Developed detailed training materials that improved onboarding efficiency for new barista hires, shortening the training duration by an average of four days per employeeCrafted engaging social media posts for the café's promotional campaigns, resulting in an increase of post shares by 100 and driving additional online engagement with customers.Executed a strategic social media strategy for the café's new menu launch, which increased foot traffic by over 150 customers monthly and improved overall brand awareness in the building.

Monitored drink quality by conducting regular taste tests that improved drink consistency ratings from 85% to 95% based on customer feedback.Created a detailed customer feedback system from in-store surveys which identified key improvement areas; implemented changes leading to enhanced overall customer satisfaction scores within two months of launch.Developed engaging social media posts for the café's promotion campaign, resulting in an increase of foot traffic by over 200 customers monthly and boosting brand visibility.