John Carter Email & Phone Number

Greater Seattle Area

Leader; Employee Service Centers ,16 National LocationsManage, develop and motivate a highly effective team with diverse skill setsSet goals and objectives to ensure Employee Service Center and HR Coordinators are aligned to Enterprise objectives. Assign authority and responsibilities to team to execute on business plans.Entrepreneurial Program ManagementAligning cross functional resources and communicating entrepreneurial strategies to leadership around growth, creation, design, space requirements, and criteria to build for multiple sites focusing on customer experience, growth, pricing, and profitability to internal and external business interests Perform internal and external benchmarking to ensure program is continuously improvingResponsible for developing innovative marketing and merchandising initiatives, promoting marketing and branding strategies to support growthManage long range business plans and monthly P&L, creates yearly growth projections and informs finance and asset management board. Ensure business is audit ready, works with Boeing auditors to coordinate and conduct reviews, assessments, and audits of business process documentationLead the analysis of cost, quality, delivery, and customer satisfaction with attention to detail, utilizing data driven decision making and promoting technical excellence and innovationSupplier Relationships and NegotiationsManages supplier relationship, drive strategic negotiations and contract. Develop Request for Proposal (RFP). Responsible for developing, updating and enforcing statement of work and SLA’s for suppliers In summary, creates, designs, develops and leads program strategy, sustainment and growth plan for BCA Employee Service Centers (ESC) nationwide. Manages the prime supplier, SLAs and contract for ESC products and services. Leads the HR Service Coordinator team and strategy for BCA supporting employees and HRGs through transactional work and employee facing service.

Greater Seattle Area

Boeing Leader for Employee Transportation and Commuter program, Boeing Discount Program, Employee Well Being and Fitness, Employee Service Centers.Transportation and Commuting Manager:Manage team and all elements of the employee commuting/ transportation program. Oversight on program budgets and leverages cost effective solutions and new program policies and processes. Commute Trip Reduction (CTR) compliance, supplier management, commuter parking, innovated commuter site solutions, transit pass program, transportation industry relationships.

Renton Wa

Enterprise food lead, managing three prime suppliers. Comprised of cafes, coffee locations and multiple micro markets across the Boeing Enterprise. Leads team to create and manage enterprise food strategies and processes nationwide.External benchmarking through SHFM, NRA and outside consultants to ensure enterprise food services suppliers are in line with external KPIs (key performance indicators) and are continuously improving and innovating. Daily interaction with Supplier Management partners regarding operational questions, PFS, SM auditors, contractual obligations and interpretations. Create and monitor enterprise consistency from a supplier management perspective. Business partner to suppler managing a positive supplier relationship.Responsible for developing and executing strategies, policies and procedures that are aligned with the five ES food priorities and ES initiatives.In partnership with ES finance, annually create enterprise food LRBP; to include capital, expense, performance, maintenance and construction budgets. Work closely with Suppliers, in pursuit of a zero cost model. Developed a standard café model to ensure consistency across the enterprise; financial efficiency, service levels, operational standards and facilities.Lead the detailed financial meetings with suppliers to analysis of cost to approve monthly invoices and review; quality, speed of service, and customer service. RFP team to write a very large and detailed SOW. Considerations to stakeholder requirements, regional best practices, liability, performance and financial responsibility.Developed as part of the RFP team a detailed set of SLA’s and the scoring policies for current RFP.

Renton Wa

Team Lead for managing supplier relationship to 10 sites across BCA serving 1000’s of employees. Utilize contracts such as Master Service Agreement, SOW, and SLAs. Invoicing, P&L, Payroll Deduct, Credit Card PCI and PII compliance management as well as RFP and IT responsibility. Manage the supplier utilizing metrics for improvement of services to Boeing employees and to measure and analyze ESC effectiveness and alignment with BCA HR initiatives, business goals and objectivesDevelopment, leadership and execution of projects from concept through completion. Establish positive relationships to drive results; while utilizing Project Management and Supplier Management best practices. Team lead, coach, and mentor to ESC team. Project leader of large cross functional teams and initiatives to introduce and implement current and future growth plans of ESCs. HRSD Human Resources Service Delivery and the ESC stores benefited from a strategy of cooperation, inclusion and communication with the HR Service Coordinator managers and ESC team. This strategic improvement helped ensure a seamless customer facing approach to the Boeing Employee. Collects, analyzes, documents, and integrates requirements from multiple process owners including finance, Cost Policy, SSG, IT, Global Privacy, HR and BCA senior leadership. Objectively weigh all requirements from owners to develop a solid business decision and communicate a consensus strategy. Implement ESC growth strategy and ensure delivery of quality services that are affordable to the employee and profitable to the supplier. Integration and alignment with Human Resources (HR) to offer products and services for employees, customers and suppliers to positively impact the total work experience in support of individual work/life balance and productivity in support of the BCA HR strategy

