirus for the Enterprise; new PC installs with Windows XP; new employee setup and terminations. Various brewery duties as required.

Campbell, California, United States

Mountain View, California, United States

Provisioning and installation of high-speed Internet access services (DSL, ISDN, and T1) and related services (DNS, Web Hosting, VPN, etc). Primary customer contact for all DNS related issues; Technical support and troubleshooting; Administration of UNIX and Linux servers; Engineering application support to Sales Department; Setup WAN equipment (routers, digital modems, etc). Provided support after normal work hours. Interfaced with customers for provisioning and installation of Internet access and related services. Provided Tier 3 technical support and monitored the performance of Brainstorm's network and servers. Responsible for rebooting servers as required. Able to solve difficult problems under time pressure, and adept at communicating effectively with both internal and external customers.

Menlo Park, California, United States

Desktop Support and Training. Support the end-user in a 600 node corporate network environment (250 desktops, 150+ home users, and 150 laptops). Built, configured and completed custom software installations on Dell; Compaq; HP & Toshiba’s including laptops (creating & updating GHOST images as needed). Train end users in a classroom environment in Microsoft Office Suite, PC Docs Document Management System (using Microsoft SQL databases), and various Law related software. Responsible for the setup and deployment of all desktops, laptops, and home PC’s for remote access via modem, ISDN, DSL and VPN. Provided support after normal work hours when necessary. Administer NT and Novell user accounts. Setup network printers & print queues. Assisted in debugging network problems and responsible for rebooting servers as necessary. Configured and deployed automated software distribution tools to reduce manual software installations. Responsible for all computer hardware assets.