John Clark Email & Phone Number

Tampa, Florida, United States

• Research and resolve inquiries to ensure customer satisfaction in a timely manner• Clarify customer requests; probe for and confirm understanding of inquiries• Meet customer requirements through first contact resolution• Confirm customer understanding of the solution and provide additional customer education as needed• Communicate effectively with individuals and teams to ensure high quality and timely expedition of customer requests• Route misdirected customer requests to an appropriate party• Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity• Participate in activities designed to improve customer satisfaction and business performance• Make outbound calls to borrowers as needed• Effectively provide side-by-side training of new employees• Participate in Focus Group to provide ideas and suggestions for improvements and training

Currently volunteering with an organization in the entertainment department performing in stage and drama productions. Also a member of the Sunscreen Film Society. * November 2022 - The Uncivil War - America Divided (film)* May 2020 - Lame C(ity)++ (Zoom presentation)* June 2019 - Thalon (Short Film)* May 2019 - Where the Land Meets the Sky (film)* August 2018 - The Challenge (Short Film)* November 2017 - Thor Shagnarock (Short Film)* May 2017 - Shattered Chronicles - The Puppet Master (film)* December 2016 - Grable Plumbing Commercial (New)* April 2016 - Blurred Lines* October 2015 - The Night of One Acts - Phase 2* August 2015 - The Night of One Acts* May 2015 - Grable Plumbing Commercial* March 2015 - Speed Dating (Short Film)* January 2015 - Migraine Hell (Short Film)* June 2014 - The Bench (Short Film)* Jan 2014 - Patience with Patients* Dec 2013 - The Gospel According to Scrooge* Nov 2013 - Absent (Short Film)* June 2013 - DeS.O.L.ation (Short Film)* June 2013 - Everyman* Nov 2012 - Jan 2013 - Fragile Fate* Dec 2012 - The Gospel According to Scrooge * July 2012 - You're A Good Man, Charlie Brown* June 2012 - S.O.L. (Short Film)* March 2012 - 12 Angry Men* Dec 2011 - The Gospel According to Scrooge

Tampa, Florida, United States

* Assisted customers via phone regarding software support over multiple Greenway-proprietary software products, receiving many positive survey responses from clients based on my support provided* Became a Subject Matter Expert (SME) for Greenway Patient Messaging in May of 2021 for all products * Worked escalations from L1 reps to determine if the case needed to be escalated to L2. If not, I determined what the issue was and returned case to L1 rep with resolution to provide to client * Trained reps on how to troubleshoot Patient Messaging issues on both PrimeSuite and Intergy to find resolution to the issue or how to request escalation if needed.

Tampa, Florida

(formerly Vitera Healthcare Solutions)I supported the following products:* Greenway Patient Messaging, since October 2017* Intergy, since November 2019

Tampa/St. Petersburg, Florida Area

(Merged with Greenway Health)* Provide EDI Support for Medware while also resolving some EDI issues for Mends, Health Network/PCN, and Medical Manager* Troubleshoot and Repair Data Corruption in Medware systems* Open Tasks to Sales, Accounting and Customer Service in SalesForce* Reset passwords in Emdeon Claims Vision and Payment Manager, as well as the Vitera Support Center* Connect into systems to resolve issues with the use of iTivity

Surprise, Az

* Assisted customers via email regarding website issues as well as damaged and voided orders* Worked with Accounting regarding refunds, additional charges and charge backs* Created weekly mass emails regarding company information and weekly business calls

Largo, Fl

* Utilized MLM database to place orders, edit account information, add new customers and distributors, create new inventory items, maintain genealogical information, post sales and volume totals, run daily orders, and create return orders* Worked with Shipping regarding replacement and returned products as well as packaged up and shipped promotional mailers* Performed Quality Assurance on arriving product * Ran reports for Bonuses as well as maintaining accurate records for new Rep signups* Ran Bonus Procedures to print out weekly commission and bonus checks

Palm Harbor, Fl

* Utilized OPS database software to log all inbound/outbound sales calls* Evaluated if potential client was eligible for local and/or long distance telephone service* Presented prospective client with promotional packages* Provided support in a team environment

Palm Harbor, Fl

* Addressed response surveys from potential clients* Presented prospective clients with vacation/cruise packages* Provided managerial assistance in securing the sale for other travel representatives

Morristown, Nj

* Provided second-level technical support to clients utilizing UPS proprietary software* Promoted to assume responsibilities of Tech Lead providing support for first-level technicians* Trained and supervised first-level technicians for providing exceptional customer support* Problem-solved issues with PC clients and server hardware/software* Built and maintained computers as lab workstations* Diagnosed and resolved hardware/software connectivity issues* Followed-up on existing issues to ensure satisfactory and timely client resolution* Utilized proprietary software to retrieve and track client information for issue resolution* Provided a solution to technology-related problems, issues and questions, or escalated them to the appropriate support areas* Installed and maintained IBM PC’s, printers, software, and hardware

Graduated, Data Center Support

Activities and Societies: * Obtained Data Center Support certification* Participated in Honors Program

Graduated, High School

Activities and Societies: *Library Media Center *AVA Club