Jack Reich Email & Phone Number

Boston, MA, US

Wilmington, Massachusetts, United States

• Manage a team of 10 engineers and engineering technicians, overseeing the development of multiple automation projects, additive manufacturing improvements, and quality initiatives.
• Allocated a capital spending budget of $10M to reduce gross margin by 35%. Implemented automation systems for pick & place sorting, cleaning, laser cutting, packaging, and metrology.
• Achieved an additional 10% labor savings by developing a financial model to track COGS and conducting time studies, which provided insights to optimize shift management.
• Improved part tolerance on 3D printed parts by a full order of magnitude from 70µm to 7µm.
• Improved first pass yield from 80% to 97% by improving process data and implementing preventative maintenance procedures.
• Utilized SQL, Python, and Minitab to monitor process data calculate production metrics, such as OEE and yield.

Burlington, Massachusetts, United States

• Full owner and regulatory lead on QMS in compliance with ISO 13485. Successfully guided through external audits.
• Conducted investigations into non-conformances and product complaints, and subsequently developed and implemented CAPAs to resolve quality issues.
• Established quality metrics and introduced out-of-line inspection procedures to monitor the manufacturing process, ensuring adherence to both FDA regulations and internal standards.

Needham, Massachusetts, United States

• Quality lead for 7 motorized kitchen appliances to be launched in both domestic and international markets
• Utilized JIRA and Scrum methodologies to track and close 750+ issues leading into mass production
• Compiled issues from test failures, online reviews, call center complaints, and in-house consumer testing to justify new product requirements
• Ran daily issue reviews with a cross-functional team dispersed across the US, UK, and China

Frammingham, MA

• Consolidated Staples and Essendant office products to strategically avoid tarrifs and increase total volumes at each supplier. Reduced 150 SKUs down to 38 after merger to combine volume of over 1,000,000 units and.
• Point of contact between Chinese suppliers and cross-functional team to develop office products that meet customer needs and cost targets.
• Developed engineering product specifications and test protocols using product requirements as input.