At V. Alexander & Co., Inc., our team has enhanced import and export operations, achieving a substantial reduction in delivery issues and lead times. With a strong foundation in customer service management and problem-solving, I've played a pivotal role in integrating the CargoWise ERP system, significantly streamlining operations and improving the accuracy of international deliveries. Collaborating with cross-functional teams, we've audited processes and bolstered compliance, resulting in a 15% increase in adherence to international regulations. My commitment to operational excellence and a customer-centric approach continues to drive success in logistics, fostering a culture of continuous improvement and efficient problem resolution within our organization.