John is responsible for the development, design, operation, and improvement of the systems that create and deliver ClassyCareerGirl.com's online content and courses.Classy Career Girl®, one of Forbes most influential sites for your career, is a leading website for ambitious women with meaningful content and online courses at the intersection of work, dreams and life. The Founder and CEO, Anna Runyan, an international speaker named by The Muse as an Expert Career Coach, created the website in 2010 as a leading destination for Classy Career Girls worldwide.

Responsible for Strategic Planning and Continuous Improvement at a Private Institution of Higher Education that services 1500+ students across five Regional Centers.♦ Managed centralization of divisional reporting and analytical functions leading to a 50% reduction in redundant reporting efforts♦ Implemented customer feedback surveys to obtain actionable insight to improve curriculum development, course structure, and program effectiveness♦ Designed, developed, and implemented an online advising guide leading to improved customer satisfaction and a reduction of duplicate advising sessions♦ Developed and delivered customer-based training sessions ♦ Managed centralization of divisional payroll reporting from five regional centers totaling $2M+♦ Managed direct reports from regional center payroll coordinators♦ Managed the allocation of annual operating budget from five regional centers totaling $500K+♦ Ensured compliance with state and federal standards by preparing and submitting Title II report♦ Provided guidance and support through CTC and NCATE Accreditation♦ Oversaw marketing of website and other social media accounts to promote the School of Education leading to increased internal awareness and external visibility♦ Interviewed new employees as part of a team collaborating on hiring decisions♦ Collaborated on future planning, scenario planning, and strategic planning for the School of Education♦ Fostered an atmosphere of passionate customer service and operational excellence while establishing strong working relationships across multiple departments

♦ Counseled and advised students seeking Teaching Credentials and Master degrees ♦ Prepared advising guides for student program completion ♦ Worked across multiple departments to ensure student success and retention♦ Ensured all university requirements and policies were explained and adhered to ♦ Developed and organized student seminars, information sessions and faculty and staff luncheons