Kristian Gilbert Email & Phone Number

Las Vegas, Nv, Us

Henderson, Nevada, United States

As a dedicated Customer Experience Consultant, my priority is to ensure that today's customers can purchase the vehicles they desire in a manner that suits their needs—providing unwavering support throughout their entire journey from initial interest to closing the deal. My expertise bridges the gap between a customer's at-home and in-store CarMax experience, guaranteeing a streamlined and hassle-free process. By promptly responding to sales leads and customer inquiries, driving traffic toward CarMax stores, ensuring that each customer goes home with the perfect vehicle for them.

Las Vegas, Nevada, United States

Managed an average of 50-80 customer interactions daily, utilizing various communication channels such as phone, email, and text messages. I proactively contacted courier services, providing delivery updates, addressing service interruptions, and finding resolutions for missing packages. Additionally, I tackled multifaceted challenges related to fraud, order processing, shipping logistics, delivery coordination, and inventory management, consistently striving for seamless operations and minimizing disruptions. This proactive approach allowed me to effectively mitigate risks and ensure our customers a safe and trustworthy experience.

Las Vegas, Nevada, United States

Marketed and promoted products directly to residents within designated communities, effectively communicating the features and benefits of the product, negotiating/ closing deals, and writing purchase orders to create seamless operations. Proactively followed up with customers post-sale to ensure 100% satisfaction, promptly addressing any concerns or issues and maintaining strong customer relationships.

Santa Ana, California, United States

Assisted with loan consolidation, helping individuals streamline their financial obligations. Additionally, I managed incoming calls and kept a proactive approach to client acquisition, utilizing cold-calling techniques to reach potential clients. I identified and connected with individuals who could benefit from loan consolidation services by initiating these conversations.