John Carter Email & Phone Number

Renton, Washington, United States

I am a full life-cycle event architect designing engaging experiences for tabletop gaming at large stand-alone or multi-faceted events. Beyond an event's design, I also work with the staff to bring that design to life.* Create floor plans that set world records and industry standards in event layout* Develop activity schedules that engage and excite the.

* Professionally certified as a Level 4 Judge of competitive, tournament play (there are less than fourteen L4 and L5 judges worldwide)* Provided reliable, professional Judging (both as Head Judge and supporting Judge) for casual and competitive events throughout the United States, Canada, and internationally in Australia, Europe, and Japan* Developed and.

* Oversaw the day to day operations of the global judge community* Grew, trained, and managed global judge community* Successfully increased community membership by 20%* Directed global community caretakers to achieve strategic goals* Directed specialized sub-teams to achieve focused community goals* Managed budgeting, staffing, and travel coordination for.

Portland, Oregon Area

* Worked independently to coordinate multiple specialists (staff, site, and VIP)* Planned and communicated messaging to audiences of differing skill levels* Resolved customer and partner complaints efficiently and effectively* Reviewed and updated website and blog materials* Acted at large public events as company representative

Redmond, WA

* Provide subject matter expertise on community architecture for engagement and interaction* Design, implement, and manage a complete customer support lifecycle* Manage a team of external support personnel* Develop a content calendar and cadence to drive new and continued interest* Create content for forums, blogs, and social media to build brand interest.

Greater Seattle Area

* Overhauled company and product branding to enhance B2B sales* Updated branding to better engage new and existing clientele* Designed and implemented a new website to reinforce company and cross-functional branding while improving the customer experience* Integrated web, email, and social media tactics to further consumer engagement and lead generation*.

* Furnished solid technical and end user support via all market channels (phone, email, online, remote access)* Demonstrated leadership competency in managing large-scale projects and high visibility efforts, including a company-wide technology and hardware upgrade for over 700 users* Provided forward thinking leadership and vision by managing innovative.

* Developed new, market critical rule sets for globally successful trading card game Magic: The Gathering®.* Revised legacy rule sets to adapt and reconcile conflicts resulting from evolution of game play* Maintained the official compendium of card information covering multiple thousands of unique entries spanning over eleven years of brand and product.

Greater Philadelphia Area

* Troubleshot software and hardware problems at an international HR firm* Supported MS Office, Active Directory, Lotus Notes, Novell, and Adobe Acrobat* Wrote documentation for help desk procedures and call center software* Became a self-taught leader in the use and design of CRM software* Monitored system critical functions on a 24x7 basis* Designed a.

Bachelor Of Science (B.S.), Business Marketing, 3.88

Graduated with Honors

Bachelor, Science Educational

Extensive communication courses