John Chamberlain Email & Phone Number

Columbia, Maryland, United States

• Collaborated with the leadership team to execute the migration of a .NET application and portal for a large public sector client, converted business needs into Salesforce solutions, and defined a tailored migration strategy in alignment with client goals and compliance standards. • Championed the creation of the Salesforce practice tailored for public sector clients at AP Ventures, which enhanced team productivity within nine months.• Boosted operational efficiency by implementing streamlined processes and automation features in Salesforce Service Cloud and Salesforce Experience Cloud.• Served as a member of the leadership team for nine developers, solution architects, and business analysts, and project managers to execute a Salesforce transformation and establish a center of excellence.

• Managed Salesforce.com financial services cloud implementation for the wealth management division of a large multi-national retail bank that services over 6.5M customers in the United States with a network of over 1.2K branches in sixteen states and the District of Columbia.• Led Agile ceremonies for business requirements and executed the project with zero escalations over one year, which contributed to a high client satisfaction rating and three major awards, including the Future Proof FinTech Finalist, Internet 2.0 Best Companies Award, and Tech100 Honoree Award.

Boston, Massachusetts, United States

• Reduced claims processing time by through the implementation of efficient workflows and automation features using Salesforce Financial Services Cloud in six months.• Achieved compliance with insurance regulatory requirements, ensuring industry regulations and data security standards were met.

Boston, Massachusetts, United States

• Led requirements gathering for successful Salesforce Sales Cloud implementation,resulting in an increase in user productivity and a more streamlined user interface.

Austin, Texas Area

• Established a revolutionary employee self-service portal, which reduced HR system integration time and improved overall employee productivity.• Managed requirements for a large-scale HR transformation project for a premiere omni-channel retailer with over $27.1B in annual sales, which included the transition of HR Shared Services from PeopleSoft to a hybrid Self-Service Portal, Oracle Fusion, Salesforce.com solution.• Oversaw the successful implementation of ConnectMe experience, which improved employee engagement, streamlined HR processes, and enhanced overall productivity. • Led the UX/UI team through the design phase of an HR transformation project for a global manufacturing company valued at $33B, including the migration of a multi-national HR organization to a custom self-service portal integrated with SAP SuccessFactors.

• Drove the successful implementation of Salesforce Sales and Marketing Cloud for a large life sciences company valued at $14B, which reduced customer acquisition costs.• Guided executive leadership through three Salesforce.com implementations, leading to a reduction in operational costs and an increase in user adoption.

Irving, Texas

• Managed business requirements and assisted with the functional design for a multi-national, multi-business line media company with over 2K users, which included supporting a phased approach to Salesforce.com, Sales Cloud, Service Cloud, and Marketo deployment.• Acted as a trusted advisor to executive leadership across multiple business units to help them to realize business goals, including increased adoption of Salesforce and unprecedented increases in revenue.• Wrote and maintained functional and technical specifications to ensure effective development of Salesforce.com solutions

Houston, Texas Area

• Acted as the project manager for highly successful multi-newspaper implementation of Salesforce.com, including Sales and Service Cloud.• Pioneered a marketing automation program targeting the newspaper's print an online advertisers, using Silverpop Marketing.• Acted as a trusted advisor to executive leadership across a multi-newspaper group, transforming manual processes on paper to effective and efficient solutions using the Salesforce.com platform.

• In charge of managing sales support team for a multi-market sales team. In addition to overseeing hiring, training and other personnel issues, work closely with the VP of Advertising for Hearst newspapers to increase revenues. • Responsible for coaching, training, and leading a team including marketing and sales support. Designed a system for multi-market advertising order entry and have led an innovative approach to sales presentations. • Manage employees and help them to achieve company and departmental goals. Respond to requests for information from clients and team members and am considered a go-to person for strategic projects.

Houston, Texas Area

• In charge of creating and launching the competitive media program. This involved evaluating the best options for acquiring data as well as interpreting this data and coaching others on how to do the same. • Analyzed competitive spending, performed CPM and CPP analyses, created and presented compelling research, coached account executives to present this data, interacted with clients and all levels of management as maintaining vendor relations.

• Responsible for growing revenues each year over the previous year. In best year, more than doubled revenues from the previous year. Was able to show a substantial increase (30% or more) each year. • Prospected for new business, provided excellent customer service, documented client requests, coordinated projects with other teams, analyzed trends and forecasted revenues for my sales territory.