John Brown work email
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John Brown personal email
Please reach out to me on Linkedin or at johnjexbrown@gmail.com▶️HOW I BUILD SUCCESS: I build teams with rigorous hiring and then actively manage. My management style is hands-on (coaching, feedback, delegation) - not from behind a computer. I believe in planned professional development for my team, particularly for those early in their career. This leads to teams that grow and learn organically, leading to operational and customer satisfaction improvements. I set goals rigorously and hold teams accountable to execute. ▶️MY EXPERTISE: 25+ years as operations manager and client leader with experience in technical operations, technology implementations, large B2B account management, and strategy development. Experienced team-builder in both small startup and large enterprise environments. Previous P&L experience. Track record of meeting or exceeding revenue quota and meeting cost goals. Data-driven decision-making with large data sets. Leveraging analytics to improve technology and operations. Turning dissatisfied accounts into delighted clients. Software implementations in complex technical environments. Price setting, negotiations, and contracting. McKinsey-trained in strategy development.▶️INDUSTRY EXPERTISE: Payment Systems | Financial Institutions | Financial Technology (Fintech) | Strategy Consulting | Automotive | Automotive Technology | Software | SaaS | User Interface▶️FINTECH INDUSTRY EXPERTISE: Bill Payment | Online Banking | Credit and Debit Card processing | Rewards Systems | Bank technology | Merchant of Record processing▶️MY SPECIALTIES: Chief Operating Officer | Customer Success | Leadership and Management | P&L Management | Strategic Account Management | Team-building | Sales Management | Lean | Six Sigma | Start-ups | Technical Implementations | Negotiations | Business Analytics | Pricing | Strategy | Marketing Science | Technology Operations | Customer Care | Light SQL coding | Goal-setting | Software | SaaS | User Interface development
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Chief Operating OfficerRoadsyncAtlanta, Ga, Us
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Chief Operating OfficerVictory Live Jun 2024 - Nov 2024Victory Live empowers live event experiences by integrating innovative technologyand insightful data to create meaningful value. -
Chief Operating OfficerParkmobile, Llc Jan 2020 - Apr 2024Atlanta, UsSoftware and services enabling municipalities and parking operators the ability to manage payments, data capture, and revenue maximization. 30MM+ users at 3000+ locations across the US. Acquired by EasyPark Group in 2022.General manager for all operational elements including customer success, implementations, and customer care. Strategic imperative: Efficiently support 31% CAGR revenue growth. Increase professionalism and process for operations team. Turn around internal process functions to world-class operating standards. Designed and implemented ParkMobile’s first price increase. Grew ARR by 9%. Maintained 60 client Net Promoter Score.Devised new operational processes and metrics for client configuration team. Implemented Sigma error tracking. Reduced error rate from 3.2% to 0.5%. Reduced backlog 78%.Zero voluntary attrition ’22-’23 for operations team. Highest employee satisfaction ratings in company.Created ParkMobile’s first repository of associate knowledge and process/procedures.Reconfigured ordering process for mission-critical outdoor signage including tools and new procedures. Reduced client implementation time 34%.Streamlined organizational structure of two product lines into ‘one ParkMobile’ to existing clients. Revamped customer care internal tools to provide omnichannel support for customers and improved customer service. Integrated all contact points (phone, chat, email, texting) to unified view. -
Vice President Customer Operations, Clutch Technologies (Acquired By Cox Automotive)Cox Automotive Inc. Oct 2016 - Jan 2020Atlanta, Ga, UsAcquired by Cox Automotive. Technology startup enabling new vehicle ownership model: subscription. Software package to enable automotive dealers and manufacturers to participate in a new type of mobility beyond traditional buying and leasing. General manager for software client account management and Atlanta-based 500-customer beta test. Strategic imperative: Bring industry transformation through launch of new software category for automotive market. Create operational and process improvement for nascent transportation service in Atlanta. Implemented new account relationships, business model, and software at 30 dealers resulting in 13X increase YOY revenue growth. Grew software-supported fleet 107%.Created and hired all-new account management function including role descriptions, training, and goals.Reduced unit variable costs by 47%. Grew customer care operation by 40% with zero headcount growth. Relocated fleet to new facility. Secured real estate, planned project, and developed new operating procedures.Created entirely new process for member screening and ongoing asset risk management, resulting in significant decrease in business risk and 34% reduction in vehicle damage. Renegotiated service contracts with all major suppliers. -
President Us Operations | Startup | Operations | Customer Success | Fintech | Implementations | LeanCardlytics, Inc. Jan 2014 - May 2016Atlanta, Ga, UsResponsible for strategy, product management, sales, and account management for 1500+ financial institution customers. Managed day-to-day relationships with senior financial institution executives.In addition, managed Cardlytics' US operations including data operations, customer care, data cleansing, and advertising campaign execution. Reported to COO.Built network of financial institutions from 4 to 1500+ resulting in billings growth from zero to $140MM in 5 years; 195% CAGR. Met or exceeded cost budget goals each year.Drove adoption of product across banking industry including major technology investments at 6 of the US top 20 financial institutions. Developed user-interface improvements at multiple clients resulting in 20%+ improvements in revenue and engagement.Upgraded bank sales talent. Closed 3 US top-20 financial institutions through entire sales funnel.Hired 42 reports (of 60).Assumed leadership of operations team in 2014. Reduced advertising campaign error rate from 7% to 0.4%. Decreased campaign cycle time by 76%. Reduced customer care ticket handling time by 60%. Implemented multiple operational processes leveraging Lean methodologies; including management discipline for implementations and production support. -
Evp, Financial Institutions | Saas | Fintech | Team-BuildingCardlytics, Inc. Mar 2012 - Jan 2014Atlanta, Ga, UsResponsible for all client relations, technical operations, and product management for 300+ financial institution customers. Managed IT Operations function. Performed turnaround of IT Operations group at request of COO, halting further personnel losses. Reduced costs 50% from 2010 run rate. Added top-tier database administrator talent. Achieved 92% internal client satisfaction rate.Drove adoption of product across banking industry including major technology investments at 6 of the US top 20 financial institutions. Developed user-interface improvements at multiple clients resulting in 20%+ improvements in revenue and engagement.
