John Coultis Email & Phone Number

Pasadena, California, US

Pasadena, California, US

Milwaukee, Wisconsin, US

• Successfully implemented Salesforce (Sales Cloud, Service Cloud, Experience Cloud (Partner & Customer), CPQ) at 12 companies across industries such as technology, media & communication, financial services, and higher.
• Worked with clients to identify, validate, and document business objectives through workshops and interviews
• Presented business and application design options to clients based on pain points and future state goals
• Created diagrams for business stakeholders documenting business processes and roadmap priorities
• Owned all aspects of user story design and roadmap prioritization activities in an Agile development approach

Milwaukee, Wisconsin, US

Milwaukee, Wisconsin, US

Indianapolis, IN, US

• Successfully implemented Salesforce (Sales Cloud, Service Cloud, Experience Cloud, CPQ) at 8 companies across industries such as technology, media & communication, financial services, and health & life sciences
• Created business process flows, use cases, epics, and user stories
• Actively engaged with development teams across the world to create, review, and test development tasks
• Worked with the team to create test cases and perform testing during UAT
• Worked with Quote-to-Cash practice to document best practices & lessons learned

Indianapolis, IN, US

Chicago, IL, US

• Guide requirement gathering sessions with clients during project kickoff meetings
• Lead weekly client review calls with key executives and project team members
• Coordinate internal technical requirement reviews with development team and lead QA testing
• Manage fixed cost and hourly support projects
• Interview candidates for open Analyst and Development positions
• Completed more than 25 end-to-end Salesforce implementations (including: Sales Cloud, Service Cloud, Salesforce Communities and Salesforce CPQ)

Chicago, IL, US

• Wrote out system requirements and designed system object models
• Configured Salesforce objects, fields, workflows and layouts
• Integrated 3rd party applications with Salesforce (ex: Microsoft NAV, QuickBooks, Desk.com & Outlook)
• Migrated data from former CRM systems such as Sugar and ACT into Salesforce
• Built reports and dashboards for individual, management and executive users
• Led end-user and administrator training sessions

Chicago, Illinois, US

• Partnered with 3 Major Account Executives to manage the Cars.com accounts for Sonic Automotive and Larry H. Miller Dealerships
• Created reporting in Salesforce and SAP Business Objects for client needs
• Analyzed performance data for presentations to dealership General Managers
• Trained Major Account Executives on dealer reporting and performance data
• Audited individual dealerships to ensure consistency across the Major Account groups
• 3x Cars.com Team MVP of the Month (April 2014, July 2014, January 2015)

Chicago, Illinois, US

• Maintained relationships with clients at more than 210 dealerships in Portland, OR, Minneapolis, MN and Rockford, IL
• Initiated more than 160 monthly calls to consult dealer clients on their Cars.com accounts
• Collaborated with internal teams, including Support, Marketing, Product and Accounts Receivable, to solve client problems
• Coached new hires on adjusting to the Account Manager role as they progressed through training
• Subject Matter Expert for the implementation of new products
• 2x Cars.com Team MVP of the Month (June 2013, September 2013)

• Worked on project management for the Apartments.com and Society of Actuaries accounts
• Assisted the media team in trafficking ads and creating weekly metric reports with Google AdWords, LinkedIn and Media Mind
• Created research reports and competitive analysis for Apartments.com
• Developed and verified contact lists for more than 2,000 sales leads
• Assisted the creative team in copy editing and trademark research
• Coordinated timelines to keep all involved parties on task and organized

Lawrence, KS, US

• Assisted all coaches during games and was responsible for tracking live player statistics, and game highlights
• Worked directly with defensive coordinator and was accountable for managing a 4 person team
• Helped with the organization of all materials and athletic equipment needed during practices and games

• Assisted in the development of research reports for notable clients such as, FIFA and UEFA
• Reviewed and analyzed industry reports and data to ensure that all Account Manager presentations utilized current and accurate information