John Schafer Email and Phone Number
John Schafer work email
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John Schafer personal email
I have drive and energy and firmly believe in enjoying myself at work. I am passionate about delivering an exceptional customer experience, problem solving and people, and I thrive on developing a vibrant culture. I am well organised and able to concentrate on what is important and this helps me enjoy a balanced lifestyle, something I encourage in any business I work in.I have extensive management experience in senior roles and have been fortunate to have been rewarded with many opportunities to make a difference. But mostly I am proud of my success as a leader, developing those around me and seeing them in turn succeed.
Public Trust
View- Website:
- publictrust.co.nz
- Employees:
- 381
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Service Quality ManagerPublic Trust Jul 2021 - PresentChristchurch, Canterbury, New Zealand
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Area Manager Retail, South IslandPublic Trust Mar 2017 - Oct 2021Christchurch
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Area Manager Retail, Lower South IslandPublic Trust Apr 2015 - Mar 2017DunedinResponsible for leading business growth of the Lower South Island retail division by developing plans and coordinating area sales and marketing strategies to meet business objectives and achieve maximum results.Building the area with the right mix of customer service and technical and legal skills, recruiting and developing people to give customers a memorable and fulfilling interaction
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On SabbaticalSabbatical Aug 2013 - Mar 2015Wellington & Wairarapa, New ZealandWith the disestablishment of substantive position during corporate restructure, and personal decision not to re-apply for new roles, an extended sabbatical opportunity was taken.Identified 3 main growth areas; Household planning & reporting Gastronomic development & execution Handyman activity…really generous with terminology here
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Strategic AdvisorNew Zealand Post Aug 2012 - Aug 2013Wellington & Wairarapa, New ZealandSecondment from Head of Customer Solutions position with the primary purpose to Develop & execute Business Process Management division strategy With secondary purpose of Providing strategic executive support to the Chief Customer Officer to ensure key objectives and accountabilities including stakeholder management Contributing to the development and management of the strategic direction of Customer Solutions & Services by taking a strategic view of where the business could be, and initiating and contributing to the thinking and evaluation of new possibilities and strategies -
Head Of Customer Solutions, Business Process ManagementNew Zealand Post Jun 2011 - Aug 2013Wellington & Wairarapa, New ZealandMaintaining availability and efficiency of existing solutions and bringing to the market new solutions and services that underpin the future direction of BPM Solution implementation and support Market management Solution development
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Head Of ConvergaConverga Nz Nov 2009 - Jun 2011To develop and manage the strategy and direction of our business process outsourcing service offering; including brand, product, technical development, delivery services and market lifecycle management.• Establish marketing and sales goals to ensure desired market share, the growth of new markets and overall profitability of the service offering• The primary point of contact for the service offering, ensuring client needs and our service and delivery capabilities are aligned• Identify and work with key/strategic clients to assist in defining service offering requirements• Establish and maintain supplier and alliance relationships (alliance relationships being fundamental in having the capability to deliver “end-to-end” service offerings in some areas) -
Regional Operations ManagerDatamail Oct 2006 - Jan 2010
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Programme Manager Special ProjectsDatamail Jul 2005 - Oct 2006To assist in the transformation of the Datamail Group through analysis, development, and implementation of business change initiatives. Contribute to the planning, development and implementation of specific operational policies, programs, procedures and methodologies. Evaluate current technology solutions, corporate tools, and recommends preferred future mode of operation. Identify productivity and performance improvement opportunities and manage the implementation of new solutions. Assist Executive in designing jobs and organisation for maximum efficiency and quality of work Implement programmes, processes and tools in support of Group strategies, service delivery and continuous improvement. Prepare business cases, high quality reports, and presentations for change initiatives
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Production ManagerDatamail Oct 2003 - Jul 2005
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Central Operations ManagerBank Of New Zealand Oct 1999 - Apr 2002Wellington -
Area Customer Service ManagerBank Of New Zealand May 1997 - Oct 1999Palmerston NorthTo lead the service delivery across a number of branches in a geographic Area and for operationalising Network Customer Services strategic objectives and plan achievement of key performance indicatorsKey responsibilities;• Ensuring that levels of customer satisfaction are high by identifying process improvements or modifications to enhance customer service or improve efficiency of Bank processes. • Overall responsibility for a team of Customer Service Managers, a key focus of the role is to establish performance benchmarks and to champion excellent service delivery within an Area by conducting regular coaching and training sessions for staff to develop their skills and abilities.
John Schafer Skills
Frequently Asked Questions about John Schafer
What company does John Schafer work for?
John Schafer works for Public Trust
What is John Schafer's role at the current company?
John Schafer's current role is Service Quality Manager.
What is John Schafer's email address?
John Schafer's email address is jo****@****m.co.nz
What skills is John Schafer known for?
John Schafer has skills like Management, Business Process Improvement, Change Management, Strategy, Stakeholder Management, Operations Management, Team Leadership, Project Delivery, Business Strategy, Outsourcing, Business Process, Contract Negotiation.
Who are John Schafer's colleagues?
John Schafer's colleagues are Ivan De Fanti, Rodd Hutton, Sarah Morrison, Angelique Potgieter, Cheryl Mennie, Rebecca M., Leanne Shallish.
Not the John Schafer you were looking for?
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John Schafer
Rochelle, Il -
2cornell.edu, capgemini.com -
1alinearestaurant.com -
4cirrus.com, austin.rr.com, nvidia.com, nvidia.com1 (408) 4XXXXXXX
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John Schafer
Naperville, Il3ameritrade.com, hotmail.com, jbssinc.com5 +190979XXXXX
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