John Drury Email & Phone Number

St. Louis, Mo, Us

St Louis, Missouri, United States

• The Associate Director of Technology supervises or manages the work activities of employees• Position makes suggestions and recommendations as to the hiring, firing, advancement, promotion, and other status changes for employees under their supervision• Interviews and selects employees, maintains proper staffing levels, allocates resources, supervises teams daily operations, productivity, identifies areas for improvement, develops action plans to improve performance, develops teams technical and managerial expertise through on-the-job and formal training opportunities, enforces Company policies, takes necessary disciplinary action, evaluates individual performance for annual performance review, merit increases, promotions and other employment status changes, and conducts long-range planning for the team• Responsible for budget management, and coordinating, evaluating, and partnering with technology vendors, outside consultants and internal dotted line resources as needed• Acts as main contact with other organizations to identify and quantify business issues associated with specific projects, develops and implements business strategy, and assists in setting strategic technical direction• May also manage complex enterprise-wide, multiple applications, or system development projects by working with clients to develop business cases, defining business and/or technical requirements, defining the projects scope and work schedules, estimating necessary resources, allocating capital and expense funding, and reconciling the actual expenses to estimates to keep the project within budget• Manages team responsible for providing technical system solutions and project management leadership and any/all functions involved in the modernization and transformation of software applications through the software development life cycle or the support/maintenance and integrity of existing applications or systems

St Louis, Missouri, United States

Responsible for managing the requirements/user stories process by acting as a liaison/Product Owner between business stakeholders and the delivery teams to align business needs with a technical architecture and end-solution.Key Roles and ResponsibilitiesElicits, analyzes, and validates project requirements that result in new applications or enhancements to existing applications, systems and/or business process design. Understands business issues and needs that translate into requirements to create the overall solution. Manage the end-to-end requirements process using tools to define the set of processes and approach for each project, as well as issue resolution. Conduct peer reviews and assist clients in assessing the impact and opportunity of new technologies to enable new capabilities. Support cost/benefit estimates. Prepare requirements packages, prepare user stories, participate in grooming sessions, manage requirements trace-ability changes, artifacts, as well as develop reference and resource materials. Review final technical design/solutions and coordinate User Acceptance Testing. Participate across the project life-cycle team to ensure requirements have been met to stakeholder specifications. Must have expertise in requirements management (Agile and Waterfall), SDLC, business process, applications and systems, negotiation skills, and RFP development and technical evaluation.

Greater St. Louis Area

Responsible for managing the requirements/user stories process by acting as a liaison/Product Owner between business stakeholders and the delivery teams to align business needs with a technical architecture and end-solution.Key Roles and ResponsibilitiesElicits, analyzes and validates project requirements that result in new applications or enhancements to existing applications, systems and/or business process design. Understands business issues and needs that translate into requirements to create the overall solution. Manage the end-to-end requirements process using tools to define the set of processes and approach for each project, as well as issue resolution. Conduct peer reviews and assist clients in assessing the impact and opportunity of new technologies to enable new capabilities. Support cost/benefit estimates. Prepare requirements packages, prepare user stories, participate in grooming sessions, manage requirements trace-ability changes, artifacts, as well as develop reference and resource materials. Review final technical design/solutions and coordinate User Acceptance Testing. Participate across the project life-cycle team to ensure requirements have been met to stakeholder specifications. Must have expertise in requirements management (Agile and Waterfall), SDLC, business process, applications and systems, negotiation skills, and RFP development and technical evaluation.

Greater St. Louis Area

Supporting Agile Development efforts and serving in two Agile roles of Product Owner and Quality Assurance for an Internal Employee Portal used to request IT products and services. Responsible for managing the requirements/user stories process by acting as a liaison/Product Owner between business stakeholders and the delivery teams to align business needs with a technical architecture and end-solution.Key Roles and ResponsibilitiesElicits, analyzes and validates project requirements that result in new applications or enhancements to existing applications, systems and/or business process design. Understands business issues and needs that translate into requirements to create the overall solution. Manage the end-to-end requirements process using tools to define the set of processes and approach for each project, as well as issue resolution. Conduct peer reviews and assist clients in assessing the impact and opportunity of new technologies to enable new capabilities. Support cost/benefit estimates. Prepare requirements packages, prepare user stories, participate in grooming sessions, manage requirements trace-ability changes, artifacts, as well as develop reference and resource materials. Review final technical design/solutions and coordinate User Acceptance Testing. Participate across the project life-cycle team to ensure requirements have been met to stakeholder specifications. Must have expertise in requirements management (Agile and Waterfall), SDLC, business process, applications and systems, negotiation skills, and RFP development and technical evaluation.

Greater St. Louis Area

Supporting IT Projects and the Voice of the End-User Survey process

Greater St. Louis Area

Working in the ITO Supplier Management Office specifically on Project Velocity IP (VIP). Project VIP has many objectives one of which involves migrating its network from Time Delayed Multiplexing (TDM) to IP based technology.

St. Louis Mo.

