Johnathan Thomas Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Continuation of Former IBM under the New Spinoff Company Kyndryl.. Designed with the Data and Analytics team a notification system alerting application owners of pending deadlines to harden/secure recently developed servers; interval emails expanded over time to eventually include management and Governance; initiative boosted environment compliance from 68% to 93% within four months.

United States

Tapped by SunTrust’s former Group VP of Infrastructure Technology as one of 30+ (among 225+ SunTrust IT professionals) selected to continue in previous role following the merger of SunTrust and BB&T (now Truist) and outsourcing of the IT division to IBM (later moved by IBM to Kyndryl). Brought on board to ensure stable operations of the IT Infrastructure, partner with teams to improve processes, and deliver training prior to closure of the SunTrust data centers in Durham, NC and Atlanta, GA and… Show more Tapped by SunTrust’s former Group VP of Infrastructure Technology as one of 30+ (among 225+ SunTrust IT professionals) selected to continue in previous role following the merger of SunTrust and BB&T (now Truist) and outsourcing of the IT division to IBM (later moved by IBM to Kyndryl). Brought on board to ensure stable operations of the IT Infrastructure, partner with teams to improve processes, and deliver training prior to closure of the SunTrust data centers in Durham, NC and Atlanta, GA and migration to the Truist data centers.Selected by Engineering as Lead on training process development for an infrastructure-wide manual firmware upgrade of Cisco UCS components as well as improvement of firmware management, partnering with the data center teams and administrators over the ESX team. Upgraded 90+% of the UCS environment (Cisco UCS comprised 70% of the server infrastructure) with zero impact to clients and applications; reduced security vulnerabilities by 20 %. Show less

Atlanta, Georgia

Hand-selected by the Group VP of Infrastructure Technology for a newly created, custom role as a floating SME fixer assisting group-wide, multi-divisional managers with identifying and resolving issues across various tech portfolios. Reengineered the server decommissioning process to turn around severe issues resulting in zero decommissions in 2015; met with 15 separate groups to identify root causes, assumed process responsibility and realigned roles. Decommission team subsequently processed… Show more Hand-selected by the Group VP of Infrastructure Technology for a newly created, custom role as a floating SME fixer assisting group-wide, multi-divisional managers with identifying and resolving issues across various tech portfolios. Reengineered the server decommissioning process to turn around severe issues resulting in zero decommissions in 2015; met with 15 separate groups to identify root causes, assumed process responsibility and realigned roles. Decommission team subsequently processed 3,220 requests in one year, comprising up to 35% of End of Life server inventory; returned costs to business via removal of third-party warrantees, equipment sales. etc.Integral in reducing outsourcing costs related to server decommissioning process and Data Center Server Maintenance (IBM subcontracted to Apex); championed operational excellence supporting in-sourcing and staffing efforts in the Atlanta and Durham data centers, saving for the company $750K in annual costs. As a member of the Governance team for the IBM contract, analyzed costs to identify $12M in overcharges. Show less

Alpharetta, Georgia

Brought on board in a newly created role to achieve compliance and patch levels for the internal IT infrastructure in response to an escalation in global cyber security threats. Developed and implemented the system and processes to achieve 90%+ compliance for the internal HPUX and the Linux infrastructure via administrators in Atlanta, Houston, Austin and Singapore. Increased patch compliance from 50% to 95% on the HPUX Systems and 90% for Linux in part by assembling a local contractor team… Show more Brought on board in a newly created role to achieve compliance and patch levels for the internal IT infrastructure in response to an escalation in global cyber security threats. Developed and implemented the system and processes to achieve 90%+ compliance for the internal HPUX and the Linux infrastructure via administrators in Atlanta, Houston, Austin and Singapore. Increased patch compliance from 50% to 95% on the HPUX Systems and 90% for Linux in part by assembling a local contractor team supporting FTEs. Significantly streamlined the patching process by developing with HPIT Engineering a maintenance Window tool for application owners to select optimal times to submit firmware/security patches and designed a weight system to limit the hourly volume received by an administrator. Show less

Alpharetta, Georgia, United States

Selected by the HPIT Data Center Operations Manager to redesign the obsolescence process and turn around a pattern of errors negatively impacting the business. Identified the root causes and developed and executed process improvements to resolve the issues. Assembled a dedicated five-member technology team and partnered with management as the Lead for process implementation, improving SLA efficiencies 30%+. Facilitated a streamlined process by delivering education to application owners to… Show more Selected by the HPIT Data Center Operations Manager to redesign the obsolescence process and turn around a pattern of errors negatively impacting the business. Identified the root causes and developed and executed process improvements to resolve the issues. Assembled a dedicated five-member technology team and partnered with management as the Lead for process implementation, improving SLA efficiencies 30%+. Facilitated a streamlined process by delivering education to application owners to document systems linkages submitted to the new process.Foundational role as Hardware Technical Support, HPIT Data Center Operations (Contract), 2007-2009. Show less