Co-founded and currently leading a start-up technology training, education, and consulting division within the organization and increased annual revenue to more than $1 million within a highly competitive niche market. Manage the growth, operations, and evolution of the division, including strategic direction, sales and relationship management, product strategy, budgeting, team leadership, and product development. Consistently aim to achieve profit margin targets by driving revenue growth and… Show more Co-founded and currently leading a start-up technology training, education, and consulting division within the organization and increased annual revenue to more than $1 million within a highly competitive niche market. Manage the growth, operations, and evolution of the division, including strategic direction, sales and relationship management, product strategy, budgeting, team leadership, and product development. Consistently aim to achieve profit margin targets by driving revenue growth and optimizing costs, while navigating a fluid and under-resourced environment.🔲 LEADERSHIP & MANAGEMENT – Built high-performing team of both salaried and contract professionals, and manage more than 15 operations managers, trainers, developers/web designers, and other consultants in both virtual and in-person roles.🔲 BUDGETING & FINANCIAL MANAGEMENT – Oversee and develop division and project budgets of up to $1 million. Optimize costs in alignment with project margin targets. Leverage relationships with vendors to negotiated more competitive pricing. Forecast spending and needs.🔲 PRODUCT STRATEGY & STRATEGIC DIRECTION – Lead teams in the development of new product strategies. Set strategic direction with an emphasis on opportunities within the IT labor market through data analysis, team resources, and partner relationships to inform and guide the strategy.🔲 SALES & RELATIONSHIP MANAGEMENT – Establish, cultivate, and grow new partnerships with clients and funders that has led to more than $1 million in annual revenue. Quickly build trusted relationships with a wide range of stakeholders, including C-level officers, senior managers, recruiters, students, and end-users.🔲 IT PRODUCT DEVELOPMENT – Oversaw the development of the organization’s first technology solution, the JobWorks Virtual Job Fair platform, which provides one-on-one video conversations between employers and candidates. Lead teams in the creation of new technology training programs and initiatives. Show less

Hired to launch and lead the organization’s first Philadelphia-based office and expand our footprint into a new geographic market. Responsible for nearly all business functions and operations to grow and sustain a new start-up division, including:🔲 IT PRODUCT MANAGEMENT – Oversaw the development of new IT training products, such as TechWorks, a tech boot camp. Assumed IT Product Manager responsibilities for the JobWorks Virtual Learning Portal, a learning management system (LMS) that… Show more Hired to launch and lead the organization’s first Philadelphia-based office and expand our footprint into a new geographic market. Responsible for nearly all business functions and operations to grow and sustain a new start-up division, including:🔲 IT PRODUCT MANAGEMENT – Oversaw the development of new IT training products, such as TechWorks, a tech boot camp. Assumed IT Product Manager responsibilities for the JobWorks Virtual Learning Portal, a learning management system (LMS) that integrates open-source and commercial applications. Led the development of the organization’s first technology solution.🔲 BUSINESS DEVELOPMENT – Created new relationships, despite having only a minimal organizational network to leverage. Grew division’s revenue to more than $1 million in less than 5 years from start. Led proposal response teams in the sourcing of new bid opportunities and proposal writing.🔲 TRAINING PROJECT MANAGEMENT – Effectively managed 10+ training projects each year that served up to 200 students. Created new relationships with technology organizations.🔲 DATA STRATEGY & CRM – Implemented the organization’s first Salesforce instance. Created the CRM data model, reports, user training, and workflows. Played key role in the data strategy of the division to ensure outcomes and performance were captured in line with contractual goals.🔲 MARKETING & BRANDING – Created entirely new marketing materials, email campaigns, prospecting, trade show materials, and booth management. Authored white papers and contributed to press releases/media opportunities.🔲 WEB DEVELOPMENT – Led the organization’s corporate website redesign effort, including content writing, positioning, website structure, basic SEO, and more.🔲 CONTRACT MANAGEMENT & NEGOTIATION – Wrote/updated up to 40 contracts annually, and negotiated to optimize contract terms for the organization.🔲 CONFERENCES & PRESENTATIONS – Led presentation teams when speaking at national and state conferences. Show less

• Formulate and develop workforce training programs; supervise staff, vendors and consultants• Responsible for the overall management and growth of the Center towards sustainability and meeting neighborhood/client needs• Accountable for recruitment, selection, assessment, training and job placement program implementation, training, monitoring, and reporting

STRATEGIC ALLIANCES DIRECTOR• Direct the tactical operations and strategic direction of the Business Services unit, encompassing 12 Business Service Representatives and 2 Supervisors• Design and lead innovative and effective efforts to recruit and register program participantsREGIONAL TRAINING COORDINATOR• Designed, developed, managed, evaluated, and continuously refined innovative work-readiness training program; increased yearly customer volume from 1,000 to 10,000 in… Show more STRATEGIC ALLIANCES DIRECTOR• Direct the tactical operations and strategic direction of the Business Services unit, encompassing 12 Business Service Representatives and 2 Supervisors• Design and lead innovative and effective efforts to recruit and register program participantsREGIONAL TRAINING COORDINATOR• Designed, developed, managed, evaluated, and continuously refined innovative work-readiness training program; increased yearly customer volume from 1,000 to 10,000 in first year of implementation• Exceeded 93% customer service satisfaction rating system-wide• Managed, interviewed, hired, trained, and coached 4 Workshop Trainers and 2 Program Assistants to increase staff capacity and system innovation, as well as exceed organizational goals• Increased workshop catalog from 4 to 18 training modules to bridge customer weaknesses• Wrote, refined, and facilitated job-readiness training curriculum; designed slide presentations and handouts• Built and leveraged relationships with healthcare organizations, employers, and community partners to increase system capacity and workshop offerings• Created attractive and professional marketing material to promote services city-wide• Established new reporting system to track and evaluate program; made data-driven decisions to guide program development and service delivery• Planned and implemented new social media marketing initiative; coached staff on viral marketing practices• Facilitated daily workshops and presentations to engage audiences of up to 40 attendeesSTAFFING SPECIALIST• Provide comprehensive work-readiness services to participants• Contribute to corporate rebranding and communications efforts by assisting with the development of strategic marketing plans and web presence content• Provide effective recruitment services to local employers by discussing staffing needs, collecting information, posting job orders, pre-screening applicants, and recommending candidates to employers Show less

• Exclusively managed two supportive housing programs to ensure treatment and support plans were implemented according to state regulations; prepared sites and administrative records for government audits• Oversaw all programmatic activities including site-level budgets and use of on-site funds• Extensively documented and reported programmatic activities, site finances, and staff timekeeping• Participated in strategic planning meetings for service delivery improvement, program… Show more • Exclusively managed two supportive housing programs to ensure treatment and support plans were implemented according to state regulations; prepared sites and administrative records for government audits• Oversaw all programmatic activities including site-level budgets and use of on-site funds• Extensively documented and reported programmatic activities, site finances, and staff timekeeping• Participated in strategic planning meetings for service delivery improvement, program expansion, and policy and procedure development Show less

• Facilitated employment for individuals through job search assistance, job training and coaching, and long-term follow-up support; maintained near-100% placement rate• Partnered with state case managers to review client progress and provide updates as needed• Communicated with and updated parents and other stakeholders• Conducted extensive documentation and reporting

• Managed sales process, from prospecting to closing, for over 50 corporate accounts, including Fortune 500 firms and international organizations• Contributed to marketing campaigns by creating rich web graphics, animations and presentations for use in digital and print media advertisement programs, company web site, and live demonstrations