John M. Email & Phone Number

United States

United States

• Serve as primary line of support for an exclusive client with 5 sites and more than 100 end users who are either onsite or remote• Create new accounts, issue rights, permissions and administer through Active Directory, Hosted Exchange, Brivo badge system, Alarm.com, Practice Management Software and cloud printing• Issue and configure security badges for specific roles and rights• Create specific groups, blackout dates, times, and schedules for badge access to specific doors and sites• Serve as the primary point of contact working directly with company contractors for internet, phones, copiers, etc..• Connect and configure new and existing network switches, routers, APs• Troubleshoot, monitor and configure devices in the Meraki dashboard• Configure, monitor, and install Meraki Systems Manager on iOS and Android devices• Utilize Meraki dashboard for mobile device management• Monitor and troubleshoot cloud printing that integrates security badges, AD, and Papercut virtual printing• Assess and optimize the performance of end-user IT systems and software • Resolve IT equipment and software issues• Resolve end user issues onsite, and or remotely, in an efficient manner. • Clearly communicate with end users via phone, email, etc. • Troubleshoot a wide array of issues, from OS to peripherals. • Document resolutions clearly, and update current documentation as needed. • Collaborate with team members for more complex issues. • Respond to and resolve or escalate security and networking incidents. • Understand and execute networking strategies• Adhere to service KPIs, including closed tickets per day, resolution time, and customer satisfaction.

Chesapeake, Virginia

Carrollton, Va

Newport News, Va

• Oversee the production of sound for weekly rehearsals, training sessions and jam sessions.• Oversee the production of sound and media for weekly worship services. • Oversee the production of sound for special events.• Ensure sound technicians are adequately trained to run sound equipment. • Recruit volunteers to run media and sound as needed.• Oversee the maintenance of media equipment. • Develop a set of policies and procedures for the maintenance, use, and storage of equipment. • Oversee installation, and operation of equipment

Nam-Gu, Ulsan, Korea

 Teach English conversation, pronunciation, and grammar at different levels of language acquisition Teach English debate, Public Speaking, Presentations in English, and conversation Serve as an advisor to students in major selection, and educational guidance Present educational material on multiple English levels Create original material based on a structured, and or assigned curriculum

Yesan-Gun, Chungcheongnam-Do, Korea

Asan, Chungcheongnam-Do, Korea

Nam-Gu, Ulsan, Korea

Buk-Gu, Ulsan, Korea

Nam-Gu, Ulsan, Korea

Hampton Roads

Take incoming technical calls from customers, listen, empathize, then analyze, troubleshoot and resolve technical issues with software, and, or hardware, as well as peripheral support over the phone, or on-site. Troubleshoot client issues, and or educate customers. Escalate calls when necessary, and document all cases using designated resources, and databases.

Master Of Education (M.Ed.)

Bachelor Of Science (Bs)