Michael Volker Email & Phone Number

Estes Park, CO, US

Colorado, United States

• Primarily focused on implementation and training duties, while also being fully versed and experienced in the full range of Professional Services responsibilities, including:
• Pre-sales: performed initial business and systems analysis, defined work plans and roadmaps, created implementation documentation, and designated teams
• Installation: deployment of hardware and software, oversight of teams, and migration and configuration of data
• Training and Documentation: created training processes, timelines, and user documentation
• Post-sales: communicated client needs back to management and development teams, monitored systems past rollout and created reports detailing insights and potential improvements for future initiativesProject of Note
• Weld County School District RE-1 (Greeley, CO): district-wide remote-learning project - set-up, configured, and trained teachers and staff on Dell Chromebooks being rolled-out for all students

Greater Denver Area And Nationwide

• Specializing in implementation and training duties, while also being fully versed in the full range of Professional Services responsibilities, including:
• Pre-sales: performed initial business and systems analysis, defined work plans and roadmaps, created implementation documentation, and designated teams
• Installation: deployment of hardware and software, oversight of teams, and migration and configuration of data
• Training and Documentation: created training processes, timelines, and user documentation
• Post-sales: communicated client needs back to management and development teams, monitored systems past rollout and created reports detailing insights and potential improvements for future initiativesProjects of Note
• SCL Health (nationwide): corporate-wide hardware and software upgrade to Windows 10, Office 365, and replacement of all network printers (over 1,000)

Greater Denver Area

Contracted to conduct initial research into all aspects of Dynamics 365, establishing Security protocols, creating Work Flows, creation of the Sales Team and Management Dashboards, leading team meetings and documenting maintenance procedures

Greater Denver Area

Contracted to provide independent course content creation, via Crank211.com, for Microsoft’s edX online MOOC courses in Advanced HTML, Advanced CSS, JavaScript, Framework Fundamentals of Angular, and Advanced Angular. MicroSoft has since incorporated much of this content into their edX class offerings.

Wheat Ridge, Colorado, United States

• Technical Training Lead, creation & design of the training agenda and class materials, providing both in person and web-based training services
• Client Relationship Management
• Lead client advocate for several large firms, including: Schwab, Wells Fargo, Barclay’s, HSBC, and Hold Brothers
• Cost Basis Accounting, back-office reconciliation and tax lot accounting
• Conversion Team Support Member - UAT & data integrity testing
• Daily utilization of UNIX, MS Excel, Share Point, Remedy AR, and Crystal Reports

Denver, CO

• On-Call Software and Systems Support duties at S&H Corporate HQ. Leading to multiple ancillary projects with independent Attorneys in Denver Metro, and Nationwide.

Greenwood Village, CO

• Accounting & Finance Enterprise Application Support, Testing, Training, and Upgrades
• Implementation of MS Dynamics GP 9.2. Upgrade from 8.x. Also initial testing of 10.0.
• Daily use of PL/SQL and T-SQL – Primary focus: Data integrity during Migration.
• Training End Users and Updating Workstations. Enforcing PCI Security Protocols.
• Daily Systems & DB Administration tasks – Auxiliary role supporting the GP and FRx DB’s.

Westminster, CO

• Accounting Software Implementation, Training and Technical Support
• Implementation, Training and Technical Support for the Falcon Accounting & Inventory Tracking Package (Lumber and Building Materials Industry).
• Installation, Training and Technical Support for CyberQuery (SQL based) Scripting Tools.

Longmont, CO

• Providing Desktop, Software Application and Hardware Upgrade support for 70+ Users.
• Junior DBA (Including Active Directory Admin.) on SQL Server 2000.

Boulder, CO

• Oracle R11i Conversion
• Data Integrity testing using SQL scripts to perform queries and updates to DB.
• Testing utilizing Oracle Forms, Reports and Web Order / Inventory Management Systems

Denver, CO

• Application Support, Client Upgrades
• Tier II & Tier III support of the Arbor BP Billing Software Package.
• Client Advocate. Primary point of contact for three large corporate accounts.

Greater Chicago Area & Denver, CO

• Financial Trading / Back-Office & Operations
• Trading of Bonds, Futures and Options (All domestic and foreign markets).
• Senior Trader - Institutional Trading Desk / Principal Managed accounts.Software Support / Help Desk (Tier I – 1st IT position)
• Troubleshoot/Repair of PC Hardware. Software Application Support for Trading Applications.

Bachelor Of Arts (B.A.), Finance, Russian Language, And Geography.

Oracle Certification, Oracle Sql, Pl/Sql, Rdbms, Dba, Forms & Reports Lecture Series.

Oracle RDBMS, PL/SQL

Unix Certification, Unix

Unix

Web Page, Digital/Multimedia And Information Resources Design

HTML Basics, CSS Basics, HTML Advanced, CSS Advanced, JS Basics. JS ADvanced. Project MOOC Studies