Rahul Nalkande Email & Phone Number

Cumming, Ga, Us

San Francisco, California, Us

Pittsburgh, Pennsylvania, Us

London, Gb

Atlanta, Georgia, Us

❖ Acted as a Program Business Analyst for a multi-year, multi-million-dollar business critical initiative to expose APIs for internal as well as external partners. ❖ Interface with Business Stakeholders and IT teams (Digital channels, SOA, Core Technology etc.) to gather, define, and document business processes and needs, and translate into detailed functional specifications for development.❖ Worked with each IT unit to understand their estimates in detail, achieving reduction by 20% of work efforts, in turn realizing savings of $200k in first six months itself.❖ Involved into the entire life cycle of the project right from the requirement gathering, scope finalization, planning, functional design creation, development, testing and business acceptance❖ Created workflow diagrams to document current (AS-IS) and future (TO-BE) business environment.❖ Proficient in various tools such as JIRA and VersionOne for creating user stories and tracking task status, HP Service Manager and ServiceNow for creating and tracking incidents and Change requests, HP ALM QC for tracking and maintaining defects and enhancements.❖ Actively participated in One Day Wall Walk with GDS partner at their Texas location.❖ Documented, reviewed 1000+ business rules from FairLogix, applicable for external channels.❖ Coordinate late night deployments across all channels for RFCs and enhancements as needed.❖ Assisted PM in creating Project Charter, conducting ROI and other financial analysis to support project funding/prioritization/approval.

Troy, Michigan, Us

❖ Act as a liaison between all business and technical stakeholders to understand the strategic business needs and recommend process improvements and documenting business requirements and needs and translate into detailed functional specifications for development. ❖ Conduct interviews and requirements gathering workshops.❖ Oversee and manage a team of 20 onsite and offshore BSA’s❖ Preparing reports and briefings on project status, progress, changes, and items related to scope, schedule, and budget❖ Delivering and implementing the project as per scheduled deadlines; also extended post-implementation and maintenance support to the clients❖ Perform requirement gathering and prepare Software Requirement Specification (SRS) using Caliber Author. Ensure sign-off of all artifacts.❖ Manage key Stakeholders expectations, use strong negotiation skills to ensure support and acceptance from all the stakeholders.❖ Weekly status reporting & presentations to executive management.❖ Manage, review, facilitate, communicate and coordinate – discussions, meetings, documentation, issue resolution and scope and requirements management at all levels❖ Troubleshoot and resolve complex problems utilizing simplicity, creativity and problem-solving skills.❖ Worked closely with the client teams to build the strategic roadmap to ensure repeat business and billable growth for next 3 years to the organization❖ Using HP Quality Center tool, analyze the root cause of the defects and assign to the responsible team, verify the correctness once the defect is resolved ❖ Participate in QA process; identify test cases; explain complex processes; aid in developing test plans.❖ Quickly grasped the new system architecture and helped client to resolve previously neglected tasks achieving client satisfaction within very short period. This helped in adding billability for the organization at onsite and offshore

Troy, Michigan, Us

❖ Project Overview: The project (ENS) involved sending out notifications to the internal and external stakeholders to track the current status of the shipment using Agile methodology. The application isdeveloped using TIBCO BE and BW. ❖ Acting as a Scrum Master, arrange and conduct Sprint Planning, Demo, Retrospective, Backlog Refinement and Daily Scrum meetings.❖ Keep a close eye on impediments faced by the team and work on finding resolution ❖ Drive team in order to achieve sprint goals and finish assigned project in a timely manner❖ Managing a team of 15 onsite and offshore BSA’s, Developers and QA professionals❖ As a Scrum Master serve as the primary interface between all the stakeholders including Business owners, Marketing specialists, Project Managers, Technical Architects, BSAs, Development team and Testing team❖ Partner with clients and manage prioritization and delivery of services for the unit.❖ Ensure business solutions align with requirements and strategic goals. ❖ Interface with Business Stakeholders and IT infrastructure teams to define, gather, and document business processes and needs, and translate into detailed functional specifications for development. Ensure sign-off of all artifacts.❖ Use strong interpersonal skills to build effective working relationships with business areas and corporate partners❖ Troubleshoot, resolve complex problems utilizing simplicity, creativity & problem-solving skills.❖ Worked closely with the client teams to build the strategic roadmap to ensure repeat business and billable growth for next 3 years to the organization❖ Interacting with 100+ internal clients for their integration with the said system ❖ Participate in QA process; identify and review test cases; aid in developing test plans. ❖ Developed user documentation (i.e. web manuals, reference guides, etc.) as well as scripts for functional testing and system training.❖ Received special appreciation from client PM and the Business Owner

Troy, Michigan, Us

I implemented PMO processes, tools and templates for client Operations Program Management. I developed and communicated project status, metrics and reporting with stakeholders and client executive leadership. I proficiently worked with various stakeholders to ensure that processes are adhered to and are consistent.I am adept in managing project artifacts, governing documents, managing client executive leadership visits, future billability monitoring and corrections, resource fulfillment, SOW creation and invoice generation.

Portland, Or, Us

❖ Project Overview: The project is about managing warranty on the Truck and its various parts through Online Warranty application for its customers. The application is developed using Java and Oracle.❖ Managed a team of 15 members including Business Analysts, Developers and QA professionals❖ Preparation of effort estimates, staffing plan and project plan❖ Service Order (SO) creation, invoice generation, metrics and dashboard reporting and resource fulfillment❖ Requirement gathering from the business team and preparing functional design (FD) documents based on the analysis of business needs, objectives and existing systems architecture. Ensure sign-off of all artifacts.❖ Using IBM Clear Quest, identify and report defects present in the existing system and provide solution to fix the root cause by doing thorough analysis of the underlying situation❖ Worked closely with developers and testing team to ensure requirements and functional designs are translated accurately into technical designs and that test plans/scripts serve business needs❖ Support testing and UAT of enhancements and patches

Portland, Or, Us

❖ Involved into the entire life cycle of the project right from the requirement gathering, scope finalization, planning, functional design creation, development, testing and business acceptance❖ Received special appreciation from the business sponsor and client manager for successful execution of the project and coordinating with the entire project team and stakeholders❖ Coordinated with all the business stakeholders, client manager, user education group, QA audit group, onsite development lead and offshore team for smooth project execution❖ Frequent visits (4 times) to the client location at Fort Mill, South Carolina for requirement gathering and UAT for each phase ❖ Conduct interviews and requirements gathering workshops.❖ Created use case diagrams, sequence diagrams, and activity diagrams using MS Visio. Ensure sign-off of all artifacts.❖ Managed entire project team including 2 BSAs, 2 onsite lead, 2 QA and 6 offshore developers❖ Conducted root cause analysis after each phase to identify issues, their root cause and improvements in the process for future phases❖ Developed an interface by writing a complex SQL for a critical project requirement which involved sending extended warranty transactions to the external system❖ As part of implementing a new application, mapped thousands of fields with the existing database from a DataMart. Worked with ETL developers to identify and map these fields in order to build reports using ETL❖ Involved in maintaining the Requirements Traceability Matrix (RTM) across the deliverables for a project; was part of facing Quality Audit for each phase of the project❖ Prepared user acceptance testing (UAT) documents and conducted UAT sessions with business users ❖ Participate in QA process; identify test cases; explain complex processes; aid in developing test plans. ❖ Developed user documentation (i.e. web manuals, reference guides, etc.) as well as scripts for functional testing and system training.

Troy, Michigan, Us

In

Masters, Computer Management (Mcm)

Bachelor Of Science, Mathematics