Sr. Technical Team LeadThis position provided direction and support to Associate Managers within Process, Tools and Support team within the Service Development Project Management organization. This team supported processes and tools utilized by the ITO Project Leaders. This position introduced to the team and its leadership state of the art disciplines or ideas to improve processes. Oversaw all work activities of the Associate Managers. Worked with the Associate Managers so they were cross trained on each others responsibilities. Assisted with the delivery of quality client service. Day to Day responsibilities: • Monitored and distributed work load to Associate Managers including special projects• Led and assisted in the development and ongoing improvement of the Associate Manager team • Facilitated escalation issues• Participated in team development, planning and goal setting with Sr. Technical Director• Provided input to the Sr. Technical Director on team members work efforts and performance• Participated with Sr. Technical Director in the ongoing training and development of Associate ManagersSkill sets:• Provided technical support and direction to Associate Managers• Acted as Primary interface to other teams for the Associate Managers• Problem/issue follow-up for the Associate Managers• Assisted with coverage for the Associate Managers• Back-up for Sr. Technical Director

St. Louis Mo.

Reporting to the Process Tools and Finance Support team within ITO Service Development Project Management organization I was responsible for managing ITO Schedule of Authorization (SOA) Review with IT Governance which is a process that seeks approval for purchase of IT Goods and Services for NON IT groups. Also responsible for ITO Waiver and TSS Exception processes which are repeatable processes for requesting permission to deviate from Standards, Strategies, Policies and Practices that are managed by ITO and by the Technology Architecture Board, respectively. As the ITO Policy Waiver manager I was responsible for preparing waivers or exceptions for the next Waiver Review Board meeting. I was required to participate in follow up answering questions about exceptions & waivers, many of which require investigation.

Greater St. Louis Area

Team Lead over a team of Web Developers. Responsible for working with Developers to produce Technical Requirements, Timelines, Address administrative tasks, Quality Control of Development efforts. Act as a liaison between Developers, and Project Managers and our clients. Skills and Roles: Project Management, Process Documentation, Client Management, User Requirements, Release Management, Testing, Technical Writing, Support, Marketing, Infrastructure Design, Development. Primary Assignments: Team Lead – Development Team, Team Building, Team Oversight, Application Platform Migration, Process Definition & Management, Development Lifecycle Management, Integrated Product Portfolio, Mentoring, Compliance with Company Policies. Assist Technical Director with: Workload Management, Employee Management, Performance Measurement, Architectural Planning, Disaster Recovery, and Cost Reduction Opportunities

Greater St. Louis Area

As Team Leader of the Toolbar / DSL Help desk performed administrative and supervising responsibilities for the Toolbar/DSL help desk. Created, monitored and addressed methods and procedures with Toolbar/DSL Helpdesk managers. Specifically with our call tracking software Vantive, call handling, and on-call responsibilities. Worked with Senior Technical Director on workload management, employee management, and employee performance measurement.

Greater St. Louis Area

Served as acting Team Leader of the Toolbar/DSL help desk on multiple occasions. Served as an Escalation Manager for the Toolbar/DSL help desk, which included working with internal clients, Internet Service Providers, and ASOS/CPSOS (DSL) Production Support for quick resolution of errors. Responsible for ASOS/CPSOS error resolution on Circuit Manager High Octane errors, and the various types of Leadfree error 50’s. Continued to provide technical customer support for Telco DSL proprietary applications and served as Major Problem Coordinator (MPC) for the Corporate Helpdesks.

Greater St. Louis Area

Provided technical customer support for Telco DSL proprietary applications. Served as a Major Problem Coordinator (MPC) for the Corporate Help desks encompassing SBC 13 states. Users including: Internal clients, Business clients, Internet Service Providers (ISP's), Inter Exchange Carriers (IXC's) and Competitive Local Exchange Carriers (CLEC's). Worked extensively with Development groups, Project Management, Availability Team, and the user communities. Created methods and procedures on trouble shooting and reporting new and existing presale DSL application errors. Responsible for prioritizing/escalating the efforts of all "major" client-impacting outages resulting in a successful resolution. Also responsible for notifying/coordinating with the appropriate operations, support, or groups who have the responsibility for monitoring the systems, networks, and/or applications to resolve the issue.

Employed at Southwestern Bell Telephone on the Shared Technicians And Resources (STAR) Help Desk provided technical customer support over the phone to all SBC employees for the Center for Learning and Web Phone web sites. Also supported the SBVS department. Supported Netscape and Internet Explorer web browsers, and the shockwave plug-in. Assisted employees in finding requested information, and facilitating the calls. Used Vantive ticketing system to track, assign, and refer tickets. Assisted employees with the use of NETG Computer Based Training and many other proprietary training systems such as installation, troubleshooting, logging into the systems, adding users to the database of many of these applications.

Edwardsville, Illinois

Provided Internet technical customer support for over 1000 users over the phone for Windows 3.11, 95, 98, and NT. Debugged dial in analog and ISDN users on Cisco Routers. Unix system Administration of a 1000 user network. Maintained user accounts and logon scripts, adding users, working with file permissions and ownership. Optimized system performance and integrity including: monitoring system processes, audit system resources, audit system resources, backup of file systems, and insure system security policy is followed. Assisted with the administration of NT Servers, and Cisco Authentication. Created and updated the Internet Provider website using html, multiple graphics programs including Paint Shop Pro, and the Webtricity package, image maps, and Java, CGI, and Perl.

Provided Computer support for students in the Computer Labs

Bachelor Of Science (B.S.), Business - Information Technology Management

Completed a Bachelor of Science Degree in Business - Information Technology Management. Some of the courses completed include: Legal.

B.S. (Partial), Computer Management And Information Systems

Activities and Societies: 62 Hours CompletedComputer Management and Information System