Randy Hon Email & Phone Number

Atlanta

Atlanta, Georgia, United States

RoadSync’s Customer Advocate to ensure we meet the needs of the customer and make sure RoadSync serves their best interest.Create a culture and processes which achieve RoadSync’s goals and objectives while empowering and engaging our customer service team.Drive better sales through service.

Peachtree Corners, GA

Direct business operations for an entity with $2.4 billion in annual revenues. Build a high-performing team focused on accountability. Improve operational efficiency, capture cost savings, and drive revenue growth.* Automated manual processes to reduce errors and increase productivity.* Implemented employee recognition and incentive programs.* Grew revenue.

Peachtree Corners, GA

Managed the full customer lifecycle from onboarding through retention, and process improvement to optimize customer experience.* Realized a 70% customer retention rate by establishing and building a 20+ member account retention team and integrating newly developed tools, resources, and processes to improve performance of services rendered.* Increased start.

Peachtree Corners, GA

Built and maintained relationships with top accounts, driving efforts to increase sales revenue and profitability while maintaining the highest retention rate. Managed and increased gallons across the top 100 southeast account portfolios, part of the top 500 national accounts.* Captured incremental portfolio growth of 13% within first 12 months of tenure.

Peachtree Corners, GA

Oversaw and supervised the activities of customer service representatives to ensure all service level agreement (SLA) terms were met.* Developed work schedules and managed resource allocation to appropriately meet call volume, budgetary, and workload requirements.* Built a high-performing team by evaluating agent performance and delivering regular reviews.

Alpharetta, GA

Norcross, GA