Head network administrator for a meduim business supporting server 2000, server 2003, Exchange 2003, Blackberry Enterprise server, and MSSQL 2000Designed and implemented remote communication tool for field users and management. Implemented and managed helpdesk procedure for remote and local users.Support for remote users including equipment and software rolloutsManaged cellular purchasing, technical, and billing support.Created and implemented training material for end users.

Configuration of gateways and access points for deployment.Responsible for remote installations and maintaining connectivity to locations through remote access and ISP troubleshooting.Handling incoming and outgoing calls to both endusers and clients, and ensuring positive customer experience. Experience troubleshooting Mac OSX, Leopard; Windows 2000, ME, XP, Vista; Linux OpenSuse and Ubuntu.Responsible for overnight reporting and analysis.

Direct support of network infrastructure for hotel owners and staff. Experience troubleshooting Windows, Mac, and Linux in a secure Unix and Cisco environmentExperience with on the fly configurations to accommodate network and hotel infrastructure changes. Technical advisor for Tier 1 support and backup for Tier 3/ NOC.

Service and project technician responsible for the installation and maintenance of Wachovia branches and central offices.Installation of networks, phone systems, and knowledge of their accompanying testing hardware.Level 1 central office tech responsible for installation and termination of central office backbones including copper and fiber.