John Bhairoo (Biro) Email & Phone Number

London, Gb

Uk & Europe

Have you been hearing that partnering with a Contact Centre recruitment firm is a great way to find new candidates? It absolutely is… well when done right.Unfortunately, not everyone actually ‘gets it’ and they do it all wrong. Most don’t know what each Call Centre role does and where it fits in the overall business, the core skills required, and how your brand’s culture differs from everyone else’s. One of the most frustrating things for hiring managers is having to spend 1-2 weeks shortlisting only to receive candidates who have “Customer Service” on their CV but no relevant Contact Centre experience needed to do the job. Or direct recruitment channels providing CV’s that have “Resource Planning for warehouse staff” rather than “Call and Employee (FTE) Forecasting” listed on their profiles for a Workforce Management (WFM) vacancy. When used right, a specialist recruitment business can be incredibly effective for Contact Centre brands by:👉 Quickly deliver Contact Centre candidates who have relevant Call Centre exp 👉 Provide a clear timeline to hire so managers can plan recruitment alongside their own job 👉 Be a conduit between the business and candidate to allow for a much smoother process Imagine working on a ‘difficult to fill’ role running a 3-4 weeks lengthy recruitment process with short time scales, only to have the preferred candidate reject their offer or not start when they were supposed to! After one short conversation with B&W we can have a shortlist of candidates sent within 2-3 days and interviews scheduled for the following week. All candidates properly qualified with motivations for moving covered and come with a mix of people actively looking and those who have trusted us to search for their next move. That’s 𝗔𝗰𝗰𝗲𝗹𝗲𝗿𝗮𝘁𝗲𝗱 𝗧𝗶𝗺𝗲 𝘁𝗼 𝗛𝗶𝗿𝗲 – our highest performing service, delivering to you a proven, detailed talent acquisition strategy to generate new candidates as and when you need them.

Uk & Europe

In the last 12 years, I've helped almost 70 companies and individuals secure their perfect candidate or role. Working in partnership we will work with you to understand your key strengths, challenges, and frustrations to reach your key hire. Our proven 𝗦𝘂𝗽𝗽𝗼𝗿𝘁𝗶𝘃𝗲 𝗧𝗮𝗹𝗲𝗻𝘁 𝗔𝗰𝗾𝘂𝗶𝘀𝗶𝘁𝗶𝗼𝗻 method has quickly transformed ineffective traditional ‘ghosting recruitment’ into effective modern communication by keeping people informed, providing feedback where possible, and doing what we say we’re going to do. Staying ahead of the competition in the ‘war for talent’ is absolutely necessary to reach the best people in the Contact Centre industry and we can do so by connecting you with a mix of candidates who aren’t actively and those who have trusted us for their next move. A good recruitment partner must be 100% ROI-focused by matching you with suitable candidates who will go on to increase the value of any business. We don’t fill jobs for a fee but rather place candidates who go on to achieve great things in your business. Some of the largest organisation’s in the world, including Amazon, Goldman Sachs, DPD, and EasyJet, trusted me to guide them in their complex recruitment processes. Here’s some of what our Supportive Talent Acquisition can do for your Customer Contact team: 👉 Secure top talent to transform your Contact Centre delivering better CX & ROI👉 Proven strategies to reach and attract your target audience of talent 👉 Hire the right people to design and prepare your business future target operating model 👉 Increase time to hire allowing you to get the best people without wasting any time 👉 Attract people who match your business culture keeping your business unique ► To learn more about how our Supportive Talent Acquisition can increase your time to hire and help your team connect with even the hardest to reach Call Centre talent, email me at john@blackwhiterec.com.

United Kingdom

Cracking the seasonal volume intake is the gold standard for any Contact Centre by the beginning of your busy period. Imagine if you could… 👉 Predictably attract high-quality candidates reducing both time and cost to hire 👉 Stop having to invest in new sourcing channels that work today and not tomorrow👉 Spend less time on recruiting while enjoying the benefits of getting the best talent 👉 Deliver recruitment plans as one working in tandem with a specialist 👉 Significant cost savings through flexible payment terms, rebates and fees You can achieve all that for and more for your Call Centre business! For a rapidly growing organisation with our RMS model you’ll have everything you need to generate talent on demand, the means to meet even the more demanding recruitment requirements with the financials adding up. Whether you are an HR Director, Recruitment Manager, Head of Call Centre or Director of Customer Contact, this solution will allow you to reach more talent without compromising on quality. Cracking the seasonal volume intake will allow you to connect with your Customers in busy periods, communicate to them without worrying about sharp call increases, and earn their trust so that they continue to buy from you. 𝗛𝗲𝗿𝗲’𝘀 𝘀𝗼𝗺𝗲 𝗼𝗳 𝘄𝗵𝗮𝘁 𝘄𝗲’𝘃𝗲 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝗲𝗱 𝗿𝗲𝗰𝗲𝗻𝘁𝗹𝘆:✅ 6 Senior Forecasting Analyst ✅ 5 Team Managers ✅ 10 Customer Service Advisors ✅ 2 Senior Manager, CX & Change ✅ 4 MI Developers ✅ 3 Interim Resource Planning Consultants✅ 20 Customer Service Advisors