John Fellows Email & Phone Number

United States

medically retired due to renal failure of legacy transplanted kidney from living family member.

Greater Seattle Area

Investigated ways to improve existing processes and fixed pain points through automation, streamlining, and shared servicesIdentified and defined key performance metrics for batch processesWorked with tech partners to build business and functional requirementsCommunicated and trained the future state processes to operators and users of the new.

Bellevue, WA

DevOps Delivery Director for third party consulting firm managing multiple lines of mobile web app dev in the retail space.Managed 16 Scrum teams and multiple Agile Technical PMs.Collaborated with regional Sales Staff on the technology and service delivery aspects of business development strategy implementationCollaborated with Centers of Excellence (COE).

Bothell, WA

• Transformed traditional Tier I/II/III operations team into an application/infrastructure total ownership model. Services provided included batch/automation, monitoring, dash boarding, perf tuning, change management.
• Batch / automation services resulted in over 12 prod operations FTE savings due to elimination of custom batch scheduling tools, automating startup/shutdown procedures, and implementing auto-resolution routines.
• Developed and deployed Tier III Project Operations Team to increase the quality of critical, large-scale enhancing and sustaining projects while reducing warranty period transition
• Managed AT&T’s mission critical network and consumer supply chain and finance ecosystem that includes one of the world’s largest R12 Oracle ERP platform
• Led a ‘follow-the-sun’ 24/7 organization of 120 that included Tier I/II/III functional/tech analysts, developers, incident managers, release/deployment managers, dbas, with teams on multiple continents
• Developed and optimized multiple FTE/Outsourced (onshore/nearshore/offshore) models for operational and cost efficiency

Bothell, WA

• Managed multiple teams overseeing operations of AT&T’s Direct Fulfillment, Oracle Planning, Oracle R12, JDA Order Lifecycle Management, Sourcing, Device Lifecycle, OrderTrack, and Batch Automation (UC4/Automic.)
• Implemented unique total ownership support model blending three tiers of support, increasing efficacy of problem resolution and issues management overall
• Managed 24x7 launch support and triage (outage Management) processes overall
• Owned 24/7 support, business process monitoring, maintenance window management, deployment planning and execution, application performance management, infrastructure project management (OS upgrades, various batch.
• Responsible for Service Requests created by personnel for direct engagement with Oracle’s SSC.
• Presented, developed and led executive alignment groups with the internally and externally with vendors. Developed robust repeatable communication plans with stakeholders engaging in seminars, work sessions, weekly.

Tampa, FL

• Independent Consulting Services for various Mobility Carriers throughout the Continental United States.Nextel Communications
• Next Generation Service delivery using integrated platforms with convergent billing
• Assessed infrastructure implications
• Established and managed the Road-Map
• Conducted Feasibility Study
• Created and managed budget

Dallas, TX

• US Cellular Program/Engagement Manager Billing & Care Assessment
• Primary role as Engagement Manager
• Managed 8 project managers and teams
• Led the program office responsible for project planning, issues management, communications, status reporting, risk management, and work management, and deliverable quality control
• Created and managed integration SIS (short interval schedules)
• Presented, developed and led executive alignment groups to phased implementation approach

United States

Master'S Of Science Clinical Psychology, Clinical, Counseling And Applied Psychology

Activities and Societies: Clinical/Behavioral/Pharm/Cognitive/Abnormal studies. Residency at Fairfax.

Bachelor Of Science (Bs), Clinical, Counseling And Applied Psychology

Activities and Societies: Clinical/Experimental Psychology/Behavioral/Applied Engineering Electrical Engineering and Computer Science