Public Affairs Specialist (Gs-13)
CurrentEarned the IRS Commissioner's Award for work on the IRS annual report.Develops, coordinates and participates in a service-wide content strategy for IRS corporate social media channels, including Facebook, Twitter, LinkedIn, Instagram and YouTube. Produces video content for the IRS YouTube Channel in English, Spanish and American Sign Language.Maintains overall standards and policy for official social media channels.Provides administrative oversight for IRS corporate social media channels, including privacy assessments, terms of service agreements and metrics.Partners with channel managers and subject matter experts across the service to ensure consistent content timing and branding.Coordinates efforts within the Social Media Writing Group in the development of new channels and policies.Participates in the Customer Early Warning System to identify and elevate service issues discovered through social media channels.Uses software, apps and platforms such as SharePoint, Outlook, Twitter, Facebook, YouTube, Instagram, LinkedIn, Shutterstock and Microsoft Word. Advanced Photoshop certified and Hootsuite Enterprise certified.