Renton, Washington

• Performs with minimal direction and guides others in the assembly of data from multiple sources. • Uses ingenuity and innovation to compile or create complex reports for executive management; reviews and tracks performance to plan. • Initiates the development and implementation of analytics and presentations relating to succession planning, diversity, organization optimization, span of control • Utilizes project management best practices support by investigating, analyzing and establishing goals that are aligned with organizational objectives. Extensive use of Microsoft Visio, Project, Power Point, Excel, BERT

Poway

Poway, California Laboratory instrumentation company specializing in powder dispensing using an innovative new approach to repeatability •Set-up a network of Authorized Dealers. •Established a plant for instrumentation manufacturing.•Efficiently manage Human Resources, administrative/financial/accounting functions, purchasing, inventory control, and product/service supplier relations. •Strategically coordinate staff and freight carriers to maximize productivity and efficiency•Managed all financial, marketing, R & D, and new product development functions of the company. •Introduced this successful and innovative new product and brought to market in less than six months from beginning to launch. •Apply superior communication skills toward diplomatically addressing, troubleshooting and resolving customer issues •Analyzed the competitive landscape and measured market demands and buying trends. •Prepared product marketing collateral, pricing and sales strategies •Directed team in the creative design and deployment of product developments.

California Cove Communities Inc. Southern California Real Estate DeveloperVICE PRESIDENT OF SALES AND MARKETINGResponsible for all aspects of Sales and Marketing •Led both field sales staff and office support personnel for multiple communities, average sales volume $100,000,000 annually•Directly accountable for coordination with construction, purchasing and customer service to insure a positive experience for each buyer •Created a program to improve customer care. Set-up a new position, Customer Care liaison, to provide personalized service to each buyer providing the highest level of customer service •Business Development created and implemented dynamic marketing plans to provide each community an adequate flow of customer traffic in order to meet targeted sales absorption rates •Budget and forward planning responsibility•Jobsite responsibility, directly accountable to customers for all concerns and questions on each community jobsite. Required hands on daily site inspections for safety/cleanliness, quality and schedule monitoring. This helped to reach the highest standard of customer satisfaction and insure that closing deadlines were met.PROJECT MANAGER Supervise construction of single-family homes •Ensured the highest quality standards while supervising construction of luxury homes up to $2.2 million in value, targeted to exceptionally discerning buyers in La Jolla, California ranked one of the top 3 most expensive communities in the United States•Maintained daily verbal and written communication with purchasing agents, architects, designers, subcontractors and engineers regarding daily field operations. Budgeting and resource management.•Scheduling; excellent organizational skills such as communication and persistent follow up to keep the project on schedule. Anticipation of potential delays, persistently driving forward each day.

JCRI San Diego, California BROKER/OWNER Manage all aspects of a residential Real Estate Office 1986 – 2004 Sold Business in 2004• Led the Corporation since acquisition of company in 1986, responsible for operations of this 95 person Real Estate firm with five branch offices averaging $35,000,000 in annual transactions • Cash flow and long term financial responsibility. Negotiated with vendors, banks, and other creditors for terms to meet companies short and long term financial goals• Managed all marketing and administration functions• California Real Estate Broker of Record • Mergers and Acquisitions; conducted due diligence for potential acquisitions. Formulated a strategy to approach candidates with a focus on the personal human issues, as well as the financial details• Legal liaison to trial attorneys; extensive knowledge of R. E. law• Strong analytical skills in evaluating complex real estate transactions SALES MANAGEMENT • Formulated and implemented business development strategies, Community Leader.• Human Resources; recruited, hired, trained and motivated new salespeople; Real Estate agents coach and trainer, strong leader and mentor. Ability to motivate, develop and direct staff. PROPERTY MANAGEMENT Responsible for all financial, legal and growth of residential Property Management Division• Developed solid systems and procedures for communication, asset maintenance, contract review and budget development• Insure quality service to owners and tenants, focused on tenant retention and satisfaction.• Implemented marketing plan to add new accounts to portfolio• Mergers and Acquisitions identified and negotiated the acquisition of competing companies. Formulated financial terms to a successful transaction• Supervision of staff and managers including legal over site, strong communication skills with owners, tenants, repair vendors, contractors. Problem solver and negotiator handling complaints to a positive outcome.