John Barth Email & Phone Number

Kansas City, Missouri Area

Provide phone and email support for customers along with performing software upgrades onsite and remotely.

Olathe, Ks

Help desk resolving PC, server, networking, and printer problems.

Phoenix, Arizona Area

Led project to convert the inventory control systemCreated the training and go-live schedule for the system conversionLed 6 month project to change the company's network from MPLS to direct internet connectsResearched, helped select and negotiated the contract for converting the inventory systemCreated reporting and scorecards for division & corporate managementCreated reporting for help with day to day decision makingWorked with the different business units to identify software deficiencies with our inventory control system and worked with our software partner to make software changesResearched and enacted technology changes to help our business unitsEDI coordinatorUsed EDI solutions with Excel when EDI wasn't a solution supported by our customersDisaster recovery coordinatorTested & documented our disaster plan over 10 years to make the process simpleMade changes to our Sungard contract as our IT environment changedWorked with our organizational units to make disaster/business continuity plansConducted system trainingSystem training was performed on-site & in-house depending on internal customer needsWrote training documentation for system trainingLed phone & webex training for internal customersPerformed help desk duties to provide support on software, PC's, and printers. Provided AIX unix & Windows domain administrative support.Traveled for on-site support for physical inventories. Worked with the HR department to create policies in the company handbook.Researched and created an Internet Access Policy. Assisted the accounting department conducting on site accounting audits. Chose equipment vendors for PC's, printers, and servers. Was one of the primary contacts for those vendors.Evaluated different data and phone vendors, chose the vendor, negotiated contracts, and maintained relationships with telecommunications vendors. Was the main contact for those vendors during the contract period.

Greater Omaha Area

Worked as help desk for our external customers answering questions on all aspects of the software we producedWent on training trips at customers sitesConducted two day presentations on the purchasing system of our softwareLed software implementations for new customersActed as the main contact for new customers where assigned as the lead implementation expert