Works with Windows and Microsoft Office 2010, opening GSS cases, using Oracle, for clients that need password resets and digital certificate support Effectively communicates technical issues to non-technical audiencesServes as a proficient technical resource, providing tech knowledge and capabilities as team member and individual contributorUnder minimal supervision, solves complex problems where analysis of situations or data requires an in-depth evaluation of various factors

Provided a supportive role for the technological infrastructure for the school district, including installation of hardware and software and troubleshooting all network issuesDeployed operating systems on 14,000+ laptops used for SOL testing Provided network access and connectivity to faculty and staff, while monitoring network security and maintaining an active and functional network

Built and maintained client relationships with business customers through exceptional customer serviceMaintained a functional database to help troubleshoot and solve account issues and technical problems with VerizonDeveloped specific market solutions based on client needs as well as internal strategies and plans

Maintained the inventory database for the store locationMonitored delivery of products and continually checked stock and replenished products on the sales floorExemplified professionalism with management, employees and customers