John Crespo Bertran Email & Phone Number

San Juan, Puerto Rico

Serve as the lead point of contact for all customer account management mattersBuild and maintain strong, long-lasting client relationshipsNegotiate contracts and close agreementsEnsure the timely and successful delivery of our solutions according to customer needs and objectivesClearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholdersDevelop new business with existing clients and/or identify areas of improvementForecast and… Show more Serve as the lead point of contact for all customer account management mattersBuild and maintain strong, long-lasting client relationshipsNegotiate contracts and close agreementsEnsure the timely and successful delivery of our solutions according to customer needs and objectivesClearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholdersDevelop new business with existing clients and/or identify areas of improvementForecast and track key account metricsPrepare reports on account statusCollaborate with sales team to identify and grow opportunities within territoryAssist with challenging client requests or issue escalations as needed Show less

Florida, Puerto Rico

San Juan, Puerto Rico

Work hand in hand with professional claims handler/claims adjuster who advocates for the policyholder in appraising and negotiating a claimant's insurance claim. Successfully represented multiple private and commercial claims due to the destruction caused by Hurricanes Irma and Maria.

Santa Rosa Beach, Florida, United States

Properly served residential and commercial properties damaged by hurricane force winds, flooding, water and moldDuties include but were not limited to:Arrive on site to new lossConduct and scope preliminary inspectionsManage and supervise multiple jobs ranging from water damage and content restoration, mold remediation, specialty drying and demolitionManage/direct the labor force for each jobCoordinate and direct labor force to work fast and efficientlyTeach/train… Show more Properly served residential and commercial properties damaged by hurricane force winds, flooding, water and moldDuties include but were not limited to:Arrive on site to new lossConduct and scope preliminary inspectionsManage and supervise multiple jobs ranging from water damage and content restoration, mold remediation, specialty drying and demolitionManage/direct the labor force for each jobCoordinate and direct labor force to work fast and efficientlyTeach/train newly hired technicians in mitigation and restoration workComplete all documentation, dry logs, photos and notes within the time frame required by each individual insurance carrierContact each adjuster and/or vendor coordinator when starting a new insurance job to set expectations of scope of work and get approvals for any and all specialty equipmentSchedule the start of each job, moisture checks and equipment pickups with the property owner or primary contactProvide complete scopes to Office Manager so she can complete estimates Show less

Caguas, Puerto Rico

Cataño, Puerto Rico

Fajardo, Puerto Rico

Utilize communication and project management skills to coordinate a project as well as identifying client needs and organize them into an actionable plan while adhering to strict budget requirements. Daily tasks included but were not limited to:Follow and report to the project manager on the progress of the projectCoordinate with vendors, employees and clients to organize project expectationsEvaluate and identify challenges and utilize resources to solve problemsCollaborate… Show more Utilize communication and project management skills to coordinate a project as well as identifying client needs and organize them into an actionable plan while adhering to strict budget requirements. Daily tasks included but were not limited to:Follow and report to the project manager on the progress of the projectCoordinate with vendors, employees and clients to organize project expectationsEvaluate and identify challenges and utilize resources to solve problemsCollaborate with team members in planning the details of the upcoming projectManaging a subset of the project, such as a particular phase or deliverableOrganize and track all project documents Show less

Bachelor Of Arts - Ba, History

Education record