John Deckys, Mba, Pmp, Psm, Ste, Rte Email & Phone Number

Saint Petersburg, Fl, Us

Chicago, Illinois, Us

Monroe, Louisiana , Us

As a Director in the dual Director/Senior Lead Solution Train Engineer role I was selected to establish a brand-new Product & Technology PMO to navigate a period of significant organizational change and high executive turnover (~100% in 24 months) while continuing to perform the Senior Lead Solution Train Engineer activities. Key accomplishments included: -- Built the Product & Technology Program Management Office from the ground-up, growing the team size to 23 people -- Developed PMO Charter, vision, SharePoint site, standardized program and project management practices, cross functional coordination and communications, performance metrics, RACI, training materials, toolkits, and templates-- Implemented a standardized agile “Ways of Working” for program intake and management of scope, schedules, budgets, dependencies, risks, and constraints to streamline operations, and maintain current productivity level (90%+ Say/Do ratio) and adherence to PMO governance standards-- Utilized Lean Portfolio Management to prioritize and align 250 enterprise programs to the company’s critical strategic North Star objectives enabling senior leadership to eliminate 118 programs saving the enterprise ~ $50M in annual costs-- Managed 35 global programs; analyzed and optimized budgets, scope, timelines and resource allocations-- Reviewed vendors and 3rd party consulting services, identified inconsistencies, and made recommendations resulting in $1M+ in OPEX savings

Monroe, Louisiana , Us

Success as a RTE quickly led to a promotion to Senior Lead STE. Continued success led to a Director/Senior Lead STE/ role. Delivered large global programs with an annual budget of $115M managing scope, schedule and budget and maintaining alignment between IT and the business and the company’s North Star strategic objectives. Provided technical program leadership from initiation to close utilizing SAFe (Scaled Agile), Scrum, Scrum at Scale and Lean methodologies through significant organizational and leadership changes.-- Trained, coached, mentored, STEs, RTEs, and Scrum Masters on Agile (SAFe, Scrum, Scrum at Scale) and Lean methodologies-- Coordinated with cross-functional teams of STEs, RTEs, solution managers, engineers, PMs, POs, and executives to create prioritized PI plans and maintain alignment on strategy, scope, schedules, budgets, and resources across 9 value streams; managed impediments, dependencies and risks to ensure monthly releases were not compromised-- Managed DevOps, Portals, APIs, Security, IAM, Edge/Cloud, Voice, Data Platforms, Regulatory, and Prod Support Value Stream/ART programs across 125+ portfolio epics and 400+ capabilities per program increment (PI) utilizing SAFe, Scrum at Scale and Lean methodologies-- Managed day-to-day activities for 3 STEs, 17 RTEs (21 ARTs), and 123 dev teams, including program, project and budget management, PI planning preparation and execution, prod support, continuous improvement activities, change management, data analysis, and cultural integration-- Maintained a 90%+ Feature say/do ratio through continuous PI Planning, rigorous capacity planning, flow optimization, communication, impediment management, relentless continuous improvement, and collaboration with Product Owners, Engineering Resources, and Stakeholders-- Created multiple Centers of Excellence and optimized JIRA workflows to identify and mitigate delivery constraints resulting in a 57% reduction in feature delivery cycle time

Monroe, Louisiana , Us

I provided program and project management for large enterprise global quote-to-cash initiatives across NA, EMEA, LATAM, and APAC regions for new product rollouts, and process improvement, revenue acceleration and cycle time optimization initiatives. Led the end-to-end program and project delivery functions from initiation to closeout managing scope, schedule and budget. Awarded Lumen’s “Business Process & Innovation Award for Delivery Excellence”Key accomplishments included:-- Led end-to-end program and project delivery from initiation and planning through execution, monitoring and controlling and closing, managing scope, schedule and budget-- Developed an end-to-end quote to cash UAT process and templates adopted by the company and still being used today-- Directed UAT, SRT, BVT, global training, document standardization, and established a Post Launch Support Center for Global Ethernet, the company’s first integrated global product-- Developed a Quality Assurance Program for quoting and order entry, resulting in an 18-person operation; improved operational efficiency and productivity as new orders were processed within 1-3 days vs weeks, enhancing external CS scores -- Built and launched a comprehensive global training platform for Sales, Billing, and Portal services; provided a user-friendly platform that allowed the Sales & Billing teams to better understand the customer needs and navigate the sales process— improved overall customer satisfaction scores

