- Work alongside day-to-day leadership teams of a program portfolio, assisting in sensitive client communications, risk mitigations, leadership escalations, and operations processes to ensure that internal project goals are achieved, and that client expectations are exceeded.- Collaborate with client program leadership, setting and managing expectations to ensure they are kept abreast of overall program status, deliverables status, client-facing program risks, proposed mitigations, and any team escalations needed.- Grow existing client relationships through meeting regularly to understand their feedback of an ongoing program, and and to Identify opportunities for account and relationship growth.- Manage multi-disciplinary teams of Director and Executive Director level internal stakeholders to understand the needs of a qualified client opportunity, and to structure a proposal (including a collaborative program approach, activities, and deliverables) for opportunities with new clients.- Mentor and manage Program Management colleagues, working directly with them to build their skills in operational management, financial management, and leadership.

- Lead both in-person and timezone-distributed multidisciplinary program teams (including design, research, development, and quality assurance resources) to ensure on-time and on-budget deliverable completion that exceed client expectations.- Partnered with design, strategy, and technology team leadership to establish communication cadences, roles, responsibilities, and mitigation paths, creating a cohesive unit when leading the day-to-day program team.- Established a regular cadence of communication with client program leadership, including status reporting, one-on-ones, and risk mitigation, in an effort to better understand their needs from program deliverables, and to represent those needs when collaborating with the team. - Worked closely with all levels of frog leadership, keeping them abreast of program status, program risks (and mitigation plans), financial health, team health, and client health throughout the course of the engagement.- Authored Statements of Work and translated program approach into an actionable program plan, identifying meeting cadences, deliverable dates, milestones, and critical risk mitigation points.

- Co-lead the development of the Digital discipline within the agency, establishing new processes and implementing industry best practices aimed at creating efficiency and visibility across teams.- Developed operational artifacts to be leveraged across all capabilities within the agency, including weekly project status reporting, project financial tracking, and overall project health monitoring.- Translated client requests into level-of-effort projections, financial estimates, and project plans, continually monitoring and updating documentation throughout the project to reflect the current reality and projected implications for project budget, timeline, and resource allocation upon project closure.

- Engaged with local and national Fjord leadership to provide status and clarity on project financials, potential client opportunities, and recommendations for process improvements across the organization.- Collaborated with Go To Market resources to accurately represent the interests and benefits of leveraging a Fjord team across the Accenture landscape, and within the client’s industry.- Worked internationally to provide Project Management support across studios, coaching multi-disciplinary design teams through the Agile design-delivery lifecycle and beyond.

- Managed multi-disciplinary digital product teams, including user experience design, visual design, content design, development, and QA resources throughout an Agile/SCRUM lifecycle.- Developed and implemented a design delivery process, managing all team disciplines on separate but aligned timelines until unifying their work at the end of each sprint.- Continually aligned all client expectations around delivery and acceptance of contractual deliverables, through establishing a process of regular status reporting and risk escalation.

Lead multi-disciplinary design and development teams, ensuring timely and on-budget delivery while managing client relationships and keeping internal stakeholder abreast of project risks and financial health.

Oversaw a multi-disciplinary team of up to 12 individuals, including Mobile Strategists, Designers, iPhone and Android Developers, and QA Engineers, through the full software development life cycle.

Worked one-on-one with students when called upon, aiding them in strengthening their knowledge and control of in-class and textbook material.Led weekly review sessions of previously covered material, increasing student in-class performance by 75%.Held extended review sessions prior to exams, increasing student exam performance by one full letter grade.