Responsibilities included opening new accounts, customer service, troubleshooting and generating new business.Maintained the duties of the branch with one other employee and worked on the teller line for 5 months.Licensed Colorado Notary Public.

Encompass Administrator working or JIRA issue with the Zillow Home Loans consulting team. Contract winded down sooner than expected. Zillow Home Loans downsized the need for the full consulting team

Remote Certified Encompass Administrator for Retail Broker and Lender with 4 locationsWorked with the departments in analyzing best practices and updates for the end-usersUpdated Consumer Connect setup for different channels, MLO custom formsWorked with the Lender team on Initial Disclosures, Underwriting, Closing and Secondary Registration

Certified Encompass AdministratorRemote Encompass Administrator for Non-QM Wholesale Lender while returning to operations during COVIDAssisted with the implementation and development of new Encompass Banker and TPO Connect environment Provided technical support, customizations, business rules, custom forms, 3rd parties and daily reports companywide

Build and maintain relationships with past and new customers. Experience working with company executives, network administrators, system integrators and partnersContract with MortgageTech, Inc. to provide Encompass Admin-On-Demand services for lenders, banks, and credit unionsBring new customer contracts for MortgageTech, Inc. services, utilities, forms, plug-ins, and productsProvide remote and on-site assistance in maintaining and customizing Encompass mortgage software solutionsSpecialize in processes advice, troubleshooting, training, and technical supportDevelop and manage business rules, custom forms, document management and workflowAssist with the design of Ellie Mae consumer websites

Managing current Ellie Mae customers in CO, NE, KS, OK, TX, AR, LA, MS, and AL.

Assist Project Managers in the Implementation of Mortgage Banking software. Assist clients with the features and benefits of the software. Provide additional training either remote or on-site. Update SalesForce to keep projects up-to-date. Educate customers of additional add-on products.

Avista offers an all-in-one, end-to-end web-based mortgage lending solution.

Maintain and renew account relationships with over 1000 customers across 15+ statesResponsible for selling mortgage management software solutions to mortgage brokers, bankers and credit unionsOnsite and over-the-phone consultation, presentation and education with key accounts to maximize product offeringsConverted a hundred plus customers from old software products to company’s latest solutionProvided continuous product enhancement requests on behalf of customers

Independent Contractor for Ellie Mae, Inc. product line selling and representing 3 different software solutions to the mortgage banking industry across 15+ statesManaged hundreds of customers and educated them on how to maximize their productivity with company products and transactions with business partnersCommunicated and enhanced company position, vision and goals during public industry conventions and client conversations.Experience with working with company executives, network administrators, system integrators and partners

Selling mortgage loan origination, processing and closing software solutions to mortgage brokers, bankers, and credit unions across 15+ statesManaged hundreds of accounts with customer support, product upgrades and enhancementsRecruited and trained multiple sub-reps to cover various territories across the countryTop Sales Rep team for 5 consecutive years