John Dunne Email and Phone Number

Senior ICT management role at An Garda Síochána with responsibility for the delivery of the Active Mobility Service. Responsible for the creation of the Cloud Policy & Strategy for An Garda Síochána.Member of An Garda Síochána Crime Prevention Strategy Implementation Board.Working in Digital Services & Innovation at An Garda Síochána is a varied role that allows me to be exposed to the latest technologies and advancements in ICT and modern policing. • Managing a diverse team across software development, testing, deployment, service delivery and support.• Hands-on role in Active Mobility deployment program.• External vendor management.• Service delivery management & improvement • Process development & improvement.• Public sector procurement evaluation & award.• Cloud Policy & Strategy development for An Garda Síochána.• Member of An Garda Síochána Crime Prevention Strategy Implementation Board.• Managing the establishment of new innovation centre.• Senior stakeholder relationship building & management

As the Law Enforcement Liaison Manager at Vodafone Ireland I was responsible for ensuring Vodafone’s compliance with legal obligations relating to the retention & disclosure of data to law enforcement and other state agencies. My role sat within Corporate Security, Risk & Compliance, which is responsible for security training & awareness, Data Loss Prevention, Business Resilience, Investigations, Risk & Compliance, and Fraud.• I was the focal point for all requests from law enforcement & state agencies relating to Lawful Interception (LI) & Data Retention (DR) solutions. • I was responsible for building and managing stakeholder relationships across multiple internal departments as well as with 3rd party vendors.• I was responsible for identifying and articulating any risks relating to compliance, in the LI & DR areas, to senior management. • I also ensured staff with exposure to these areas under went appropriate security checks.

Responsible for LI solution architecture & consulting mainly in the regulatory solution area covering both lawful interception and data retention. • Managed customer solution for various large LI (Lawful Interception) projects which included pre-sales, design and customer expectation management.• Analysed and designed LI solutions for all major telecommunications technologies including GSM, WCDMA, GPRS, IMS, LTE, and Broadband.• Provided IP design input requirements for large-scale LI projects.• Provided pre and post-sales support acting as the Customer Solution Responsible (CSR) within the core three project team. • Managed resource allocation and project budgets for multiple projects.• Initiated and developed a new advanced and practical training course for customers and internal employees.• Built excellent working relationships with customers, mobile operators, service providers and law enforcement agencies.• Managed technical and commercial interface to third party suppliers for multiple projects.• Led presentations for all employee meetings.• Facilitated customer workshops with operators, law enforcement, MC vendors and ICT vendors and gathered design requirements & specifications.• Consulted on a number of security hardening projects.• Answered a number of LI and node security statement of compliance requests.• Conducted a number of LI security audits across physical, technical & operations security controls.Key Achievements:• Designed, developed and delivered a new training course using the latest virtual machine technology.• Designed complex multi-domain, multi-country LI solutions• Designed complex broadband LI solutions using RADIUS middleware triggering.• Managed multiple successful projects.

Tasked with increasing overall professional services sales for the Regulatory Solutions Group in Ericsson.• Collaborated with LI (Lawful Interception) sales team in Sweden in order to ensure the services team were involved in the early stages of contract negotiations which increased services sales and produced more robust LI solutions• Set up and acted as a single point of contact for all LI services sales.• Analysed LI sales offers and produced service estimates which resulted in additional service opportunities estimated at €350k in first 3 months.• Tracked and monitored all offers through the sales process.Key Achievements:• Designed and introduced a new sales process for professional LI services in Ericsson.• Increases professional LI services sales

Managed a team of 20 deployment engineers with full responsibility for the domain KPI’s. • Managed a team of 20 direct reports, deployment engineers. • Hosted induvial performance management sessions• Performed resource allocation ensuring all project requests were fulfilled and acted as the single point of escalation.• Reported to senior management on the team’s key performance indicators on a regular basis.• Approved time reporting and expenses in web-based tools.Key Achievements:• Successfully managed the day-to-day operations of a team of 20 engineers.• Exceeded key performance expectations.

Complete service design, development, testing, marketing, sales and deployment responsibility. • Initiated and developed a new software integrity audit service for Ericsson proprietary software.• Designed service flow and procedures• Facilitated customer workshops detailing the audit service and process.• Managed all new requests for the service and provided service estimates.• Delivered software integrity audits in multiple countries. Key Achievements:• Created a completely new service from scratch• Generated recurring revenue for Ericsson.

Led a team of 4 support engineers providing global 2nd line support for Ericsson Regulatory Solutions. • Managed trouble ticket allocation. • Responsible for support KPI’s• Reported to senior management of KPI performance.• Acted a single point of escalation for global support.• Administered on-call rota. Key Achievements:• Best in region support award.• Decreased customer request turnaround times.

Member of a team providing installation, integration, testing and support services for the Ericsson Lawful Interception solution for telecom operators and law enforcement agencies globally.• Performed new implementations and upgrades of the Ericsson Lawful Interception solution globally within strict timeframes achieving solution acceptance from all stakeholders.• Implemented application security and node security controls in accordance with customer security guidelines and best practice.• Delivered classroom-based training and hands-on technical training to customers with excellent course evaluation feedback. Key Achievements:• Delivered numerous successful implementations of the Ericsson Lawful Interception solution worldwide.• Deployed first high availability solution for Ericsson Regulatory Solutions.

Member of a team providing installation, integration, testing and support services for the Ericsson core & access solutions for telecom operators globally.• Performed new implementations, upgrades, expansions and migrations of the Ericsson GSM Core & Access nodes globally• Setup regional field support offices globally.• Delivered on-the-job training and knowledge transfer to multiple operators globally. Key Achievements:• Delivered numerous successful implementations of the Ericsson GSM solution worldwide.• Setup new field support office around the globe.

This role was a long-term assignment based in Accra, Ghana. The role involved all the day to day activities required to ensure optimal network operation. This was a completely new network deployment and also required the integration of new nodes and upgrades.

Member of a team providing installation, integration, testing and support services for the Ericsson core & access solutions for telecom operators globally.