• Leads partnership between Qualified.com and Salesforce for AppExchange Chat, a joint venture that provides theQualified platform to Salesforce Partners with listings on the Salesforce AppExchange, resulting in $4M+ inpipeline and $2M+ in revenue for 75+ Salesforce Partners• Works directly with C-level leadership to gather Partner feedback, communicate findings, and develop strategicinitiatives on product features/trainings, pricing, GTM strategy, and program growth.• Drives the entire customer journey post-sale through implementation, go-live, and ongoing support, utilizingproduct and industry expertise to define business requirements, sales plays/training materials, digital marketing strategies, and budget alignment for teams during and post-implementation. Achievements include a 90% renewal rate, 40% expansion rate and over 500% ROI for multiple customers.• Designs metric-based deliverables on KPIs, campaign analyses, and stakeholder feedback to structurerecommendations on ways to expand the scope of customer programs over multiple quarters• Collaborates cross-functionally with Sales, Product, and Marketing teams to highlight key product use casesthrough requirements gathering and documenting feature requests, based on real-time feedback from bothcustomers and partners to effectively convey our product story

• Served as a trusted advisor to four enterprise clients in the comms, media, and tech industries and consulted on product features, platform implementation, adoption strategies, and other best practices resulting in over $1.5M of revenue from upsells• Developed and implemented customer enablement programs, to ensure technology adoption, utilization, and success metrics with a key focus on customer self-sufficiency, renewals, expansion, and loyalty• Leveraged customer and industry data to drive actionable insights, enabling data-backed decision making to enhance the customer experience, identify upsells/cross-sells, and drive revenue growth

• Managed a portfolio of 80+ accounts in the comms, media, and technology industries, simultaneously developing consultative relationships via personalized product workshops designed to ensure customers feel confident in their Salesforce investment and grow spend across the portfolio• Supported customers with portfolio spend ranging from $100k-$10m, completing over 500+ customer engagements centered around customer experience, product adoption, and best practice use cases• Co-founded the Loyola University Chicago Salesforce Student Group, offering mentorship to undergrad students on the Salesforce ecosystem and exploring internships/full-time opportunities with the company