Johnathan Harris Email and Phone Number

Universal Banker/Mentor (SEPTEMBER 2024-DECEMBER 2024)• Trained new hires in the Universal Banker role, ensuring compliance with company standards and onboarding timelines.• Educated new employees on bank policies, federal regulations, and best practices for customer interactions.• Provided targeted performance coaching and facilitated solutions to overcome onboarding challenges.• Acted as a liaison between management and new hires, communicating expectations and feedback effectively.• Prepared and submitted weekly progress reports, analyzing each trainee's strengths and areas for improvement. Universal Banker (SEPTEMBER 2023-SEPTEMBER 2024)• Welcomed customers warmly and fostered a customer-centric environment to enhance the banking experience.• Built and maintained customer relationships to understand and meet individual financial needs with tailored product and service recommendations.• Executed customer transactions accurately and efficiently in a high-volume setting, ensuring seamless service.• Opened new accounts and assisted with loan applications, providing comprehensive support through the application process.• Completed daily and weekly sales reports, analyzing trends to inform sales strategies and customer engagement efforts.