John Brown Email & Phone Number

Champaign, Illinois, United States

Bloomington, Illinois, United States

I help leaders optimize their workforce by creating workforce efficiency, productivity, and engagement to drive business success.

Responsible for giving product demonstrations and engineering platform integrations to help customers optimize shipping solutions. This required owning the relationship with clients for technical issues throughout the presales to go-live and then helping transition to production support. Solutions at Shippo required interfacing with C-Level stakeholders, operations, and engineering at prospective partners.This job also required working with existing clients expanding and changing the use of Shippo’s technology. In addition to this work I helped document processes and technology to optimize the onboarding and integration of Shippo’s technology. This work focused primarily on the use of Shippo’s API and iFramed user interface.Solutions Engineering at Shippo required use of Jira, Zendesk, and Confluence to help troubleshoot issues pre and post integration. Along with working closely with Product and Engineering teams to prioritize bugs and customer feature requests.

Austin, Texas, United States

Kizen is the new #1 business technology platform, helping companies drive faster, smarter growth.Kizen gives you everything you need, quickly customized to work the way you want with a no-code, modern interface. Instantly automate anything with Zoe, your personal digital assistant, to save more than 15 hours a week per team member. Ensure seamless collaboration across the customer experience using Kizen’s first-of-its-kind Collaboration Hub.With Kizen and Zoe, you’ll supercharge productivity, accelerate profitable growth, and perform better than ever before.

Las Vegas, Nevada, United States

The Kleeen Software platform enables companies and organizations to automate the generation of business application UI and front-end code with UX best practices. Their platform drastically reduces the time and resources needed to create effective UX/UI from weeks or months to a matter of hours, speeding time to market while reducing design and development costs. For example, a five-person front end team in a company will take 6+ weeks to build a basic product UI, while a single person using Kleeen Software can do it in less than an hour. Kleeen aims to become the defacto UI/UX design and code generation solution for business applications.

Las Vegas, Nevada Area

NS8 provides behavioral analytics, real-time user scoring, and global monitoring to both protect against fraud and give platform based eCommerce merchants better insight into their real customers.

Las Vegas, Nevada Area

NS8 provides behavioral analytics, real-time user scoring, and global monitoring to both protect against fraud and give platform based eCommerce merchants better insight into their real customers.

Las Vegas, Nevada Area

Las Vegas, Nevada Area

Managed day to day operations of an appliance repair company; along with staffing, procurement, and forecasting.

Las Vegas, Nevada Area

Managed Application Programing Interface technical library.

Las Vegas, Nevada Area

As an implementation coordinator, I was responsible for maintaining and creating user and internal documentation. This required working with team members to create new documentation and processes as well as revising current ones. The documentation included a complete re-write of the software user manual, start-up guides and white paper. In this role, I managed the implementation of 150 new clients working with internal, state, and client resources. My training duties required using webinars to train VINtek staff as well as clients. From this role I was promoted into a project management role. This role was focused on implementing new top tier clients as well as working internal and client requested projects. During this time I continued to create documentation for the implementation processes greatly reducing the time and effort required to onboard a new client. I also worked with three states to successfully develop, test and implement new electronic titling and registration systems. I lead an initiative to select and replace our help desk solution saving the company money and improving customer satisfaction. The project management team also worked client direct projects through change control requests and off-boarding clients with large title portfolios. This position was eliminated when Dealertrack closed the Las Vegas office after acquiring VINtek.

Las Vegas, Nevada Area

While at UNLV I taught a Microsoft Excel course for the adult education outreach department. Classes were targeted to working adults and required a focus on customer satisfaction. Instructors are responsible for developing course outlines and managing on demand changes to meet student needs. Classes must remain flexible based on individual skills and experiences and customized topics to help the students reach their goals. Throughout the course, administrative duties require tracking student attendance, homework and grades.

Las Vegas, Nevada Area

Starting in 2007, I established my company as an outlet for creative projects. The company was focused on producing art and media projects. Projects have included logo design, printed materials, photo editing, vector artwork and custom paint.I also offered technology support to my clients. This included helping them find custom solutions to home entertainment issues, hardware repair, virus removal, and helping them plan for technology needs. Along with other projects the company also ran a successful eBay store, with a positive feedback score over 500. The store sold collectables, refurbished guitars, and technology products. I also sold these products to local customers and retail outlets.

The Lakes, Nv

After starting as a customer service representative in the phones department, I worked through several promotions to Project Leader. The first portion of my career at Citi was spent helping customers resolve credit card issues and use the credit cards website. Success in the position required balancing interaction handle time, customer service and technical skills. During this time I often helped train new recruits. I also assisted the project management teams helping them understand our processes and implement changes smoothly.My next position was as an MIS Analyst. During this time I helped create and maintain reporting systems for Statement Processing. We needed to create a database tracking system to fulfill audit and compliance issues. This required quickly learning the department, training, and selling the staff on new procedures. For my efforts during this period I won one of Citi’s top quality awards.My final position was in project management. Our team handled the implementation and maintenance of Citi’s quality monitoring systems for phone interactions. The position required extensive travel and working with vendors, operations and technology teams. We handled projects through the entire project life cycle from requirements to post implementation support. We implemented 27 systems in under two years. For the changes I brought to the process, I once again won Citi’s quality award. I led several of the implementation teams, including handling one installation traveling solo.

Certificate In Basic Print Design, Graphic Design

While at UNLV's Educational Outreach, I earned a certificate in print design. This certificate was focused on the Adobe Creative Suite.

Bachelor'S Degree, Pastoral Studies