Business Systems Administrator
CurrentZendesk administration for our Customer Operations team, including: - Troubleshooting of current system configuration - Evaluating and Improving current system configuration to improve functionality and system performance - Evaluating, designing and implementing newly requested processes and changes to processesSalesforce administration for our Customer Success teams, including: - Updating Flows and other automations to better meet current business needs - Investigating reports of the system not performing as expected - Designing new processes to meet business needs and streamline system performance