Atlanta, Ga, Us

I consulted directly with clients in devising and implementing strategic solutions that aligned with their specific business needs to drive growth and enable operational excellence.Key projects included:-- Multi-National Financial Institute: Delivered a future state vision for a Lead Generation Process improvement initiative to improve conversation rates at the Wealth, Brokerage, and Retirement levels across the enterprise. Navigated a politically sensitive initiative with diverse agendas of 28 stakeholders across various departments and regions; interviewed stakeholders, sponsors, and SMEs, and facilitated strategy sessions; created a Future State Vision Document and Roadmap that included: end-to-end operational process flows and reporting, best practices, and potential risks, constraints and opportunities.-- Multi-National Financial Institute: Managed a national REO operations risk assessment and mitigation project for a national financial services provider. Led and interviewed a team of business owners, project team members, subject matter experts and other key stakeholders from across the country to complete an in-depth risk assessment around key REO operational business processes. Produced a Final Assessment Project Report presented to the national REO leadership by way of a Risk Register summarizing identified risks, controls, associated documentation, causes of failure, failure effects, and likelihood of occurrence and impact.-- National Healthcare Provider: Managed the migration of a manual health care claims adjudication system (QCare) to an automated claims adjudication platform (Xcelys). Replaced a contract PM who was behind schedule and who escalated already tense, resource constrained, chaotic, pre-go-live environment. Quickly integrated into and gained control of the environment through aggressive team building and collaborative facilitations resulting in the project being delivered on time with several deliverables completed months in advance.

I founded a financial education consulting and wholesale mortgage firm offering wholesale mortgages, strategic budgeting, cash flow management, debt and credit management, and corporate education and wellness programs.-- Cultivated and managed relationships with strategic business partners, executives, and venture capitalists-- Developed a web-based coaching and financial analysis platform-- Designed and implemented a business CRM system utilizing Salesnet, an online mid-market CRM provider. Customization included designing and building custom screens, custom reports, and a dashboard of company activity-- Automated the entire mortgage loan process utilizing Salesnet’s online activity-based workflow-- Developed national marketing initiatives, service delivery enhancements, and technology enhancements-- Negotiated a financial literacy certification program for employees of NASA, Boeing and Lockheed Martin-- Factored consumer receivables to private and institutional parties. Increased monthly cash flow by 60%-- Success led to securing VC financing to execute a national growth strategy-- Grew firm to 20+ employees, 60+ affiliate partners. Sold the company.

I led all day-to-day operations for a national financial consulting firm, including the management of 14 direct reports, 100+ employees/contractors, and 90+ affiliate partners.-- Responsibilities touched all facets of the business from corporate strategy, national sales and marketing, affiliate partnership development, product and technology development, service delivery to talent acquisition, outsourcing, HR, compliance, and customer service-- Developed sales training and coaching program from conception to roll out, including manuals, PowerPoint presentations, videos, scripts, and CRM processes with National Coach and Sales Trainers -- Developed a strategic workforce planning process (SWP)-- Mentored regional VPs and area directors-- Delivered over 150 presentations and built profitable regions in CO, NY, NJ, PA, AZ, NV, and CA.-- Turned around a failing Colorado market into the most profitable region in the country, generating over $150K in gross monthly revenues-- Personal sales efforts combined with national sales team improvements generated over 70% of company’s gross revenues

Strategy And Management

Economics

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