John Bertagni Email & Phone Number

Laguna Hills, California, United States

- Guide a team of Quality Analysts and Automation Engineers in an Agile CI/CD environment.- Identify automation gaps and find solutions for testing of complex SaaS applications.- Oversee test team regression and release testing across multiple environments.- Implement standards for application and team performance to ensure on-time quality deliverables.- Regularly monitor team activities, test results and any leaked defects; conduct root cause analysis and implement improvements.- Collaborate closely with architects, developers, product owners, business analysts and DevOps across various scrum teams.

Colorado Springs, Colorado, United States

- Lead and mentor an international team of 10 QEs and SDETs on manual, regression, automation, performance and API testing on SaaS applications.- Manage manual and automated regression testing across Agile sprint teams, supporting 12 major/minor release cycles annually.- Identify testing or process gaps and resolve within sprint or release cycle; conduct RCA on production escape defects and implement resolution or improvement.- Responsible for overseeing the recruitment, training, mentoring, performance reviews and creation of development plans for QA team members.- Provide functionality, automation, performance, release, and escape defect reporting, as well as identifying KPIs to management for ongoing testing and release initiatives.- Performed testing, created documentation and provided training on a recent transition from Azure to JIRA, including management of a new Customer Portal for application release items.

Irvine, California, United States

- Develop procedures, manage and conduct mobile, desktop and application testing for multiple web and database projects via an Agile/CI environment. Burndown of approximately 2,500 - 3,000 project related tasks per year.- Author and manage all quality assurance documentation, processes and testing on web, mobile and data validation projects. - Train development, quality and data team members on company standards, process improvement procedures and incident reporting protocols.- Review and validate team member unit testing on various platforms and operating systems. Delegate issues, validate concepts, assign tasks for sprints and upcoming application rollouts. Approve all production releases from the data and development teams.- Unit test new and complex application functionality, approve final rollouts to our production environment, including smoke testing post-release. Respond to all external user application feedback, investigate and document issues or enhancements in Azure DevOps.- Review Google Analytics results; interpret, research and discuss future direction with leadership.

Irvine, California

- Tasked with defining, implementing and enforcing all QA procedures including training initiatives, reporting, performance and production release metrics in support of the data, dev and design teams.- Conducted automated (Ranorex) and manual unit, functional and GUI testing for dev/stage/prod environments on responsive desktop/mobile websites.

Santa Ana, California

- Managed quality process review and production inspections for $5.5M+ in technology assets yearly (over 9,200 inspections). - Primary test plan author for complex functionality projects within an Agile environment. Executed black box, functional, GUI, regression, ETL, backend database, system integration, UAT support, security, performance and load testing on Microsoft platforms.- Conducted full cycle audit of the data collection and reporting processes to discover delivery and process issues for Wells Fargo Bank, Scantron’s largest account ($2.2M in annual revenue). Presented change recommendations to leadership which resulted in maintaining Wells Fargo’s business and expanding the account to mortgage services ($800K+).- Successfully retained Sedgwick CMS by assuming quality leadership of their $900K project, which had multiple flawed process checks.- Directed a 6 person QA team for Toyota/Lexus/Scion on a highly visible $1.2M implementation of dynamic customer opinion surveys. The project was localized to include multiple languages and mobile devices (tablets/smart phones). Initial contract value was $400K. - Automated reporting through the design and development of a new quality incident/CAR/CAPA system which replaced time-consuming manual audits for internal and SaaS/ERP projects.

Irvine, California

In charge of short- and long-cycle proposal/bid activities. Trained employees on deliverable methodologies and services pricing.- Transformed manual RFQ process to an automated solution. Reduced quote turn-time by 2 business days and improved information accuracy for bid/proposal creation. - Conducted process review and improvement actions for the survey services department and external consultants. Supported database, software, and website inspections to ensure deliverable accuracy.

Irvine, California

- Project Manager for Boeing, Airbus, American Airlines, Jet Blue, Frontier, Southwest, and UPS. Oversaw production team management, maintenance schedules, generation of up-selling opportunities, problem analysis and tracking, software/database delivery and on site customer training. - Managed training programs for online aviation maintenance applications. Lead Quality Auditor for software performance and compliance and Lead Internal Auditor for ISO 9001.- Key contributor in securing $6M in revenue, expanding to $7.5M within 6 months of hire.- Completed ISO 9001/AS9100 audits for quality control testing of engineering applications. Provided recommendations for new ISO procedures for viewer imaging software, including follow up to ensure process recommendations were implemented.- Developed and administered database for the accumulation, analysis, and interpretation of sales, bids, proposals, and marketing data. The solution saved approximately 160 hours in metrics gathering yearly.

Irvine, California

- Collaborated with the President on researching emerging Eastern European markets/NATO prospects; presented recommendations, which drove a 10% increase in European business. - Authored new business proposals/renewals and managed project design and resource allocation for projects with values up to $1M for major aerospace organizations such as NASA, Lockheed Martin, Boeing and IAI. - Conducted ISO 9001 internal audits and provided customer specific process improvement recommendations to management.

Bachelor’S Degree, Psychology & Computer Science

Business, Quality Standards, Trade And Spanish