John Drane Email & Phone Number

North Carolina, United States

Round Rock, Texas, US

In Dell's Strategic Partnerships and Business Development group, I am responsible for building and managing key relationships with Microsoft and our internal stakeholders to enable sales and delivery capabilities through various programs and initiatives. Specific areas of focus are Microsoft programs for Modern Work and Dell Workforce Transformation as.

Round Rock, Texas, US

Development and delivery of Microsoft Office 365 Strategic Services and Programs to help customers onboard, adopt, and manage their Office 365 environments. Our practice works with and manages hundreds of customers and is responsible for helping customer's achieve productive usage of more than 20 million workload entitlements.

Round Rock, Texas, US

Develop and lead the business and delivery group for the Microsoft Office 365 FastTrack partner program at Dell EMC. Responsible for business process compliance, KPI attainment, customer experience, personnel management, financial performance, and program development. Currently delivering greater than 190/200 NSAT across several hundred assigned customers.

Round Rock, Texas, US

Lead the Unified Communications and Collaboration Solutions portfolio in the Strategic Practice for Dell Global Infrastructure Consulting Services. Amalgamate business practice strategies and develop Services programs and offerings. Harvest and standardize methods and solutions, develop solution offerings, and evangelize strategic capabilities for.

Round Rock, Texas, US

• Responsible for Dell Services business development, complex technical engagement scoping and contracting, resource management, and engagement delivery quality assurance. Services focused on collaboration and integrated.
• Partner with account teams to identify and develop customer information technology opportunities into services engagements leveraging various software development, project, and program management methodologies to.

Round Rock, Texas, US

• Directed the delivery of software development projects for Large Enterprise and Small Medium Business segments providing business analysis, requirements definition, solution design quality assurance, and engagement.
• Defined and designed complex collaboration solutions with Microsoft products and technologies for large enterprises that enable employees, customers, and partners to efficiently share business and project information.
• Delivered over 1400 hours of client consulting services per year driving practice revenue and margins over 20%.
• Developed services estimates, scopes of work, and managed the opportunity pipeline to closure generating more than 54% of drag revenue per year.
• Provided thought leadership as a subject matter expert for SharePoint Governance, Information Architecture, and content migration in Dell Services for the Microsoft Collaboration practice.

Redmond, Washington, US

• Led the sales and delivery of Microsoft Consulting Services™ (MCS) in the southeast region of continental US with more than 4,000 hours of program management experience on projects ranging from infrastructure messaging.
• Led the Delivery Excellence program for the east region of the State and Local Government and Education practice in the US Public Sector Services division.
• Acquired and delivered professional consulting and managed support engagements in more than 33 state and local governments and more than 50 strategic and major education institutions of higher learning and K-12.
• Led the US Services practices year after year consistently generating 86% top customer satisfaction ratings by focusing on exceeding customer expectations on each engagement.
• Developed and managed a team of 33 technical account managers, development consultants, and systems engineers where 78% of the practice was “very satisfied” with their role and organizational responsibilities.
• Introduced the IT Infrastructure Library Management theory to the US Services division and was a primary contributor on a worldwide project team in the development of the Microsoft Operations Framework v.1.0 and v.2.0.

Redmond, Washington, US

• Led the sales and delivery of Microsoft Premier Support™ services to Microsoft’s enterprise customer segment, state and local government agencies, and K-12 and higher education institutions with a large, distributed.
• Engaged in Solution Selling activities to qualify solution, and close support services sales annually achieving sales targets greater than 15.19% growth year over year and exceeding more than $20.9M in revenue.
• Led a team of 35 technical account managers and provided career development, performance management, and direct supervision in the delivery of contracted services located in remote and local offices across the.
• Provided technical escalation management for both incident and problem management of all current Microsoft products creating customer satisfaction results greater than 85% “very satisfied” clients.

Redmond, Washington, US

• Developed and managed the delivery of new employee on boarding programs to include unit and corporate training programs, peer mentoring, and new to role position coaching.
• Integrated divisional new hire on boarding programs with corporate worldwide programs and delivered to more than 192 new employees annually.
• Developed and implemented technical readiness plans synchronized with product development and release cycles for Windows 2000, SQL 7, and Exchange 5.5.
• Defined role-based skill competencies and developed a proficiency and improvement program to increase division’s capabilities to include Worldwide RoleGuide tool.

Redmond, Washington, US

• Delivered managed technical support services to commercial Fortune 500 clients in the financial services industry including reactive problems resolution, proactive support consulting, and other technical information.
• Managed technical customer relationships for Fortune 500 customers ensuring product deployment, product satisfaction, and product loyalty achieving 100% contract renewal with service scope expansion.
• Created product architecture strategies and conducted operational analysis of Microsoft Enterprise and Development products for strategic and major customer segments ensuring positive product experience and annuity.
• Managed the support and operations of Microsoft products and technologies during the NationsBank/Bank of America merger.

• Created and managed a team of level 2 systems engineers responsible for all corporate and branch office IT operations on the PC client and server platforms involving multi-vendor software and hardware products.
• Designed, architected, and managed the implementation and operations of a 5000 seat corporate microcomputer environment increasing information worker desktop computing productivity.
• Consulted with 5 market divisions to define microcomputer standards, implementation plans, and operational standards ensuring interoperability and maximum availability of interoffice computing environments.
• Provided third tier corporate consulting and support to divisional IT staff for implementation, operations, and maintenance projects. Managed centralized coordination of distributed computing environments.
• Interfaced microcomputer information systems with mainframe data center systems providing full interoperability and accessibility to legacy systems and centralized data.
• Coordinated application conversions with market vendors and in-house application development staff eliminating the need for more costly external consultants.

PL

Design and implemented Novell NetWare and IBM OS/2 networks for Wachovia Bank and Trust and other corporate clients. Installed and configure IBM PS/2, AT&T, Compaq, and Hewlett Packard workstations and servers. Configured Windows 3.x, IBM DOS, and MS-DOS operating systems.

Mba, Accounting And Finance, Operations Management, Strategy, Entrepreneurship

Bs, Management Information Systems

Undergraduate Studies, Undergraduate Studies / Business

Undergraduate Studies, Undergraduate Studies