John Conrad Email & Phone Number

Phoenixville, Pa 19460, United States

Malvern, Pennsylvania, United States

• Managed the Elixir Guitar String Machine Packaging Department to implement the automation of a packaging process to save $800,000/year.• Completed million dollar cost savings initiatives for the Plant Managers, Director of Operations, COO, and CEO resulting in efficiency increases and waste reduction for various Havpak operations.• Liaison between Havpak and P&G for initiatives to improve efficiencies in production for North American operations. Implemented cost savings measures to save $1.1 million in 2020, and $1.4 million in 2021. Reduced product overages to significantly decrease waste, increase production output, and create extra consumer product units. • Facilitated changes to increase daily product production 25%. Using employee collaboration, decreased machine down time 7.5 hours/week per machine by having two person teams run the production lines with staggered breaks.• Completed the OSHA accident documentation and participated in the safety audits and inspections at the facilities.

Studio Park, West Chester, Pennsylvania

• Managed the Quality Assurance Packaging Lab and its personnel. Served as point of contact for buyers, vendors, and QVC associates concerning the packaging of merchandise. Awarded 2015 Key Award for over $1 million cost savings from UPS surcharge avoidance in 2014 by working with vendors; parameters of reshippers were changed to avoid extra shipping charges. During the year 2014 just over 2 million dollars in cost savings were achieved.• Process and surcharge cost savings in 2015 were $2.6 million, $3.2 million in 2016, $2.8 million in 2017, and 2018 total cost savings exceeded $3.5 million. Via the buyers, vendors, and other QVC associates managed the packaging of merchandise to increase distribution center automation, maintain package integrity, and reduce shipping costs.• Recipient of Shipping Surcharge Avoidance Award 2019.• Received 2018 Mover & Shakers Award for serving as a positive example, showing commitment to QVC values, and extraordinarily quick, accurate completion of work, allowing co-workers to increase workflow.• Completed the 2017 ISTA Laboratory audit and certification.• Exemplary Attendance Award 2015. • Managed two college interns, summer 2015.• QWood Derby, Quality Assurance Department Chairman 2015: Increased new donor participation 100% and total donations 20% over the previous year.

(VARYING CONCURRENT ROLES 1998-2013)Technical Consultant / Concurrent Role 1998 – 2013 • Managed Preventive Actions and Corrective Actions concerning product changes, production, testing, packaging, and shipping procedures via the Standard Operating Procedures.• Extensive experience handling chemicals, labeling, packaging, following IATA, DOT, GHS, and OSHA Regulations. Managed regulatory compliance for a database of Safety Data Sheets for 11,000 analytical standards.• ISO 9001 Internal Auditor: Monitored and implemented changes to maintain the Quality Management/Quality Assurance ISO 9001:2008 certification.Quality Assurance Manager / Concurrent Role 2009 – 2013• Led a company-wide implementation of the ISO Guide 34:2009 accreditation in August 2012. Established and maintained the ISO/IEC 17025:2005 Quality Management System for the laboratory accreditation program from the 2009 accreditation to 2013.• Managed Corrective Actions concerning personnel. Managed the internal departments (Analytical, Synthesis, Sales, and Shipping) concerning ISO matters and procedures.• Liaised with over 100 distributors, 4,000 customer accounts, and all external auditing firms. Customer Service Manager / Concurrent Role 1998 – 2013• Developed and implemented policies and procedures for the Sales Department’s handling of customer inquiries and concerns. Wrote, edited, and produced catalogs, correspondence, and reference materials. • Adjusted the size/price of items according to market needs; increased sales to maximize profits.• Quoted prices for custom orders of neats, solutions, and mixtures.• Placed orders for shipments for domestic and international customers. Member of the Chem Service, ESOP, Board of Trustees / Concurrent Role 2005 – 2013• Recording Secretary: Documented meeting notes, prepared correspondence, and distributions. Responded to employee and accounting firm inquiries. Facilitated changes recommended by accountants and lawyers.

Valley Forge, Pennsylvania

Key Accomplishments:• Increased results of the fundraising campaigns 150% from 1996 (raising $40,000 per year).• Recruited and maintained a close rapport with 100 top-level business and community leaders to chair specific district committees. Selected, trained, and inspired additional volunteers for each chartered organization to help them fulfill their purpose and that of Scouting.• Provided leadership to activities including Cub Scout Leader training, a week-long Cub Scout Day Camp, Camporees, Scoutmastership fundamentals training, and membership drives for over fifty organizations.

Consumer Asset Management Division, Wayne, Pennsylvania

• Help Desk function responsible for disseminating home equity, automobile, and installment creditunderwriting information to loan officers for 50 various banks.• Researched account inquiries, resolved disputes, and communicated between management,clients, and customers involving New Loans, Short Payoffs, Automatic Deductions, and PaymentHistories.• Contributed to system enhancements including the letter standardization project, on-line caseresolution, post-conversion procedural and training manuals, and on-line payment histories.• Trained new employees and cross-trained existing representatives to handle various client bankprocedures.

Master Of Arts (Ma)

Bachelor Of Arts (Ba)