John Benson Email & Phone Number

Spokane, Washington Area

Spokane, Washington Area

Responsible for performing technical administration and analysis duties in support of various network and hardware/software operations management activities. I demonstrated the ability to work independently, and typically required moderate supervision on new tasks only.I worked as a team member on intermediate-size technical projects of average complexity under the general direction and supervision of senior technical support/services staff and management.Completed assigned technical… Show more Responsible for performing technical administration and analysis duties in support of various network and hardware/software operations management activities. I demonstrated the ability to work independently, and typically required moderate supervision on new tasks only.I worked as a team member on intermediate-size technical projects of average complexity under the general direction and supervision of senior technical support/services staff and management.Completed assigned technical tasks on time including analysis, troubleshooting, implementation, testing, development, monitoring, maintenance, production support, documentation, etc.Demonstrated technical and design skills. Has knowledge of standards and procedures.Resolved complex assigned trouble tickets within the established time frames while providing quality customer service.Analyzes problems, develops and implements solutions, and make decisions that impact technical assignments.Proactively monitors and controls all production systems and networks to maximize systems availability.Prepares project plans, sizing, configuration, and scheduling activities with project management.May coach and train other analysts. Leads other Technical Support/Services team members in selected project activities. Show less

Bend, Oregon Area

Supported all of RCC/Unicel's Northwest desktop and POS infrastructure, including the Bend, Oregon Call Center, and several retail locations in Oregon, Washington, and Idaho.Standardized computer hardware and software at the Call Center for improved efficiency and MTR.Provided an excellent level of customer satisfaction.After 3 years with RCC/Unicel we were acquired by Verizon Wireless, at which time I became a Verizon employee.

Coast Mesa, California Area

Repair, maintenance, and setup of personal computer equipment and peripherals of all makes and models utilizing all operating systems.Expert in Laser Printer repair.Worked with minimal supervision in multiple industries and environments.Experience in many telecom systems.

Computer Electronics Technology

Bachelor'S Degree, Industrial And Organizational Psychology