John Forney Email & Phone Number

Kirkland, WA, US

Bellevue, WA

• Onsite and Remote Desktop Analyst whose duties grew from regional to national desktop support and team leader. Provided user account management and hardware and software technical support and life-cycle management to.
• Provided onsite & remote hardware, software, printing, and networking support and troubleshooting.
• Upgraded system components and repaired components via Dell Pro Support contract.
• Analyzed devices for adherence to company software & security standards. ASSET LIFECYCLE MANAGMENT:
• Managed systems by provisioning, imaging, software installation, refresh, data migration, and disposal.CUSTOMER SERVICE & SATISFACTION:
• Monitored service boards for incidents and service requests. Resolve, assign, escalate accordingly within SLA’s.

Home

• 9-month contract position working remote to assist in the onboarding of Office 365 to small businesses. (<300 seats).
• Provide white glove treatment to new customers during onboarding. (DNS, Email, O365 Suite)
• Monitor queue, triage with peers, escalate bugs to MSFT development. Strive for 100% customer satisfaction.
• Participate in start/end of day meetings. (Skype)
• Support Tools utilized: Skype, LogMeIn.

Puget Sound

Consulting for personal and small business users.+ Installed and updated anti-virus and security tools.+ Installed and updated printer drivers.+ Optimized PC's for speed+ Configured Wifi networks and connections.

Woodinville, WA

• Provided hardware and software technical support and guidance on IT projects for small, high-tech drone and cinematic company of 50+ users as well as developed administrative and end-user documentation.
• Planned/coordinated SaaS Cloud E-mail migration from Rackspace to Office 365.
• Managed cloud services, Dropbox and Office 365.
• Planned and installed CAD/CAM SolidWorks license server for engineering growth.
• Planned and managed hardware computing standards.

Bellevue, WA

• Managed computing resources for an R&D engineering company of 50 developing aero-space technology.
• Eliminated tier 1 & 2 outsourcing support by establishing procedures, processes, and documentation.
• Developed HW/SW standards and BYOD policy for home devices. (Dell, HP, Lenovo)
• Administrated Microsoft Exchange Server mailboxes and groups.
• Planned and implemented all HW and SW upgrades for engineers. (CAD/CAM SolidWorks, Ansys)
• Managed infrastructure tools for FTP, MFP Printers, Wi-Fi, Security. (Accellion, Konica, Ruckus, ADT)

Renton, WA

• Provided IT hardware and software procurement consulting to reduce product confusion and save money.
• Consulted business units on hardware and software selection.
• Solicited management and finance groups for approval when necessary.
• Entered information into CRM system and monitored.
• Provided computing guidance on facilities moves.

Renton, WA

• SYSTEM ADMINISTRATOR (2000 – 2005 SERVER SHARE MIGRATION)Part of a project team migrating 4000+ servers to 300+ servers for security and cost purposes.
• Assisted in the designing of processes, procedures, and tools to be used.
• Worked with business units structuring security, scheduling, and migrating with minimal downtime.SYSTEM ADMINISTRATOR (2005 – 2010 CAD/CAM SOFTWARE DEPLOYMENT)Part of a team providing CAD/CAM engineering software.
• Modified VB-Scripts for airline program customizations.
• Manually installed software via CD to International contractors in regional sites.
• Managed an International Support team for France, Italy and Russia sites to resolve deployment issues.

Bellevue, WA

• Initially Support Engineer for Win3 rollout, then Microsoft Mail. Promoted to Technical Account Manager for Microsoft’s Premier program to lower support incidents by providing best practices information.Customer’s.
• Monitored service tickets timeliness, escalations and provided quarterly reports on incidents.
• Conducted “Supportability Reviews” for Premier customers to ensure proper E-Mail deployments.

Project Management Certificate, Information Technology, Pass

Activities and Societies: Onsite in Boeing facilities

Aa Degree, 3.0

Activities and Societies: Track

Computer Science, 3.0