John Austin Email & Phone Number

Gilbert, Az, Us

Chandler, Arizona, United States

• Participated in the identification and mitigation of compliance risk within the Wells Fargo Auto Division• Partnered with stakeholders and senior leadership to review and refine data requirements• Using SAS Enterprise Guide, Tableau, and other proprietary sources, performed data extraction based on stakeholders' requirements• Independently reviewed extracted data to ensure requirements were met and data was correct• Performed statistical analysis on large amounts of extracted data to condense to a manageable statistical data subset• Conducted SAS code review on newly compiled code to ensure adherence to given criteria• Served on the Deployment Services team to evaluate monthly system migrations and releases

Chandler, Arizona, United States

• Responsible for establishing and perfecting risk review processes for the Dealer Services and Direct Auto lines of business• Leveraged advanced Excel experience to modernize and streamline loan file review processes, increasing productivity, decreasing error rates, and providing enhanced detail reporting• Interacted and engaged with Retail Banking, Direct Auto, and Credit Operations management and staff to relay complex testing results in easy-to-understand concepts and issues• Influenced the direction of consumer lending procedures and mediation processes through risk assessments

San Diego, Ca

• Conducted research on industry trends, best practices, and competitors in the transportation title insurance industry • Provided professional advice to clients regarding optimization strategies to restructure their businesses processes, resulting in improved efficiency and cost savings• Developed visual presentations for senior leadership to recommend actionable insights• Documented business processes and performed cost analysis on potential projects

San Diego, Ca

• Managed and coordinated operations for a vehicle title insurance product• Led an internal staff of five plus several external vendors in the following areas: Information Technology; Vendor Relations; Customer Service; Client Integration; and Project Management• Responsible for: expanding existing insurance products; insuring appropriate pricing; ongoing risk analysis; and creating new insurance product offerings• Developed monthly, weekly, and ad hoc reporting used by multiple divisions within the First American Corporation

San Diego, Ca

• Managed a team of eighteen technology professionals in the areas of Application Development, Project Management and Product Management• Directed the team which supplied application support, enhancements, and integration consultation for large First American clients• Strengthened client relations through regular interactions ensuring an understanding of their needs, issues, goals, and future projects

San Diego, Ca

Acknowledged as the subject matter expert on delivering credit reports via the internet.Managed client requirements, release dates, training, and new products for clients while conforming to industry and project management practices, as well as to regulatory compliance with client and company procedures. Reported weekly to the Senior Management and Project Management Office on ongoing project efforts.

Greater San Diego Area

• Took initiative to become the subject matter expert in the emerging business of delivering credit reports via the internet• Managed client requirements, release dates, new products and training for clients while conforming to industry and project management practices, as well as ensuring regulatory compliance with client and company procedures• Consistently recognized for superior support by the Consumer Products Division

Greater San Diego Area

Greater San Diego Area

Greater San Diego Area

Greater San Diego Area