Roles and routines are listed as follows:• Release online and in store items to customers.• Process payments on Home Depot accounts, phone sales, and equipment rentals as needed.• Enter leads and referrals to Service Connect (program that connects customers to contractors).• Cancel customer orders.• Coordinate the assembly, fulfillment and execution of all customer orders.• Verify customer orders are completed in the system and customers are receiving everything they ordered.• Take action to resolve any missing orders or merchandise.• Promote customer awareness and involvement in Home Depot programs such as The Home Depot Credit Card, ProXtra, and Home Depot Protection Plans.• Promote the use of HD.com for items available online.• Resolve complaints to guarantee customer satisfaction.• Checkout customers as needed and use receipt-lookup as needed.• Process all returns and Return to Vendor (RTV) exceptions when prompted.• Answer calls from other Home Depot locations and customers.

As a utility serviceman I worked by digging ditches for conduits, repaired underground water lines and did cleanup jobs at previous job locations.