John Mcclelland Email & Phone Number

Atlanta Metropolitan Area

Bloomfield Hills, Michigan, United States

Lead pre-construction, pre-frame, pre-mechanical meetings with customers, contractors, suppliers and architects to set expectations, clarify plans and specifications, and answer questions prior to start of construction or phase of construction.Managed construction of multimillion-dollar custom homes from 4,000 to 10,000 square feet working with homeowners.

Birmingham, Michigan, United States

Managed construction of a 12,000 square foot home after original builder was terminated, turning a previously disgruntled homeowner into a delighted one who recommended me to friends and family. Directed all meetings with customers and decorator to manage expectations and ensure custom specifications were met or edited per customer’s evolving.

Bloomfield Hills, Michigan, United States

Met 95% of closings, reduced variance costs, and exceeded company 95% customer satisfaction Solely managed a construction site of 20 units managing all aspects of front-end and back-end.Maintained clean and safe job sites, implemented weekly one-on-one meetings with sales and staff. Conducted pre-construction and pre-drywall meetings with customers to set.

Bloomfield Hills, Michigan, United States

Recruited new contractors and suppliers to increase contractor and supplier base which increased production capacity by 20% and increased overall product quality and productivity. Revised billing, forecasting and pricing procedures to increase efficiency as well as accuracy of management reports to track variances and net profits. Created estimates.

Troy, Michigan, United States

Created and implementing service representative training and managed service staff. Led to a 50% reduction in days to complete service request and increased referral rates of customers.Helped implement tracking of reoccurring warranty issues to improve design and contractor practice which reduced or eliminated reoccurring problems and reduced warranty.

Troy, Michigan, United States

Responsibilities included supervising and training staff from initial survey to final occupancy of single and multi-family homes with a production rate of five homes per week.Organized and implemented procedures to reconstruct over 300 fireplaces due to code violation.