John Connolly Email & Phone Number

Buena Park, Ca, Us

Transitioned to St. Joseph Health and undertook additional technical responsibilities, also served as the primary support technician for St. Mary’s Medical Center in Apple Valley.• Identified and resolved hardware issues with servers and storage devices.• Worked with CA products for device management, and updating data center infrastructure.• Maintained and troubleshot/resolved issues with multiple enterprise healthcare class applications.• Created and managed a new labeling and organization system that more efficiently processed tapes and enhanced the cataloging process.• Documented and implemented the migration of 35 servers and 12 network switches from a single-core to dual- core network environment, which resulted in a more stable network with near zero downtime.• Assisted the data St. Joseph’s Corporate Data Center team to move, update and optimize its infrastructure (1,200+ servers) for more efficient cooling, power and space savings.• Used NetZoom to create diagrams of physical networks and rack elevations for multiple data center locations.• Wrote manuals for daily procedures and protocols, including creating step-by-step instructions for system monitoring tools, CA Spectrum and tape backup.

Anaheim

• Worked with numerous aspects of Remedy/OPAS, including incident tickets and change requests, utilizing various communications tools to create tickets, troubleshoot issues with technicians and schedule resolution.• Monitored infrastructure for issues relating to servers, switches, routers, UPSs, temperature sensors, PDUs, surveillance system and wireless devices throughout the St. Joseph Health System Ministries.• Effectively managed catalog tape standby jobs, utilizing BrightStor ARCserve Backup utility.• Commissioned and decommissioned server racks.• Physically checked Liebert UPS and CRAC units, in addition to amber-checking all servers.• Utilized crash carts and KVMs to diagnose server and network issues.• Used ReadyKey to create, delete and edit employee and vendor building access cards.• Ran daily, weekly and monthly reports using the IDX system, as well as printed, sorted, and repaired statements in the IDX database. • Utilized MS Excel to create and update daily, weekly and monthly reports, and uploaded them via MS SharePoint.

Orange County, California Area

• Trained and directed sales associates to effectively sell company products, as well as provide customer service that included troubleshooting, repairing and exchanging products.• Maintained and serviced the local area network (LAN) and point of sale system (POS).

Los Angeles, Ca

• Serviced, upgraded, maintained, and established network connectivity for mobile technology centers.• Leveraged a strong training and coaching skills to teach MS Office and basic computer skills to members of the underprivileged community.