John Boback Email & Phone Number

Glencoe, Il

Highland Park

• Managed daily operations of a high volume 24 hour retail store.• Experienced leader in an environment requiring significant amounts of in-person customer interaction.• Delegated responsibilities to associates in areas including customer service, merchandising, inventory, and product promotion. • Provided exceptional customer service.• Mentored and developed staff through coaching and training.• Developed sales initiatives to improve retail store’s overall standing within the sales district. • Accomplished a high level of customer satisfaction by effectively utilizing the company’s processes and systems.• Resolved inconsistencies in business operations. • Negotiated with vendors on receivables and returns.• Tracked store’s sales growth and opportunities through company’s internal database interface.

Lombard, Il

• Analyzed, designed, tested and implemented programs using Systems Life Cycle (SLC) processes for banking and invoicing systems.• Provided production support, new development, and customer service. • Negotiated with customers on scope of new projects. • Coordinated disaster recovery testing of the financial systems. • Promoted to a leadership role as Assistant Instructor after participating in systems engineering training.

Park Ridge, Il

• Managed Collection Agency Department with $8 million in annual bad debt accounts receivables.• Coordinated transfer of accounts for five collection agencies. • Interacted with customers to resolved patient disputes. • Documented patient accounts regarding correspondence on account details.• Developed and implemented monthly reports for senior management.• Represented hospital in lawsuits against delinquent debtors.• Top negotiator of settlements on accounts. • Created a task flowchart to help with the implementation of a new computer system. • Accomplished an increase in annual collections of 18%.