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Svp Client ServicesCardlytics, Inc. Mar 2010 - Mar 2012Atlanta, Ga, UsBusiness manager for Cardlytics Financial institution account relationships.Created financial institution Account Management team. Indoctrinated client-facing skills and methodologies. Cultivated multiple new executive relationships with several top-tier financial institutions.
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Vice President, Bank Of America Business Unit | P&L Management | Strategic Account ManagementFiserv Jun 2005 - Mar 2010Milwaukee, Wisconsin, UsGeneral Business Manager for Fiserv’s largest customer ($200mm+, 5% of overall company revenue). Managed product development, commercial agreements, and pricing.Negotiated three-year extension of Fiserv’s largest and most complex contract. Total Contract Value (TCV) of $1B. In addition, negotiated 35+ contract amendments with client’s Global Sourcing organization.Grew business unit revenue 20% over two years. Improved client satisfaction by 60%.Revitalized channel marketing efforts; recognized as “outstanding” by senior client leadership.Delivered 51 projects on-time and under budget. Recognized by client for “ability to execute”. -
Product Strategist | Strategy | Marketing ScienceFiserv Mar 2003 - Jun 2005Milwaukee, Wisconsin, UsDeveloped strategies and facilitated consumer research for CheckFree’s $600mil Electronic Commerce Division.Completed groundbreaking marketing science, including CheckFree’s first consumer segmentation and product conjoint studies. Directly led to development of a research-driven, 2-year product plan. Published as a Kellogg Business School case study (Link: www.casecent.re/p/117780)Company’s first 4-year strategy described as “the best strategy work I have ever seen” by CEO. Only department rated by division General Manager as entirely successful during fiscal year 2004.
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Consultant | Pricing | StrategyMckinsey & Company Sep 2001 - Mar 2003UsProvided leadership, judgment, and problem-solving expertise to top managers of major corporations to resolve their most important business issues.Drove sales force strategy diagnostic for $15 billion chemicals division of Fortune 500 oil company. Recommended and designed entirely new account planning process.Crafted entirely new strategy for 90-person sales force of major extended-stay hotel chain. Designed outbound telesales call center and identification of new target customer segments. Communicated recommendations directly to CEO. -
Distribution Sales RepresentativeGeneral Electric Apr 1996 - Jul 1999Boston, Ma, UsManaged and grew General Electric Plastics sales territory in the northeastern US.Designed and implemented sales plan for ten distribution companies totaling $7 million in revenue. Supervised activities of over 40 sales representatives. Created new performance management metrics and tools for distributor principals, resulting in overall revenue increase of 8% in 1999. -
Submarine OfficerUs Navy Jun 1991 - Apr 1996Washington, Dc, UsOfficer onboard USS Cavalla (SSN-684), a fast-attack submarine. Managed engineering maintenance and operational functions. Coordinated all ship’s practice emergency drills resulting in an “Excellent” (highest) rating for overall performance, the ship’s first in 20 years.Qualified Submarine officer and Engineer.
John Brown Skills
John Brown Education Details
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The Wharton SchoolBusiness - Operations Concentration -
Tulane UniversityPhysics
Frequently Asked Questions about John Brown
What company does John Brown work for?
John Brown works for Roadsync
What is John Brown's role at the current company?
John Brown's current role is Chief Operating Officer.
What is John Brown's email address?
John Brown's email address is jo****@****ync.com
What schools did John Brown attend?
John Brown attended The Wharton School, Tulane University.
What skills is John Brown known for?
John Brown has skills like Leadership, Product Marketing, Team Building, E Commerce, Consulting, Customer Relations, Strategic Partnerships, B2b, Executive Management, Account Management, Sales, Start Ups.
Who are John Brown's colleagues?
John Brown's colleagues are Jessica Chivalan, Hedzer Ferwerda, Callie Towles, Csp, Bernita Dodson, Jonathan Wright, Radia Nusrat, Randy Hon.
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