Johnathan Thomas Email and Phone Number
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Johnathan Thomas personal email
As a senior IT expert with 15 years of project/team leadership experience supporting multinational technology companies and the banking sector. As an infrastructure professional, I leverage diverse strengths developing/improving processes, identifying/resolving complex issues, and building high-caliber teams to streamline IT operations, reduce security vulnerabilities, and reduce costs. My forte is building collaborative relationships and cohesive teams to eliminate roadblocks and maximize efficiencies aligned with core business goals.Currently, I am an Infrastructure SME, Heritage SunTrust (Truist Financial) with IBM/Kyndryl. I was one of a select group of SunTrust IT professionals chosen to continue ensuring stable operation of the IT infrastructure prior to closure of the SunTrust data centers and migration to Truist. Over a six-year tenure as Infrastructure Operations SME for SunTrust, I reengineered the server decommissioning process to turn around critical issues. Previously, I progressed with Hewlett Packard over six years from an IT Hardware Technical Support Team Lead to a Global ITIO Decommission Project Manager. I initially joined HP in a contracted Data Center Operations Hardware Tech Support role.I hold a Bachelor of Arts degree as well as certifications in ITIL, V3, and A+. Also, I plan to receive the AZ900: Microsoft Azure Fundamentals Certification in March 2022.
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Senior Information Technology Project ManagerCandescentAtlanta, Ga, Us -
Senior Manager Of Reporting & Data ManagementDelta Air Lines May 2022 - PresentAtlanta, Georgia, United States -
Technical Project ManagerKyndryl Sep 2021 - May 2022Atlanta, Georgia, United StatesContinuation of Former IBM under the New Spinoff Company Kyndryl.. Designed with the Data and Analytics team a notification system alerting application owners of pending deadlines to harden/secure recently developed servers; interval emails expanded over time to eventually include management and Governance; initiative boosted environment compliance from 68% to 93% within four months. -
Infrastructure ProgramsIbm Aug 2020 - Sep 2021United StatesTapped by SunTrust’s former Group VP of Infrastructure Technology as one of 30+ (among 225+ SunTrust IT professionals) selected to continue in previous role following the merger of SunTrust and BB&T (now Truist) and outsourcing of the IT division to IBM (later moved by IBM to Kyndryl). Brought on board to ensure stable operations of the IT Infrastructure, partner with teams to improve processes, and deliver training prior to closure of the SunTrust data centers in Durham, NC and Atlanta, GA and… Show more Tapped by SunTrust’s former Group VP of Infrastructure Technology as one of 30+ (among 225+ SunTrust IT professionals) selected to continue in previous role following the merger of SunTrust and BB&T (now Truist) and outsourcing of the IT division to IBM (later moved by IBM to Kyndryl). Brought on board to ensure stable operations of the IT Infrastructure, partner with teams to improve processes, and deliver training prior to closure of the SunTrust data centers in Durham, NC and Atlanta, GA and migration to the Truist data centers.Selected by Engineering as Lead on training process development for an infrastructure-wide manual firmware upgrade of Cisco UCS components as well as improvement of firmware management, partnering with the data center teams and administrators over the ESX team. Upgraded 90+% of the UCS environment (Cisco UCS comprised 70% of the server infrastructure) with zero impact to clients and applications; reduced security vulnerabilities by 20 %. Show less -
Vice President, Core Services And Continuous Support ImprovementSuntrust Aug 2016 - Jul 2020Atlanta, GeorgiaHand-selected by the Group VP of Infrastructure Technology for a newly created, custom role as a floating SME fixer assisting group-wide, multi-divisional managers with identifying and resolving issues across various tech portfolios. Reengineered the server decommissioning process to turn around severe issues resulting in zero decommissions in 2015; met with 15 separate groups to identify root causes, assumed process responsibility and realigned roles. Decommission team subsequently processed… Show more Hand-selected by the Group VP of Infrastructure Technology for a newly created, custom role as a floating SME fixer assisting group-wide, multi-divisional managers with identifying and resolving issues across various tech portfolios. Reengineered the server decommissioning process to turn around severe issues