John Carter Email & Phone Number

Renton, Washington, United States

I am a full life-cycle event architect designing engaging experiences for tabletop gaming at large stand-alone or multi-faceted events. Beyond an event's design, I also work with the staff to bring that design to life.* Create floor plans that set world records and industry standards in event layout* Develop activity schedules that engage and excite the gaming audience* Build new event elements that deepen the guest engagement and satisfaction* Hire, train, and oversee on-site staff to deliver exceptional service to guests* Resolve on-site challenges with venues, schedules, or guests to maintain smooth operation* Scout venues and spaces to provide the best environment for guests* Develop business partnerships to organically grow their brand awareness with our audience* Liaise with local hospitality organizations to enhance visitor opportunities* Maintain efficient budget allocations to produce maximum bang for the buck

* Professionally certified as a Level 4 Judge of competitive, tournament play (there are less than fourteen L4 and L5 judges worldwide)* Provided reliable, professional Judging (both as Head Judge and supporting Judge) for casual and competitive events throughout the United States, Canada, and internationally in Australia, Europe, and Japan* Developed and maintained standards, policies, and procedures to officiate and manage the international DCI community* Regularly organized and managed community events of over 1,500 registered participants* Created, implemented, and managed the current Judge community and supporting network currently utilized globally* Personally managed, scheduled, interviewed, and certified hundreds of community candidates for Judge certification* Recognized and acknowledged globally as an industry leader and expert for community management, competitive judging, and related event organization and management

* Oversaw the day to day operations of the global judge community* Grew, trained, and managed global judge community* Successfully increased community membership by 20%* Directed global community caretakers to achieve strategic goals* Directed specialized sub-teams to achieve focused community goals* Managed budgeting, staffing, and travel coordination for aggressive global event schedules* Aligned and managed community efforts to achieve corporate and brand goals* Created and implemented community editorial content including regular newsletter schedules as well as event reports and community interest blogging* Led successful initiative to motivate and grow community-produced training and promotional videos* Designed and successfully implemented standardized community management practices* Developed rapport with a major external vendor to organically adopt and grow additional training opportunities in support of leveraging brand exposure * Organized a community conduct committee to manage preliminary analysis and vetting of violations; leveraging “ownership mentality” in support of company mandates and referring completed cases to official representatives for execution* Created modular community framework to leverage existing community management successes and related best practices across all brands* Created roadmap and supporting educational materials to leverage proven patterns for adoption and social networking into a new social networking site* Successfully tracked, trended, and forecast relevant markets to deliver exceptional community presence, polish and protect related company image, and insure against disruption of service at competitive events* Produced promotional documentation for use at public events

Portland, Oregon Area

* Worked independently to coordinate multiple specialists (staff, site, and VIP)* Planned and communicated messaging to audiences of differing skill levels* Resolved customer and partner complaints efficiently and effectively* Reviewed and updated website and blog materials* Acted at large public events as company representative

Redmond, Wa

* Provide subject matter expertise on community architecture for engagement and interaction* Design, implement, and manage a complete customer support lifecycle* Manage a team of external support personnel* Develop a content calendar and cadence to drive new and continued interest* Create content for forums, blogs, and social media to build brand interest and loyalty* Create internal documentation to deliver consistent understanding and results across users and teams* Determine communication strategies across individuals, forums, blogs, and social media* Engage with consumers through online and in-person events to foster deeper interactions* Apply social media analytics to fine-tune content and cadence to deepen consumer impact* Determine and enforce vital policies related around online and in-game moderation or user and user-generated content* Act as a community evangelist internally and externally surfacing complaints as well as kudos to appropriate stakeholders* Work between internal teams to share knowledge and feedback for streamlined results* Partner with external teams to propagate best practices and new technology* Proven track record creating inclusive and positive communities

Greater Seattle Area

* Overhauled company and product branding to enhance B2B sales* Updated branding to better engage new and existing clientele* Designed and implemented a new website to reinforce company and cross-functional branding while improving the customer experience* Integrated web, email, and social media tactics to further consumer engagement and lead generation* Collaborated with web developers to implement custom social media tools* Wrote marketing materials including blog posts, web copy, and case studies

* Furnished solid technical and end user support via all market channels (phone, email, online, remote access)* Demonstrated leadership competency in managing large-scale projects and high visibility efforts, including a company-wide technology and hardware upgrade for over 700 users* Provided forward thinking leadership and vision by managing innovative green IT initiative to lower ecological impacts, reduce or avoid costs, and conserve in relation to all related resources* Established continuous improvement mindset within the company and leveraged it to streamline technology functions and deliver improved customer experiences* Developed comprehensive training for both end users and departmental technicians* Consistently coordinated and combined service mindset, industry best practices for customer service, and standards for efficient, cost-effective technical support methods to deliver human-centric, white glove service

* Developed new, market critical rule sets for globally successful trading card game Magic: The Gathering®.* Revised legacy rule sets to adapt and reconcile conflicts resulting from evolution of game play* Maintained the official compendium of card information covering multiple thousands of unique entries spanning over eleven years of brand and product development* Created and maintained casual to competitive level product and release specific documentation; addressing multiple audiences and skill levels via modular, reusable content design* Demonstrated mastery of the “collation” process for meticulous analysis and design of supply chain packaging to insure effective randomization for market delivery; Ultimately documented this highly proprietary process for the first time in the company’s history, insuring knowledge retention and the ability to repeat successful transition thereof* Led successful initiative to create and implement “Gatherer Rulings” - a new community resource/tool, without incurring cost to the company

Greater Philadelphia Area

* Troubleshot software and hardware problems at an international HR firm* Supported MS Office, Active Directory, Lotus Notes, Novell, and Adobe Acrobat* Wrote documentation for help desk procedures and call center software* Became a self-taught leader in the use and design of CRM software* Monitored system critical functions on a 24x7 basis* Designed a large-scale CRM upgrade for company-wide rollout

Bachelor Of Science (B.S.), Business Marketing, 3.88

Graduated with Honors

Bachelor, Science Educational

Extensive communication courses