Simon Knowles Email & Phone Number

Brisbane

• Led the implementation of ITIL management across Information Services• Managed roll out of hardware replacement across the PTQ• Project Managed the tender process, design and successful implementation of FrontRange ITSM as part of the IS Service Desk project• Introduced the ITIL concepts into the IS Service Desk• Project Managed the amalgamation of specialized helpdesks into a single point of contact Service Desk as part of the IS Service Desk project• Assisted in the… Show more • Led the implementation of ITIL management across Information Services• Managed roll out of hardware replacement across the PTQ• Project Managed the tender process, design and successful implementation of FrontRange ITSM as part of the IS Service Desk project• Introduced the ITIL concepts into the IS Service Desk• Project Managed the amalgamation of specialized helpdesks into a single point of contact Service Desk as part of the IS Service Desk project• Assisted in the upgrade of Finance One from 10.2 to V11ci (.Net version)• Performed PC & Microsoft Hardware audit for last 5 years• Developed and maintained weekly and monthly statistical reports from Call Tracking and ACD-MIS software to identify trends and staff performance in order to develop strategies to improve service provided by IS Service Desk Show less

Albany Creek State High School

As Treasurer I am responsible for managing the funds held by the P&C. Our school has a Tuckshop which operates with paid employees and volunteers. We have an on-site Uniform Shop and provide School Crossing Guards in the afternoon for the safety of our children. These are paid positions an I manage the payroll for all of these positions, including Taxation and Superannuation.I am also responsible (along with the President) for staff discipline (should the need arise) and sourcing new… Show more As Treasurer I am responsible for managing the funds held by the P&C. Our school has a Tuckshop which operates with paid employees and volunteers. We have an on-site Uniform Shop and provide School Crossing Guards in the afternoon for the safety of our children. These are paid positions an I manage the payroll for all of these positions, including Taxation and Superannuation.I am also responsible (along with the President) for staff discipline (should the need arise) and sourcing new staff should a position become available.I prepare the monthly bank reconciliations in our MYOB accounting and payroll system.Since I started as Treasurer I have made a number of innovations that have streamlined some of the processes and reduced costs to the P&C, including moving to EFT Payments where cheques were prevalent, moving to Email Remittances where Printed documents had previously been used, upgrading the MYOB application to allow integration with the Taxation Office and Tax tables, moving to online Superannuation processing to improve accuracy and reduce costs to the P&C.I am currently documenting all of the processes and preparing a Treasurers manual so that handover to future Treasurers will be smoother.This has been an extremely busy year for me a quite a learning curve as I have had to take my finance and IT experience from years in the Public Service and apply it to this challenging and exciting role.As a member of a P&C Executive I do not receive any remuneration or gifts for performing this role, it is entirely voluntary. The work I perform for the P&C does not conflict with the interests of my paid professional role within the Public Service. Show less

Brisbane, Qld

• Implemented role based structure into Finance One10.2 to replace original system user design• Assisted at a high level the successful restructure of the chart of accounts in Finance One 10.2• Facilitated the ‘End of Year’ roll over without any loss of system access to the users• Project Managed the successful upgrade of Finance One 10.1 to version 10.2 (there were substantial changes in the upgrade)• Assisted in the successful implementation of Finance One 10.1 at PTQ to… Show more • Implemented role based structure into Finance One10.2 to replace original system user design• Assisted at a high level the successful restructure of the chart of accounts in Finance One 10.2• Facilitated the ‘End of Year’ roll over without any loss of system access to the users• Project Managed the successful upgrade of Finance One 10.1 to version 10.2 (there were substantial changes in the upgrade)• Assisted in the successful implementation of Finance One 10.1 at PTQ to replace existing application. Show less

Brisbane, Australia

Supporting Queensland Ambulance, Queensland Fire & Rescue Authority, State Emergency Services and DES Corporate Services

Brisbane, Australia

• Completed installation of the IT Call Centre / Desktop Support model (Level 1 & 2 Support) based on ITIL principles • Managed, planned, directed and co-ordinated the operations, procedures, targets and benchmarks so as to achieve an agreed high level of service delivery.• Ensured appropriate escalation of calls to senior IS Management• Managed the provision of management information and performance monitoring in an effective and timely manner• Managed the development and… Show more • Completed installation of the IT Call Centre / Desktop Support model (Level 1 & 2 Support) based on ITIL principles • Managed, planned, directed and co-ordinated the operations, procedures, targets and benchmarks so as to achieve an agreed high level of service delivery.• Ensured appropriate escalation of calls to senior IS Management• Managed the provision of management information and performance monitoring in an effective and timely manner• Managed the development and maintenance of Call Centre procedures and documentation• Managed the roster of IT Call Centre staff to ensure appropriate service levels• Developed strategies and plans for the continuous improvement of Call service delivery• Managed the functions and processes of IT Purchasing and training co-ordination• Managed the human resources allocated to the Call Centre through effective recruitment and selection, personal and professional development of staff• Ensured effective customer relationship management is developed and fostered Show less

Industrial Relations, Industrial Relations

Education record