John Comstock Email & Phone Number

Atlanta, Ga, Us

Atlanta, Ga

Atlanta Metropolitan Area

• Selected to develop and implement new digital/physical sales and marketing solution (Digital Success Team) for customer base worth over $800M without direct UPS sales representation. • New Digital Success Team uncovered over $65M of revenue growth opportunities and helped drive segment growth over 4.2% in 2023, while other business declined. • Improved segment customer experience taking Net Promoter Scores from -5 to +31 while reducing follow-up time for complex customer escalations from over 28 days to less than 1.• Successfully led collaboration among more than 13 functions within UPS to support customer strategy and lead generation in the UPS Digital Direct Segment. • Created job responsibilities, key performance indicators, staffing plans, and daily processes for a new Digital Direct Team Supervisor and team of Digital Direct Agents.• Collaborated with Sales Strategy team to create account segmentation process to best align complex Digital Direct customers with sales professionals when direct representation is required.

Atlanta, Georgia, United States

• Promoted and relocated from Field Marketing (Richmond, VA) to Corporate Headquarters (Atlanta, GA).• Developed messaging and communications for Board of Directors, executive leadership teams, and marketing leadership.• Responsible for aligning multiple UPS SMB Right-to-Win advantages with enterprise strategy for business planning and garnering cross-functional support for ongoing strategy development and changes.• Helped launch new Digital Direct Segment.

• Developed new standardized reporting process for six marketing zones, interacted daily with marketing leadership and executive teams, and developed messaging used by Directors of Marketing.• Managed three Marketing Data Analyst direct reports. Created and implemented daily procedures and key goals and empowered team to develop insights, actions, and accountability tools for marketers in the field.• Created new data-driven insight tool to develop initiatives in the region to win new business and grow revenue.

• Implemented marketing-driven, customer-first solutions through cross-functional collaboration with multiple corporate teams including Retail Marketing, social media, and Digital Communication to grow revenue in the digital space for UPS.• Scaled UPS Virtual Consultation lead development process, identifying over $320M of conversion revenue. Achieved highest conversion rates and billed revenue of all Digital Channels Managers.• Collaborated with UPS Sales leadership and new UPS Digital Access Program to create rules of engagement to retain profitable district and regional revenue.

Richmond, Va

• Promoted to oversee SMB accounts in the Mid-Atlantic within the Healthcare Industry and was responsible for driving revenue and profit growth for district. Increased segment size and revenue by more than 11% per year on a $64M base.• Developed deep understanding of customers’ global healthcare supply chains through situational assessments and collaboration with healthcare industry experts nationwide. • Analyzed Healthcare market trends, competitive landscapes and customer needs to develop strategic initiatives that addressed specific needs and challenges of the healthcare industry such as cold-chain shipping solutions, high-value pharmaceutical delivery, clinical trial logistics, and specimen integrity.• Supported district sales team with industry-specific insights and helped position UPS services to retain and win profitable business within the segment.• Remained up to date on regulatory requirements and industry standards to ensure UPS products and services complied with applicable regulations and quality standards.• Created legacy training program at onset of pandemic to engage, train, and lead sales professionals using new technologies during a time of uncertainty.

Richmond, Virginia Area

• Rotated to manage team of 8 sales professionals with small business revenue over $44M. Increased team revenue results from 91% to 104% resulting in over $6M annual revenue growth.• Coached sales professionals to address performance strengths and opportunities while broadening sales skills. Established expectations for performance standards, sales goals, and career development opportunities and aligned individual goals with broader business objectives. • Hired and promoted 5 sales team members. Conducted regular performance reviews and provided constructive feedback that highlighted strengths, identified areas for improvement, and provided actionable recommendations for individual skill development.• Served as mentor and role model for direct reports, demonstrating effective sales leadership, organization, professionalism, and ethical behavior. Shared personal experiences, insights and lessons learned to inspire and guide employees in their career development journey.

• Rotated to manage team engaging with largest district accounts and responsible for maintaining profitable revenue of more than $370M. • Improved contribution margin for targeted accounts by combining pricing, operational cost improvements, and customer technology integration while simultaneously uncovering additional revenue growth opportunities and gaining long-term customer commitments.• Analyzed market dynamics, operational processes, and cost structures to identify areas for efficiency gains and cost reductions and uncovered customer needs, pain points and growth potential to explore untapped profitable revenue opportunities.• Explored opportunities to integrate technology solutions into customer operations to improve efficiency, reduce costs and enhance the overall UPS customer experience. • Ensured alignment and collaboration across sales, marketing, operations, and finance functions to execute initiatives effectively and achieve desired leadership outcomes.

Mid-Atlantic District

• Promoted to manager. Responsible for increasing brand awareness within the segment and facilitating supply chain solutions within the micro business market. • Increased usage of SMB retail channels including UPS drop boxes, The UPS Store and other authorized shipping outlets by 12% year-over-year.• Managed supervisors and implemented new multi-channel marketing strategies to increase brand visibility and reach SMB audiences across various platforms. Forged partnerships with industry associations, chambers of commerce and other networking groups that catered to SMBs throughout the district.• Participated in events, conferences, and workshops to network with decision-makers and showcase UPS competitive advantages.

Richmond, Virginia Area

Manage 9.5 million in annual revenues for UPS Small Package and Subsidiaries. Responsible for achieving business plan by generating profitable UPS revenue growth through the development of new business and the retention of existing business within my assigned accounts, with a combined actual and potential revenue of at least $200,000. I analyze the customers' supply chain needs to create appropriate solutions.

Richmond, Virginia Area

Responsible for achieving assigned business plan by generating profitable UPS revenue growth through the development of new business and the retention of existing business within assigned accounts. We analyze customers current supply chain needs to create appropriate solutions and promptly responds to needs.

Richmond, Virginia Area

Responsible for achieving business plan by generating profitable growth through existing accounts, driver leads, cold calls, etc

Richmond, Virginia

Bs, Marketing

Master Of Business Administration (M.B.A.), Business Administration And Management, Marketing