John Devore Ii
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John Devore Ii Email & Phone Number

Quality Assurance Analyst at BetMGM
Location: Colonial Heights, Virginia, United States 9 work roles
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Current company
BetMGM
Role
Quality Assurance Analyst
Location
Colonial Heights, Virginia, United States
Company size
1371 employees

Who is John Devore Ii? Overview

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Quick answer

John Devore Ii is listed as Quality Assurance Analyst at BetMGM, a company with 1371 employees, based in Colonial Heights, Virginia, United States. AeroLeads shows a matched LinkedIn profile for John Devore Ii.

John Devore Ii previously worked as Quality Assurance at Betmgm and Quality Assurance Specialist at Mission Lane.

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Email format at BetMGM

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BetMGM

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Profile bio

About John Devore Ii

As a Quality Assurance (QA) analyst, I operate at the intersection of company compliance and employee coaching, assuming a more pivotal role in ensuring that company best practices are thoroughly followed. My primary focus lies in providing agents with valuable feedback for continued improvement, all while diligently identifying, tracking, & reporting any trends in agent behaviors.With nearly two decades of diverse work experience, I leveraged my background in customer service roles to transition into the banking and financial servicing field in 2021. My tenure managing accounts allowed me to draw upon my expertise in coaching, reporting, and account management, ultimately leading me to pivot into the realm of quality assurance. This strategic move aligned with my strengths, culminating in the prestigious Laner Award, being bestowed upon me in 2022.During this period, I also seized the opportunity to complete my data analytics certification in April 2023, further enhancing my skill set. I excel in meeting stringent deadlines, providing guidance to internal business partners, as well as our externally contracted employees, and spearheading team projects aimed at disseminating trends in agent metrics.Today, I collaborate closely with multiple leads, business partners, and agents to ensure that our rapidly growing clientele base of two million receives a professional, yet personable experience. My unwavering commitment to the principles of accountability & transparency extend far beyond the mere completion of tasks: it encompasses the entire journey we undertake together. For inquires, I can be reached here on LinkedIn or at johnpdevore@hotmail.com.

Current workplace

John Devore Ii's current company

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BetMGM
Betmgm
Quality Assurance Analyst
Colonial Heights, VA, US
Website
betmgminc.com
Employees
1371
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Company profile
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9 roles

John Devore Ii work experience

A career timeline built from the work history available for this profile.

Quality Assurance Analyst

Betmgm

Colonial Heights, VA, US

Quality Assurance

Current
Betmgm

United States

  • Plan, perform, and document audits, across various lines of business to corroborate federal compliance adherence, business intent, and monitor agent behaviors. Audits included both internal agents and external.
  • Perform timely follow-up of outstanding observations and evaluate the adequacy of corrective action taken to improve conditions.
  • Maintain ongoing relationships with business leads including frequent communications regarding status and changes in business areas.
  • Assist with departmental special projects and initiatives.
  • Compile and present metrics to track agent behaviors, highlight risk assessments, and pilot change control and document updates.
Oct 2024 - Present

Quality Assurance Specialist

Mission Lane

Richmond, Virginia, United States

  • Plan, perform, and document audits, across various lines of business to corroborate federal compliance adherence, business intent, and monitor agent behaviors. Audits included both internal agents and external.
  • Perform timely follow-up of outstanding observations and evaluate the adequacy of corrective action taken to improve conditions.
  • Maintain ongoing relationships with business leads including frequent communications regarding status and changes in business areas.
  • Assist with departmental special projects and initiatives.
  • Compile and present metrics to track agent behaviors, highlight risk assessments, and pilot change control and document updates.
Mar 2022 - Jun 2024

Account Manager

Mission Lane

Remote

  • Act as a mentor for new hires and assist in onboarding training.
  • Handle the consult queue in the contact center to provide over-the-phone support for other agents.
  • Utilize back-end systems to identify root issues with cardholder accounts.
Dec 2021 - Mar 2022

Account Coordinator

Mission Lane

Richmond, Virginia, United States

  • Assist cardholders with concerns or changes pertaining to their accounts.
  • Escalate any concerns to their proper channels.
  • Serve as a point-of-contact with potential applicants.
  • Ensure cardholder's are properly informed about changes regarding upcoming features, changes in policies, or how to proceed with troubleshooting account concerns.
Jul 2021 - Dec 2021

Order Picker

Resideo

Sandston, Virginia, United States

Jan 2021 - Jul 2021

Shift Supervisor

Starbucks

Chester, Virginia, United States

Aug 2011 - Apr 2017
Team & coworkers

Colleagues at BetMGM

Other employees you can reach at betmgminc.com. View company contacts for 1371 employees →

DM Dianne Macapugay Dianne Macapugay Colleague at Betmgm Metro Manila, National Capital Region, Philippines, Philippines View → TM Toni Marielle Bechayda Toni Marielle Bechayda Colleague at Betmgm Manila, National Capital Region, Philippines, Philippines View → JJ Janay Jones Janay Jones Colleague at Betmgm Newark, New Jersey, United States, United States View → RW Ryan W. Ryan W. Colleague at Betmgm Jersey City, New Jersey, United States, United States View → JT Jesica T. Jesica T. Colleague at Betmgm New York City Metropolitan Area, United States View → SM Steven M. Serras Steven M. Serras Colleague at Betmgm Queens County, New York, United States, United States View → AP Andrew Palumbo Andrew Palumbo Colleague at Betmgm Philadelphia, Pennsylvania, United States, United States View → VG Vaibhav Gaikwad Vaibhav Gaikwad Colleague at Betmgm Philadelphia, Pennsylvania, United States, United States View → JM Jordan Mckeon Jordan Mckeon Colleague at Betmgm New York City Metropolitan Area, United States View → AB Ayman Bennane Ayman Bennane Colleague at Betmgm Piscataway, New Jersey, United States, United States View →
FAQ

Frequently asked questions about John Devore Ii

Quick answers generated from the profile data available on this page.

What company does John Devore Ii work for?

John Devore Ii works for BetMGM.

What is John Devore Ii's role at BetMGM?

John Devore Ii is listed as Quality Assurance Analyst at BetMGM.

Where is John Devore Ii based?

John Devore Ii is based in Colonial Heights, Virginia, United States while working with BetMGM.

What companies has John Devore Ii worked for?

John Devore Ii has worked for Betmgm, Mission Lane, Resideo, Wegmans Food Markets, and Starbucks.

Who are John Devore Ii's colleagues at BetMGM?

John Devore Ii's colleagues at BetMGM include Dianne Macapugay, Toni Marielle Bechayda, Janay Jones, Ryan W., and Jesica T..

How can I contact John Devore Ii?

You can use AeroLeads to view verified contact signals for John Devore Ii at BetMGM, including work email, phone, and LinkedIn data when available.

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