Concierge Program Manager
Lancaster, Pennsylvania
-Leading a team of 6-8 digital account managers with 100-120 clients and roughly $1M in annual revenue-Monitoring and improving monthly, quarterly, and annual team and department metrics including revenue retention and customer renewal rates-Providing strategy and customer service support -Retaining team members through continued education and ongoing support-Quality assurance for written content, social media activity, and personal websites maintenance for all team… Show more -Leading a team of 6-8 digital account managers with 100-120 clients and roughly $1M in annual revenue-Monitoring and improving monthly, quarterly, and annual team and department metrics including revenue retention and customer renewal rates-Providing strategy and customer service support -Retaining team members through continued education and ongoing support-Quality assurance for written content, social media activity, and personal websites maintenance for all team clients-Work closely with an internal leadership team to improve internal processes, customer retention, and SEO/online branding strategies and success rates Show less