Simon Knowles Email & Phone Number

Brisbane

• Led the implementation of ITIL management across Information Services
• Managed roll out of hardware replacement across the PTQ
• Project Managed the tender process, design and successful implementation of FrontRange ITSM as part of the IS Service Desk project
• Introduced the ITIL concepts into the IS Service Desk
• Project Managed the amalgamation of specialized helpdesks into a single point of contact Service Desk as part of the IS Service Desk project
• Assisted in the… Show more

Albany Creek State High School

As Treasurer I am responsible for managing the funds held by the P&C. Our school has a Tuckshop which operates with paid employees and volunteers. We have an on-site Uniform Shop and provide School Crossing Guards in the afternoon for the safety of our children. These are paid positions an I manage the payroll for all of these positions, including Taxation.

Brisbane, Qld

• Implemented role based structure into Finance One10.2 to replace original system user design
• Assisted at a high level the successful restructure of the chart of accounts in Finance One 10.2
• Facilitated the ‘End of Year’ roll over without any loss of system access to the users
• Project Managed the successful upgrade of Finance One 10.1 to version 10.2 (there were substantial changes in the upgrade)
• Assisted in the successful implementation of Finance One 10.1 at PTQ to… Show more
• Assisted in the successful implementation of Finance One 10.1 at PTQ to replace existing application. Show less

Brisbane, Australia

Supporting Queensland Ambulance, Queensland Fire & Rescue Authority, State Emergency Services and DES Corporate Services

Brisbane, Australia

• Completed installation of the IT Call Centre / Desktop Support model (Level 1 & 2 Support) based on ITIL principles
• Managed, planned, directed and co-ordinated the operations, procedures, targets and benchmarks so as to achieve an agreed high level of service delivery.
• Ensured appropriate escalation of calls to senior IS Management
• Managed the provision of management information and performance monitoring in an effective and timely manner
• Managed the development and… Show more
• Managed the development and maintenance of Call Centre procedures and documentation

Industrial Relations, Industrial Relations

Education record