Implementation Project Manager
CurrentFounded in 2016, Car IQ is a fleet payment solution that eliminates the credit card by securely and autonomously connecting vehicles to merchants.
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John Mitchell Iii is listed as Project Management, Account Management & Client Success Management Professional | Catering to Mid-Market & Enterprise Businesses with Customer Centric Strategic Planning and Growth Acumen at Car IQ Inc., a with 22 employees, based in Marietta, Georgia, United States. AeroLeads shows a work email signal at smarp.com and a matched LinkedIn profile for John Mitchell Iii.
John Mitchell Iii previously worked as Implementation Project Manager at Car Iq Inc. and Enterprise Account Manager at Instawork. John Mitchell Iii holds Bachelor'S Degree, Political Science And Government from Valdosta State University.
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AeroLeads found 1 current-domain work email signal for John Mitchell Iii. Compare company email patterns before reaching out.
I am a results-driven Project and Customer Success Manager with over eight years ofexperience. My passion lies in delivering exceptional service and solutions that not only meetbut exceed the needs and goals of my clients. Throughout my career, I've maintained aproven track record of increasing client retention and revenue through strategic initiativesand high-quality service, primarily in the SaaS industry.In my most recent role at Instawork, I managed high-value accounts. I was the voice of ourclients and a solution-oriented partner who quickly grasped complex processes, newtechnologies, and software. I was comfortable taking ownership of large-scale projects andproactively solving client problems. I consistently achieved remarkable results, including a90% customer satisfaction (CSAT) and a 21% growth in the book of business through Q3 2023.Prior to Instawork, I played both Account Manager and Client Success roles at Haiilo, where Imanaged a $5.7M portfolio of enterprise businesses. I achieved a 91% net revenue retentionand a 92% customer satisfaction rating while driving growth through upselling. I also ledcross-functional projects to improve user experiences and support high-fidelityimplementation of our core product.I thrive off solving client problems as a trusted advisor. I enjoy working with customers toidentify the root cause of their challenges and strategically leverage technology to addressthem. Ultimately, I serve as the face of the company in a way that makes customers feel atease and satisfied that their needs have been met.I bring a customer-focused mindset, an ability to learn quickly, and a proven track record ofdelivering exceptional results, and I'm excited to explore opportunities at a forward-thinkingorganization where I can support enterprise and mid-market clients.
Listed skills include Microsoft Office, Microsoft Excel, Customer Service, Microsoft Word, and 19 others.
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Marietta, Georgia, United States
Founded in 2016, Car IQ is a fleet payment solution that eliminates the credit card by securely and autonomously connecting vehicles to merchants.
• Served as the trusted advisor for enterprise and mid-market clients, driving strategic planning and successful client engagement• Achieved 90% customer satisfaction (CSAT) and 21% growth in book of business through Q3 2023• Led large enterprise onboarding processes, managing multiple internal and external teams to ensure successful client account management• Saved major client $15k per month in overtime costs by collaborating with senior leaders & product team to automate preventative measures• Developed customized reports for department leaders of large client to support strategic planning and budgeting activities
Atlanta, Georgia, United States
• Managed portfolio of enterprise business with $5.7M ARR, driving greater business value through data-driven analysis and strategic planning• Achieved 91% net revenue retention (NRR) and 92% customer satisfaction (CSAT) score• Grew accounts by 16% through upselling, including seat expansion and product add-ons• Led cross-functional projects to improve user experience, including customer journeys, maturity models, and voice-of-customer• Developed creative solution for implementing core product to 2k+ skilled laborers of major manufacturing client within 90 days
Atlanta Metropolitan Area
• Achieved 91% net revenue retention (NRR) and 17% growth in book of business through cross-selling and upselling• Managed a portfolio of clients, ensuring optimal utilization of SaaS products to enhance employee communications and advocacy platforms• Built customer relationships through high-quality onboarding, strategic planning, and proactive problem-solving
• Achieved 94% renewal rate by through high-quality customer onboarding and success planning• Managed a portfolio of small business and mid-market clients, helping them effectively leverage SaaS and Growth & Development products• Implemented new automated touch system for SAAS-only clients, improving visibility and support
Greater Atlanta Area
• Consistently surpassed revenue goal of $20M as a senior member of an 8-person team through exceptional customer service• Sold $100,000 of additional revenue in 2019 through targeted up-selling based on client needs• Managed 41 mid-market accounts, ranging from $20M to $100M, and completed 15-20 revenue-generating projects per week• Maintained a 94% customer satisfaction rating by consistently responding to client requests within one hour
Greater Atlanta Area
• Vetted all potential leads and developed relationships with new accounts to support growth of the firm from 500 to 2,000 clients• Spearheaded implementation of new CRM software by leading meetings with Salesforce team to customize software to firm needs
Other employees you can reach at cariq.xyz. View company contacts for 22 employees →
Nick K.
Colleague at Car Iq Inc.New York City Metropolitan Area, United States
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Drew Davis
Colleague at Car Iq Inc.Auburn, Georgia, United States
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Melissa R.
Colleague at Car Iq Inc.United States
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Sahadev Bhatra
Colleague at Car Iq Inc.Odisha, India
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Noah Halpern
Colleague at Car Iq Inc.San Francisco Bay Area, United States
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Kara Ferree
Colleague at Car Iq Inc.Nashville, Tennessee, United States
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Brice Kittinger
Colleague at Car Iq Inc.Nashville, Tennessee, United States
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Quinn Campfield
Colleague at Car Iq Inc.San Francisco Bay Area, United States
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Kate Coomber
Colleague at Car Iq Inc.San Francisco Bay Area, United States
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Ryuji Ishiguro
Colleague at Car Iq Inc.San Francisco, California, United States
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Quick answers generated from the profile data available on this page.
John Mitchell Iii works for Car IQ Inc..
John Mitchell Iii is listed as Project Management, Account Management & Client Success Management Professional | Catering to Mid-Market & Enterprise Businesses with Customer Centric Strategic Planning and Growth Acumen at Car IQ Inc..
AeroLeads has found 1 work email signal at @smarp.com for John Mitchell Iii at Car IQ Inc..
John Mitchell Iii is based in Marietta, Georgia, United States while working with Car IQ Inc..
John Mitchell Iii has worked for Car Iq Inc., Instawork, Haiilo, Corvee, and Wolters Kluwer.
John Mitchell Iii's colleagues at Car IQ Inc. include Nick K., Drew Davis, Melissa R., Sahadev Bhatra, and Noah Halpern.
You can use AeroLeads to view verified contact signals for John Mitchell Iii at Car IQ Inc., including work email, phone, and LinkedIn data when available.
John Mitchell Iii holds Bachelor'S Degree, Political Science And Government from Valdosta State University.
John Mitchell Iii is listed with skills including Microsoft Office, Microsoft Excel, Customer Service, Microsoft Word, Communication, Time Management, Social Media Marketing, and Public Speaking.
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