resulting in zero decommissions in 2015; met with 15 separate groups to identify root causes, assumed process responsibility and realigned roles. Decommission team subsequently processed 3,220 requests in one year, comprising up to 35% of End of Life server inventory; returned costs to business via removal of third-party warrantees, equipment sales. etc.Integral in reducing outsourcing costs related to server decommissioning process and Data Center Server Maintenance (IBM subcontracted to Apex); championed operational excellence supporting in-sourcing and staffing efforts in the Atlanta and Durham data centers, saving for the company $750K in annual costs. As a member of the Governance team for the IBM contract, analyzed costs to identify $12M in overcharges. Show less -
Linux / Unix Patching Program ManagerHewlett-Packard Nov 2014 - Aug 2016Alpharetta, GeorgiaBrought on board in a newly created role to achieve compliance and patch levels for the internal IT infrastructure in response to an escalation in global cyber security threats. Developed and implemented the system and processes to achieve 90%+ compliance for the internal HPUX and the Linux infrastructure via administrators in Atlanta, Houston, Austin and Singapore. Increased patch compliance from 50% to 95% on the HPUX Systems and 90% for Linux in part by assembling a local contractor team… Show more Brought on board in a newly created role to achieve compliance and patch levels for the internal IT infrastructure in response to an escalation in global cyber security threats. Developed and implemented the system and processes to achieve 90%+ compliance for the internal HPUX and the Linux infrastructure via administrators in Atlanta, Houston, Austin and Singapore. Increased patch compliance from 50% to 95% on the HPUX Systems and 90% for Linux in part by assembling a local contractor team supporting FTEs. Significantly streamlined the patching process by developing with HPIT Engineering a maintenance Window tool for application owners to select optimal times to submit firmware/security patches and designed a weight system to limit the hourly volume received by an administrator. Show less -
It Operations / Support IvHewlett-Packard Mar 2010 - Feb 2015Alpharetta, Georgia, United StatesSelected by the HPIT Data Center Operations Manager to redesign the obsolescence process and turn around a pattern of errors negatively impacting the business. Identified the root causes and developed and executed process improvements to resolve the issues. Assembled a dedicated five-member technology team and partnered with management as the Lead for process implementation, improving SLA efficiencies 30%+. Facilitated a streamlined process by delivering education to application owners to… Show more Selected by the HPIT Data Center Operations Manager to redesign the obsolescence process and turn around a pattern of errors negatively impacting the business. Identified the root causes and developed and executed process improvements to resolve the issues. Assembled a dedicated five-member technology team and partnered with management as the Lead for process implementation, improving SLA efficiencies 30%+. Facilitated a streamlined process by delivering education to application owners to document systems linkages submitted to the new process.Foundational role as Hardware Technical Support, HPIT Data Center Operations (Contract), 2007-2009. Show less
Johnathan Thomas Skills
Johnathan Thomas Education Details
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Auburn UniversityPsychology
Frequently Asked Questions about Johnathan Thomas
What company does Johnathan Thomas work for?
Johnathan Thomas works for Candescent
What is Johnathan Thomas's role at the current company?
Johnathan Thomas's current role is Senior Information Technology Project Manager.
What is Johnathan Thomas's email address?
Johnathan Thomas's email address is jo****@****ust.com
What schools did Johnathan Thomas attend?
Johnathan Thomas attended Auburn University.
What skills is Johnathan Thomas known for?
Johnathan Thomas has skills like It Service Management, Virtualization, Itil, Cloud Computing, Program Management, Data Center, Servers, Project Management, Change Management, Process Improvement, Troubleshooting, It Management.
Who are Johnathan Thomas's colleagues?
Johnathan Thomas's colleagues are Kathy Mcclure, Christoper Jensen, Alane (Autumn), Preethi V, Robert Byers, Emily Tonga, Jomar Perez.
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Johnathan Thomas
Military Operations And Planning At Us Army Corps Of Engineers (Pentagon)Washington Dc-Baltimore Area1usace.army.mil -
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