John Schafer Email & Phone Number

Christchurch, Canterbury, New Zealand

Christchurch

Dunedin

Responsible for leading business growth of the Lower South Island retail division by developing plans and coordinating area sales and marketing strategies to meet business objectives and achieve maximum results.Building the area with the right mix of customer service and technical and legal skills, recruiting and developing people to give customers a.

Wellington & Wairarapa, New Zealand

With the disestablishment of substantive position during corporate restructure, and personal decision not to re-apply for new roles, an extended sabbatical opportunity was taken.Identified 3 main growth areas;• Household planning & reporting• Gastronomic development & execution• Handyman activity…really generous with terminology here

Wellington & Wairarapa, New Zealand

Secondment from Head of Customer Solutions position with the primary purpose to • Develop & execute Business Process Management division strategy With secondary purpose of• Providing strategic executive support to the Chief Customer Officer to ensure key objectives and accountabilities including stakeholder management • Contributing to the development and.

Wellington & Wairarapa, New Zealand

Maintaining availability and efficiency of existing solutions and bringing to the market new solutions and services that underpin the future direction of BPM• Solution implementation and support• Market management• Solution development

• To develop and manage the strategy and direction of our business process outsourcing service offering; including brand, product, technical development, delivery services and market lifecycle management.
• Establish marketing and sales goals to ensure desired market share, the growth of new markets and overall profitability of the service offering
• The primary point of contact for the service offering, ensuring client needs and our service and delivery capabilities are aligned
• Identify and work with key/strategic clients to assist in defining service offering requirements
• Establish and maintain supplier and alliance relationships (alliance relationships being fundamental in having the capability to deliver “end-to-end” service offerings in some areas)

To assist in the transformation of the Datamail Group through analysis, development, and implementation of business change initiatives.• Contribute to the planning, development and implementation of specific operational policies, programs, procedures and methodologies.• Evaluate current technology solutions, corporate tools, and recommends preferred future.

Wellington

Palmerston North

• To lead the service delivery across a number of branches in a geographic Area and for operationalising Network Customer Services strategic objectives and plan achievement of key performance indicatorsKey.
• Ensuring that levels of customer satisfaction are high by identifying process improvements or modifications to enhance customer service or improve efficiency of Bank processes.
• Overall responsibility for a team of Customer Service Managers, a key focus of the role is to establish performance benchmarks and to champion excellent service delivery within an Area by conducting regular coaching.